Hewlett Volkswagen is a Georgetown Volkswagen dealer and a new car and used car Georgetown TX Volkswagen dealership.

Customer Testimonials!

I actually purchased a new vehicle on Saturday. Russell is great and a true asset to your dealership. I have already recommended your dealership to several friends, and told them to talk to Russell when they are ready for a new car.

Thank you for helping Kevin and I with the purchase of our car. We are so pleased with your service , honestly we did not look at any other places or vehicles. We actually purchased one of 2 cars we looked at in your business. AS USUAL, David knew exactly what we wanted and between he and Gabriel made it enjoyable. This is the second vehicle we have had the pleasure to purchase from your business, and it will not be the last. It was exactly what we looking for and more. Great Job you guys! We will be back.

Kevin and Susan, Austin, Texas

Very professional and a pleasure to deal with. I would like to take the opportunity to brag on Russell Blackstone. I felt like, for the first time in my life, I was be treated with honesty and integrity at a car dealership. Thank you!

DF, Houston, TX

Russell Blackstone is a gem! He was always punctual for our appointments, prepared, and very knowledgeable. He consistently told me what to expect and there were no surprises (except he was able to get my CC to me a few days earlier than expected, which was a lovely surprise). I originally planned to buy at Maund in Austin, simply because I work downtown and live in Dripping Springs. However, I was ignored by salespeople twice when I went to their business, ready to buy. My complaints to the "Internet team" were met with excuses of "it must have been busy" (it wasn't), all the way to "it's not our job to work the lot." It's hard for me to believe any professional hoping to sell a product would tell a customer that ANYTHING wasn't their job! The manager was also unapologetic. I will never do business with Maund and will tell anyone who is in the market to contact Russell at Hewlett. Wish I could deal with him in the future when I bring my car in for service. By the way, I love my new CC!

MSM, Dripping Springs

Russell Blackstone is a top class sales consultant, he is very friendly and extremely knowledgeable on all aspects of the GTI I recently purchased.

I will recommend any of my friends to talk with Russell if they are in the market for a new car.

Many thanks a very happy 2010 GTI owner

Justin K, Austin, TX

Hewlett Volkswagen,

This is the second vehicle we have purchased from Hewlett in just three years. We highly recommend our excellent Scottish salesman, Alex Blair. He is undeniably the number one reason we came back as repeat customers at Hewlett! We have purchased a Hummer H3 and also a Volkswagen Jetta TDI from him. I must admit, the Scottish accent, manners and charm got to us ;-)

My family...we are car people! Unfortunately, my family and I have a terrible lingering taste in our mouths from the majority of negative experiences elsewhere: sleaze-ball car salesman, dealerships that celebrate dishonesty/misrepresentation, and the "games" that truly detract or kill the very excitement of shopping for a new car.

Alex Blair at Hewlett is completely different! He is knowledgeable, patient, HONEST, and a gentleman car salesman. Before coming to Hewlett, I thought those adjectives were not allowed in the same sentence as "car salesman." He stays in constant communication with us, remembers us each time we come in and aims to make us happy (not just make a quick sale). I cannot stress enough how extraordinary the car-buying experience has been at Hewlett. Even after the sale, you are given full attention and service; that cannot be said of many dealerships or companies in general!

When we purchase our next vehicle, WE will be coming to Alex Blair at Hewlett!

Joey S, College Station

Rick Roberts,

I can't thank you enough for enabaling me to enjoy this truck buying experience. As we had discussed before, I've never had a good purchase experience. You have given me a whole new outlook on sales associate/customer relations, to include squashing the car salesman stereotype that I had. I already love the truck. The 86000 miles leaves me a little uneasy but I felt more confident when i drove it home. Thank you for your willingness to work for me in getting me the best deal possible. You are a true asset to this company. If anyone is looking to buy another vehicle I know where to send them. Thanks again....

God Bless,

Toby, San Antonio

Hello Brett,
Russell Blackstone was fabulous. My husband and I had a first rate experience from the moment we shook his hand upon introduction to the moment we drive away in our new Nissan Xterra. He is a professional and a gentleman.

Hold onto him!!! An experience like that is hard to find.

Have a great day,

Michelle

Mr Blackstone,

I would like to thank you for a pleasurable car purchasing experience. Your customer service and professionalism was impeccable. There was nothing common nor disappointing about it [my experience] from beginning to end. You are a credit to both Hewlett’s and Volkswagen’s commitment to superior service.

Sincerely,

BT
Elgin, Texas

HEWLETT VW WAS A GREAT CHOICE AND I AM SO GLAD I DECIDED TO VISIT THEM. MY SALESPERSON, RICK ROBERTS, WAS JUST EXCELLENT. HE WAS SO KIND AND PATIENT AND MADE SURE I WAS 100 PERCENT HAPPY WITH MY PURCHASE. THE ENTIRE PROCESS WAS NOT ONLY PAINLESS, BUT ACTUALLY ENJOYABLE.

Noelle, Austin, TX

Dear Rick,

I would just like to thank you for being so very professional and patient with us. This was the best experience I have ever had with purchasing a vehicle. In the past I have experienced stress and deceit from dealers you made us feel at home and very comforted in our decision, that showed us that you were a man of compassion and of God, there should be more individuals like you on this earth especially in the the economic and controversial times that we live in today. I will recommend you to who ever may cross my path, keep your faith in our Lord and God Bless you Sir.

Tony Killeen, Texas

Russell,

Both Lydia and I do want to, "Thank you" for going beyond just being an Internet Sales Representative. You got us exactly what we wanted and are very pleased with our CC selection. Some of my family members here have seen the car and are very impressed with the color, design and size. We appreciate all your hard work and think you are worth a "12" not a "10 in your ratings. We look forward to a call or survery from VW and will convey this information to them.

Again Thanks a million Russell.

Tom, Cedar Park

Russell,

Thank you so much for your excellent service & care in helping us with this purchase. We are extremely blessed to be driving this beautiful vehicle. We packed it up and took our first road trip down to the coast and the storage capacity exceeded our expectations.

You were most thorough, understanding of our needs & patient with our tired son. Have a blessed weekend & we hope to see you in the future for our Volkswagen minivan.

All Blessings,

Trish, Buda, TX

Russell Blackstone is not only knowledgeable and skillful in communication including listening, but also passionate about the car and the dealership. He was very courteous and attentive to our needs. Based on our experience so far, the new beetle is an outstanding value in terms of an enjoyable driving experience and safety. Russell took great care in explaining the car's features, and we could tell that he really liked the car. Everything about the dealership seemed first rate.

Byron and Debby, Austin Texas

Attn: John Chauvin, General Manager, Hewlett VW

Dear John,

I wanted to take a little time to write and let you how wonderful my sales experience was with Hewett Volkswagen. The main reason was working with Russell Blackstone. He obviously loves the company and product as it is evident in his passion for the sale. He went above and beyond and I appreciate his focus. I chose the Jetta Sportswagon above the Ford Fusion Hybrid, the Mini Cooper, the Toyota Prius, and the Honda Civic Hybrid. The TDI, the feel of the car while driving, and Mr. Blackstone were the driving factors in that decision.

Thank you and best wishes,

Michael, Round Rock

I just wanted to say thank you to Mr. R. Blackstone for making our car buying experience a true pleasure. We love our VW but it was dealing with Mr Blackstone that made the whole experience pain free. He explained everything to us and led us through the entire process with no pressure and a friendly attitude. He will certainly be the person we contact when we are in the car market again. Once again, thank you to Mr Russell Blackstone he is an asset to your company.

Wendy S, New Braunfels, TX

STAR RATING – 5 out of 5!

Walked in here to get a car. After pretty much being ignored, lied to and downright offended at other dealerships, Hewlett Volkswagen was an Oasis. Russell Blackstone is a breath of fresh air. If you know what you want he will help you get it. Thanks Hewlett.

Happy T. Round Rock, TX

Dear Mr. Hewlett:

My wife and I bought a new Jetta TDI this morning from your dealership. I was told that your business would be sending out a “satisfaction” survey soon via e-mail. However, I would like to turn the tables & initiate the feedback without being asked.

I’m not sure what you’re paying Russell Blackstone---but give him a retention bonus, or pay raise…or something. He deserves it. He is, bar none, the finest salesman I’ve come across---no wait, that’s too bland….let’s call him a Vehicle Orientation Specialist (VOS)….that’s a more accurate assessment! J Heretofore, I have included on my top-5-professionals-I’d-like-to-head-slap list: lawyers, politicians, telemarketers, any front office staff associated with the Dallas Cowboys, and car salesmen.

My faith has been restored for one car salesman.

Russell is knowledgeable; informative; and passed the litmus test of answering far-reaching questions posed by my wife. He spent at least 3 ½ hours with us on our visit—never once indicating to us through body language or words that he had to move on to other customers.

I am a retired regional training director for the Dept of Army. I wish I would have had more instructors like him. I particularly liked the way he talks to you like a real person & looks you in the eye. He ushered us through each phase of the car-buying experience with polish and precision, explaining along the way what he was going to talk about, pointing out in detail what we needed to know, and then reviewing by summing up what he just told us. He was focused. He exudes confidence, which in turn puts the guest at ease. So refreshing.

He got to the point & didn’t fumble around; he didn’t patronize us with mindless small talk and phony smiles & nervous laughter….we didn’t have to wait for the dreaded “…let me call my manager in…” pitch. In other words, he is a smart professional who has people skills and unbelievable understanding of his product—it’s obvious the time and effort and study he has put into familiarizing himself with what he sells (there’s a novel idea!!). His delivery is right on. He follows up with promises; if he had to excuse himself for an interruption during our discussions, he did little things like say, “Excuse me, this is very important, but I will return very quickly.” He made us feel like WE were the reason he was there, rather than our feeling like we were an interruption to his day.

You’re extremely lucky, Mr. Hewlett, to have a pro like Russell. It’s rare these days….
Regards,
Dick and Susan Austin, TX

Hi Gentelmen,
I would just like to thank you guys for the best car buying experience i've ever had. I love my GLI it's the greatest car i've ever driven. I will always think of Hewlett VW when ever i have a soldier that needs a new car and i'll personally escort them to your dealership. I really loved the service i recieved and wen the time comes my daughter will be driving a Hewlett VW. So again thank you so much. And Brett, Tigers are #1 again, Football is next. Thank you.

Don't think anything is unrealistic if you believe you can do it.

Sincerely,
Marcus

Killeen Texas

Russ,

Karen and I would like to express our most sincere appreciation for the manner in which you conducted the business transaction for the purchase of our Jetta Sport Wagon TDI on June 5, 2009. We both agree that we were handled with the utmost integrity, respect and dignity during the purchase process of our vehicle. We feel we gained an extra bonus with the product information you provided which guided us to make the best decision that would meet our transportation needs.

It took very little time to discover the quality of Hewlett Volkswagen. We were greeted with warmth and professionalism by the receptionist when first walking into the Hewlett environment. "Josh" in the Finance Department never attempted to sell us superfluous warranty's but skillfully evaluated our driving needs directing us to making informed decisions. The gentlemen that assisted us in the Parts Department when purchasing accessories, was most accommodating as well. He went out of his way to show us certain products before we made our decision. Last, we found the Hewlett facility very clean and inviting lending to the felling that we were guests and not just a statistical customer.

We feel we have established a strong business relationship with you and Hewlett Volkswagen. We know that we can confidently refer our friends and family members when they are in the market for a vehicle purchase.

Very sincerely,

Jim and Karen, Austin, TX

Hi Russell,

I absolutely love my car! Thank you so much for everything - you truly are the best car salesman I have ever worked with. I wrote a review about my experience on Yelp, encouraging others to do business with you. Thank you so much for making this happen, and for making the whole process enjoyable.

Best,
Laura

Don Ross,

I just finished my survey that I received from Volkswagon. I am also in the service industry and understand the importance of this type of feedback. I wanted to let you know personally that I scored my experience with Hewlett Volkswagon all 10's.

It was the easiest purchase I ever made. Your sales team was extremely efficient and Rick Roberts was very attentive to my requests and took great care of me.

Thanks so much for your assistance!

Sharen M.

Russell,

Many thanks for your help and service. It was a very positive experience and a pleasure working with professionals such as you and your team. I appreciated the upfront information that was provided, as well as the flexible, transparent and direct nature of our dealings. I do enjoy the car tremendously and it is a very fun vehicle!

Once again, thank you for your help and would definitely look to work with yourselves again in the future.

Thanks,

Sean C.

Mr. Rick Roberts Sir,

Yes... your email did find me excited and at ease, but more importantly... my brief meeting with you on Saturday did even more. I appreciate all of your and Hewlett Volkswagen's time and effort during my purchase... I can now understand why more folks from Central Texas, especially Killeen, have/are choosing you as their dealership. Given the opportunity, I will definitely refer potential clients to you and Hewlett Volkswagen. Thanks again...

Very Respectfully,

David N

P.S. Does the survey offer an 11 for a rating?

Mr Harmon,

I picked up a new and nicely tricked out Jetta TDI Sport Wagen from Russell Blackstone last Friday. Russell spent about an hour showing me all the features and doing so with great enthusiasm. I have never had that experience before when buying a car. Normally the friendly service stops when the deal is agreed. Russell also found this car with the options I wanted in transit and traded a dealer for it. My first visit was to Charles Maunde and they had one on the lot and their attitude was "take it or leave it".

Thanks again to Russell. I did have to wait around another hour just to write a check as the finance guy was giving blood.

--
Nick B

Hello Rick,

Thank you for sharing your knowledge of Volkswagen's and working hard at crunching the numbers for me. Even though you were not the person actually crunching the numbers you still set it all in motion and made it happen.

I am very pleased with the purchase i made i really never even looked at the Passat due to the price on them. I was very surprised at the car and the price when you showed it to me,but what really impressed me was the professionalism shown in selling me the car. I went to Charles Maund and received poor service and almost went home for the day. Decided to stop by Hewlitt Volkswagen to look at a car that had been sold already,a Jetta TDI and end up leaving with more car for less money. I'm really pleased with the Passat 1.8T GLS it really is a nice car. By the way,you were right on it does have very nice passing power.

Again i just want to thank you Rick for making it happen,i really love the car it wasn't exactly what i was looking for but it ended up being exactly what i needed.

Sincerely,

Ryan C.

Thanks Russell, everything is great. We love the vehicle and I have
been playing around with it since Sat, getting everything setup.

You will be getting the highest rating on everything for this sale. I
really appreciate your knowledge base, effort in finding the car, and
the ease of working with you. You certainly stand out from most car
salespeople out there.

Thanks again for all of your efforts. I look forward to seeing you again soon.

Erik N.

Hello Russell,

How are you? I was delighted to see the email from you and how fast you sent the picture. We have had the best sales experience ever and are very grateful to have had the opportunity working with you. I necessarily would not purchase a Passat but I am sold. My mother is enjoying her car and so am I ((smile)). I look forward to doing business with you when I return. I am purchasing a truck. I am a truck/SUV kinda gal, first and foremost. However, I will purchase a Passat from you as well, when I return. I look forward to buying the one right off the showroom floor. We are looking to purchase our home in Round Rock, so Ill be right up the street from you. Thanks again Russell, and to the staff of Hewlett VW.

If you are reading this then you are obviously looking or purchasing a vehicle from Russell Blackstone. You are truly in good hands and I personally; whether you know me or not, highly recommend Russell Blackstone to anyone looking to be completely satisfied and eager to make your car payments because your exeperience was solid and genuine. He's my kinda salesman, and will do business with Hewlett VW because of his integrity and professionalism. Mr. Blackstone knew the car thoroughly and actually previously sold the car to the customer who traded it in for another. Talk about a good reputation and repeat business. Not many people take pride in being in Sales, but when you conduct business like Russell Blackstone, it made me want to be a car salesman.

Great Job.. Again Thank You, and Many Blessings, Much Success, and God's Grace... Well Deserved!!

Johnnie Faye and Tameka.... Killeen Texas

Dear Russell,

The car is great! We are already enjoying it. This car-buying experience was really great for us. From the moment we met you, we knew that you were not the typical car salesman. We could tell that you were totally genuine and you really wanted to help two people get a great car at a great price. You made it so easy to say "YES!". Thank you so much for being a great salesman and a great person. We couldn't be more pleased with the whole process and with the beautiful car. We would definitely recommend Hewlett VW and you specifically to friends, and we will give you all 10's on the survey. I just hope you're still working at Hewlett when the time comes for a new VW; I would not hesitate to buy another car from you. Again, thank you so much!!

Sincerely,

Aaron & Andrea

Dear Jim,

Thank you so much for your note. We had yet another 1st class experience with Hewlett! Russell is just amazing…he always seems a step ahead of us, almost knowing what we want before we know and always providing us just exactly what we ask for in every way! I was excited to learn he was still with you and hope he will be there in 3 year so that we can purchase another VW from your company with him as our salesman! He is just really great!

I just adore my car! I have had an amazing time driving around and putting to use all the information Russell gave me! I am not too technologically at ease but thank to Russell, I have been able to add addresses into my navigation system and use all the wonderful features in the car! George is impressed with the way the car drives while I love the way it looks and all the luxurious features! It has many more features and looks better than my mother’s Mercedes yet cost half what hers cost! Now that’s a deal!

When we came to Hewlett the 1st time 4 years ago we did so because of poor service at a dealer here in Austin. Now, because we have always received the very best service possible from Russell and from your finance person…sorry, I am not able to recall his name just now…and because I have never had a single problem with any of my 3 VWs (something I can’t say about my prior BMWs!), I would never think of going anywhere else to purchase a car! The very fact that we can still deal with the same two people we dealt with 4 years ago speaks very well of Hewlett! We will continue to recommend you to our friends and family, as well.

We truly appreciate the friendly and professional service always afforded us at Hewlett and look forward to working with your company in the future!

Sincerely,
Colette, Austin TX

Good Evening Russell,

Thank you for the picture and the follow up email Me Ladybug (cars name) will have a very good home with us we have made her room up already and soon we will have the floor painted in her honor as well we will send you pics when it is completed.

I am sorry to tell you that I will not be able to give you a ten if Volkswagen calls to survey me because in our eyes your service rates much higher than 10 I hope they will allow me to express they joy Carma and I both had in buying Ladybug from you and the Hewlett family not only were you great to work with everyone else we came in contact with was also very friendly.It must be a lot of fun working at the places were everyone is happy and cares about what they do and actually treats customers with care and respect.To days world you just do not get this kind of service at a dealership and we have been looking all over Texas to.

Keep up the great sprit we plan to tell everyone about you and Hewlett.
PS I sent you some mail let me know when you receive.
have a great day and year
Rodney

“It was much better than I ever imagined buying a car would be. I had previously bought a truck several years ago at another dealership and the experience was similar to going to the dentist...I just expected this time to be the same, but it was not. It was so great that I will recommend Hewlett VW to all my friends and family.”

KB-Austin, Texas

To: russell_blackstone@hewlettvw.com Subject: Re: Thank you
Russell, The car is all I had expected and more. We will need to get another photo once the smoked velos wheels are installed! I am still trying to sort out the IPOD and Hard drive storage, I believe it is just a matter of working through the instruction manual. Thanks for the cooperation in working through the deal with GE leasing. We will get things finished up this week! Your knowledge and professionalism are why I came back. As it turns out I am glad things got delayed 9 months, so that I could consider the CC. I have not been this excited about a car in a long time. Thanks again. I appreciate the ratings are important. Your service merits a 10+... Best Regards Jerry Round Rock TX

To: russell_blackstone@hewlettvw.com From Subject: Thanks so Much!
Where do I begin? We have bought many cars in our years in the Georgetown/Austin area and usually with much dread. Every time we go into a lot or dealership the salesmen come at us like vultures like we are their prey and then the games begin. It’s always such a hassle trying to negotiate the best deal. Then if they make the sale, it’s like pulling teeth to get them to do what they promised and if anything on the car needs attention, they seem to dodge the issues and make you feel uncomfortable. Well not at Hewlett! When we walked into the Hewlett VW dealership on Saturday, September 27, 2008 we met Russell Blackstone to give us a test drive in a used 2005 Convertible Bug which he had on the lot. He had been exchanging emails with my husband for a couple of weeks and knew we were interested. We came with the idea we would test-drive a beetle to decide if we really felt comfortable in the small car after driving larger cars for many years. I had owned a 1968 VW bug as my first car and had always dreamed of owning another one; never really thinking the dream would come true. From the moment we entered Hewlett VW and met Russell, we felt at home and part of a family and were treated like no other dealership has ever treated us. It was the most pleasant, relaxing, easy and comfortable experience we had ever had with anything! Russell spent a lot of time with us and demonstrated and explained all the features of the New Beetles and how safe they are and how well they perform. Following the demo we took a test drive of the 2005 convertible and we found everything he told us to be true. The car was comfortable and handled superbly! Russell was wonderful as we moved into discussions about the purchase. He said Hewlett's policy was to price cars to sell and make sure the customer had a pleasant experience buying a car. Well that is exactly what happened and that night we bought the car! My husband is always skeptical regarding salesman and has never done any buying on the spot, usually taking several days or weeks of evaluation. He felt extremely comfortable, knew we were getting the best deal and Russell made it so easy. Russell never appeared to be "selling" us a car but making sure we were getting our questions answered. We can not say enough nice things about him!!!!!! We also had the opportunity to meet the parts manager and of course the finance manager and we really had a wonderful experience with them too! Russell, thank you so much for all your help and caring for us in the purchase of our VW convertible. I am in love with it and so happy that you helped to make my dream come true. I can not stop talking about what a wonderful job you did before, during and after the sale. In fact, the things you have done after the sale have blown us away! We really appreciate the way you took care of the "make ready" late that night after everyone had gone home and the ensuing follow-up items like the touch-up painting, lights, trimming the floormats, etc. You will always be special to us and we want you to know that whenever any of our family or friends needs or wants to buy a car, Hewlett with be the place we send them and Russell Blackstone will be the salesman we tell them to ask for! We’ll be back again too! Hewlett, you have a great thing going and my hat’s off to you for making your customers really enjoy buying a car. Now I know why there are so many Hewlett logos out there! Sincerely, Georganna PS Russell, I agree 100% with everything Georganna said! Thanks again for the great experience! …. Jim & Georganna C Georgetown TX

Dear Russell, You are as great as all the other letters said. Thank you for being so
Professional, kind and patient and the service. The drive home was sweet……

God Bless Rex Tina & Allie. San Antonio TX

We thank for all that you did for us during our VW adventure! You were so informed about the car and were able to educate both of us. You took the time to show us all the features and the operation each one. You took the extra time with us, showed us all of the staff and their roles of each. You showed us your interest and did not rush through the whole process. That meant a lot to us. We DO Hope the service staff measure up to the standards that you value. I’m also sending a “special” message via yourself, to the finance “Guru” Please tell him “Gigem Aggies” Whoop! Whoop! Whoop! Oh, and also them him he did a good job and I loved hasseling Him!
Thanks again Lauren T Austin TX

Hi Russell,

Thank you so much for such a pleasant car buying experience. This has truly been the best experience I have ever had buying a car. Hewlett VW is so professional and treated me and my parents with respect, and I greatly appreciate that.

I have already recommended you and your team at Hewlett VW to a co-worker who is looking to purchase a vehicle. Her name is Jessica Bergeron and she may be calling you soon.

I really love the Honda Accord I purchased and cannot wait to drive it this afternoon when the sale of my old car is complete. I will be by this afternoon with my Step-dad to drop off the remainder of my down payment.

Thank you again for everything!!

Stephanie M. E Austin TX

Russell,

I must admit, when I walked on your car lot last week it was as if I was going to battle. I felt as though I was a perfect target, unhappy with the car I was in and determined to get out, female, alone, decent down payment in hand, excellent payment history on current auto loan, and major baggage (significant negative equity & blemishes on my credit). Once being referred to as “a new car salesman dream come true”, I purposed to be prepared when purchasing my next car. Therefore, I researched and obtained as much information as possible about car sales, trade-ins, scams and the games salesmen and dealerships play. Armored and prepared to do battle, I drove slowly into the parking lot, took a few deep breaths while entering the building, surveying the surroundings. I observed interactions between the staff and their customers while attempting to discern the truth behind their smiles. This was WAR!!!

To my surprise there were no pushy salespeople walking around. Wow . There was no feeling of pressure in the atmosphere. The front desk attendant was pleasant and unhurried when she informed me you would be out shortly, offering me a drink while I waited. I shook your hand cautiously as you introduced yourself. I was observant of your presentation and mannerisms and although I remained cautious, I was a little less suspicious. After you shared your background and experiences and having read your customer’s testimonials I began to feel like I was dealing with a professional and knowlegable salesman, not a crook, nor an eager and unexperienced salesperson invested in commission and quota's only. When it became evident that I was not going to be pressured to make a commitment, it was then I became open to proceed, ultimately making a purchase. I feel confident in saying I know you did your best to accommodate me by getting me into the type of car I wanted, at a fair price, and the best interest rate possible. And you did what you said you would do which was to make sure I understood everything pertaining to the sale and financing of my purchase. When I asked questions, and I had questions, both you and Brett took your time answering and were patient if you had to repeat or clarify any information. No fast talk or confusing answers.

I feel good about the purchase and I am really enjoying my car. It’s spacious and comfortable, it rides well and affords me more safety than the other thing (no names aplease) I was driving, it's practical and has features I can use and appreciate. I'm not only enjoying my car because it’s Beautiful ,
I'm enjoying it because of the experience I had during the purchase. I was treated with respect and as a valued customer. I sincerely believe that both you and Brett were invested in affording me the best deal and experience possible, ensuring my satisfaction . MISSION ACCOMPLISHED!!!

Thanks again, wishing you both continued success.

Cynthia
Proud and happy owner of a 2008 Passat. Cedar Park TX

Hi, Russell , We really appreciate your help. You have my word that we will put straight 10s for the survey. The car feels greate and I really enjoy doing business with you. Hopefully we will be buying another Touareg or other VW cars from you after we graduate , given your service quality and competitive price. Thanks again and have a nice weekend. Best Regards, Zhiyang. College Station TX

Hi Russell, Just a kind note on our behalf regarding our new Passatt. We can't tell you how excited we're about our new car. It is awesome! The feel of it when we are driving it is out of this world. We've owned many cars and believe me I know what I'm telling you. Not only do we love the ride but also the color, pretty red. We're definitely going to keep this one for a while and really enjoy the ride. I also like to thank you for taking care of us. Your expertise and knowledge about our new car really helped us to decide on our final purchase. We looked around and talked to several salespeople in different dealerships but you made it easy for us to decide on what we wanted. We liked how you handled everything via-email. It saved us alot of time and effort in the search, especially the hassle of dealing with salespeople that lack the expertise with customer service. You knew exactly what our needs were and helped with getting us the right car for the right price! You just can't beat that...your customer service is just spectacular. Again thank you very much and we will return when we need another car! Phil & Cindy Hebbronville, Texas

Sent: Friday, September 05, 2008 17:05 PM
To: russell_blackstone@hewlettvw.com
Subject: Re: Thank you for flying GTI at Hewlett VW

Russell,

I just have to say that I am going to get in so much trouble with my new GTI, I love it! It truly was a pleasure dealing with you. I will definitely refer anyone looking to purchase a new or used vehicle to you and Hewlett VW!

Thank you!!!!

Best regards, Ayelet Austin TX

Greetings Russell,

Rest assured that I am certainly comfortable and euphoric with my new VW purchase. I find myself periodically looking at it out the window thinking “man I can’t believe I actually got exactly what I wanted”. I was at first very apprehensive towards the thought of financing a new car, but you quickly cured me of that with your confident and strait forward answers. It became obvious to me the first day I met with you, that you didn’t want to just sell me a car to make your numbers look good. You gave me a tour of your in stock items that were very tempting, but just were not exactly the color or model I desired. The fact is you could have just left it at that and said, “ sorry but this is what I got take it or leave it”. Well you didn’t do that, what you did was hop on your PC and start looking for any new arrivals that matched my specifications. Sure enough you found it and reserved it for me a week before I was to purchase it, so I left your lot the next weekend a proud owner of a 2009 Platinum Grey VW Jetta Wolfsburg Edition and you Sir have a reserved seat as my go to guy for any future VW purchases I make. Sincerely, Justin P. Belton TX

I have to say thank you for making my experience with buying a new car a pleasant experience! I love everything about this car!
I appreciate your no nonsense approach to selling cars... I was already sold on the car... I just wanted to work out the dollars and
cents to make it happen. Some places wouldn't even talk about the bottom line without me coming to the dealership and test driving a car. (Which I did a couple of times) Again thanks for everything! If you could send a copy of the picture that you took outside of the dealership
that would be awesome.

- Joseph W San Antonio

Russell, Thank you for helping me co ordinate my daughter Kim’s Purchase of her EOS. You made the process easy and enjoyable. Everything you said would be done happened.
Joy R. Carterville Ga

Hello Russell,

Thank you again for all your help with my purchase of the Wolfsburg Jetta. You completely answered all my questions thoroughly. Total professional.

Thank you for Austin's cap; he wore it to soccer tonight.

I only stalled two times before completely leaving the dealership! But after I got the feel of the car, everything has been smooth. We plan on taking it to Fredericksberg tomorrow to visit my family and I can't wait to get it on the back roads there!!! :-) I know that Hannah is aching to drive this car. We will see.....

Thank you again Russell for all that you did to help me make this decision on the Jetta. Austin is already talking about how this will be his car when he starts driving!

Renee. PFLUGERVILLE TX

Hi Russell!
I assure you the highest score will be given in describing my purchase, that is very much in order here. I'm being asked about my car and everyone I've talked to agrees that your dealership they hear very good things from, I'm just adding more good things to say about it :)

One thing I noticed and wanted to ask you, I read on the paper that the Sirius is for 6 months paid subscription on the Beetle vs.. the 3 months I thought I heard you say, can you verify that for me please?

Oh and I am going to be taking it in for a tint job, I totally didn't realize that is extremely needed :( Other than that, it's perfect and I'm so pleased with my Lady Bug.

Wow, it was windy! But I love the picture, thank you!!

Thank you so much for everything!

Janet B. Austin TX

Russell,
My experience here was amazing. I have never purchased a new vehicle from a Dealership, because the salespersons have been pushy. This was’nt my experience at Hewlett VW, Russell Blackstone was a great salesperson and he is the reason that I purchased my Jetta. I will definitely purchase here again and will recommend it to family and friends. I gave you all 10 on your customer Survey with Volkswagen of America. Your follow up after purchase was also a 10. M. C Cedar Park TX.

Sent: Monday, June 30, 2008 11:15 AM
To: russell_blackstone@hewlettvw.com
Subject: RE: Thank you for adopting your Jetta from me at Hewlett VW

Definitely one of my best experiences on the many cars that I‘ve bought over the years.

I just found in you a great service, a lot of information and a courteous treatment. At some other dealerships sometimes you wonder if you are trying to buy a car (if so, you should be on charge of the transaction) or you are with a bad police in a room, just like the movies. I happily found that this was not the case with you guys

I plan to enjoy what I expect will be one of many VW

regards

Antonio J C. San Antonio TX

Russell -

I am so sorry that I missed your call yesterday and haven't gotten back to you. This week is pretty busy with work and I was in a conference all day today.

The Eos is FANTASTIC! I couldn't be happier. I have showed many people and they all love the car. A few have said that they were thinking about trading in for a VW and I mentioned that you were fabulous and that they should talk to you before they do anything.

The only thing I am wishing is that the rain would stop going on and off so that I could get it washed! It's too dirty to be new!

Thank you again for everything. I love my new car and can't wait to drive it every single day.

Kim R Austin TX

Russell,

Thank you so much! I couldn’t be more pleased with my purchase. You and everyone at the dealership went out of your way to accommodate my needs, and I am very grateful! It was the best car-buying experience I’ve ever had.

After doing a lot of shopping around, you should know that you are the definition of a professional salesman. You stand head and shoulders above your competition. No one even came close to providing the level of service, knowledge, and professionalism you did.

Again, thank you so much!

Melissa San Antonio

Russell, you’re the best Salesperson I have ever worked with,Very professional, you did a geat job of educating me on the cars features, and you were very respectful of my time. I really appreciated your professionalism and straight forward manner. I love my Passat. The window shades for my toddler and the heated seats are the best. I have been driving a BMW for 9 years and I do not miss it, or the payment one bit. Thank you Ali B Austin TX

Hi Russell,

Thanks for following up with me. It is a relief to have finally found the vehicle in the condition I was looking for. Over the years, I have purchased several vehicles and this one is the smoothest process I have been through.

Also, thank you for your patience and all your assistance in enabling me to do a thorough check of the vehicle.

Best Regards, Clarence C Pflugerville TX

Good afternoon Russell!
I wanted to thank you so much for your time and devotion to helping me find a new car! I love the Jetta so much! I am enjoying the smoothness of the drive as well as all the other features! My co-workers were excited to see it as well! Also, thank you so much for going through all the features of the exterior and interior of the car! With my other experience of purchasing a car, they did not do this for me! You are a great person to work with and I look forward to doing further service with you again! I will be in touch! Have a great day!

Sincerely,
Melissa A. S. Lewisville TX

Hey Russell,

The Black Rabbit survived last night's storm!

I received the VW survey this morning, and had this to say:

Russell was fantastic! He was incredibly knowledgeable about the Rabbit, and all of its features. Not only that, he was very passionate about the company that he works for and the product that he sells. That goes a long way towards being a successful and approachable salesperson. I am very pleased with my decision to get a Rabbit, and after dealing with other VW dealerships in the area, I couldn't be happier with my decision to go with Hewlett. They are 100% committed to customer happiness!

Anyway, thanks again for all your work in making this happen. I really appreciate the extra time you spent crunching numbers. I couldn't be happier with the Rabbit, and with the new tint job, it's hell on wheels!

Take care!
Danny B. Austin TX

Hi Russell,

Thanks so much for everything. This has been one of the most positive
car-buying experiences of my life. Wonderful people at Hewlett VW!!!
We love the car. Sue is raving about it.... (non-stop)... ;-)

I will swing by tomorrow and pick up the garage door opener. We
reminded ourselves multiple times NOT TO FORGET IT!!!! Evidently, the
excitement of buying a new Beetle put everything Kia out of our
thoughts.

Thanks again for everything,

Bob and Sue K Georgetown TX

Subject: Thanks Russell Russell, I wanted to thank you for everything you did to help our daughter Paige get her new car. Paige said you bent over backwards in helping her with her rental return. We are sold on your dealership, the personal touch that you displayed in helping Paige, to me was amazing. I have never worked with a car dealership that has made me so good about the auto buying process as that we experienced at Hewlett VW. We will be recommending you and Hewlett VW to everyone we know. After dealing with Ft. Hood area dealers it is so refreshing to work with sales professionals that care about their customers, and not just trying to make a fast buck. My wife Theresa commented that she felt so comfortable with this deal (she is never like that haha)and how friendly everyone was. Thanks again, you guys were great. when I'm ready to buy my next car (Passat all the way) I'll be sure to contact you. Chris & Theresa F . Copperas Cove TX

Russell,
Just a bit if personal trivia, I have for the past 25 years always bought new cars. I just did not want to inherit someone elses problems. But this car has been pure joy, nothing but fun so far. The mileage is great and it gets alot of attention. I don't know why, maybe the color and it appears to have been well maintained as well. The only thing I had to do was swap out the stereo, but thats to be expected on 6 year old car.

But to mention also, the buying experience was fantastic. I could not have been better received during this transaction. The other dealers in the past were good, some not so good. But Hewlett VW, yourself and everyone there beat them all.

Just to let you know we should be back some time soon to purchase a car from the Chevy side. Theresa is gathering the paperwork for her daughter and she finally received the title in hand for the trade. Fortunately it is still registered in Williamson County. So hopefully it will be in a month to 6 weeks. She has to apply for that incentive from the county.
Mark S.C. Cedar Park TX

Dear Russell,

Izzy & I wanted to take the time to thank you so very much for making our car buying experience so pleasant. You level of professionalism was exceptional! You were very knowledgeable & informative about the Scion TC that we were interested in buying for our daughter, Trianna. You answered all of our questions & made us feel very at ease throughout the car buying process which can be nerve wracking at times. You even went the extra mile by taking time out of your busy schedule to help us surprise Trianna later on that day. She was really surprised & beyond herself when you told her it was her car! The picture you sent us of Trianna clearly shows that surprised-look facial expression when you handed her the keys. She loves her new Scion TC & can't wait to start driving it soon. We can't believe that we found such a great car at the price range that we wanted to stay at. We felt that it was priced accurately, that there was no need to negotiate. After all the car searching that we had done for almost 3 months & almost at the point of buying a car at another dealership, we were ecstatic to finally find the perfect first car for Trianna. It has all the safety features that we looking for with a total of 8 airbags! We will certainly be more at ease knowing that our 16 year old daughter will be more protected when she is driving. We felt such a relief that we didn't end up buying the Scion at the other dealership, which only had 2 frontal airbags. It's funny how things happen & I'll tell you why. We were on my way out the door to go purchase the other car after convincing ourselves that we weren't going to find another Scion TC & it was pretty close to what we were wanting in a car, but for some reason we didn't feel like it was the right car for our daughter. Well...something told me to look on auto trader one more time & my eyes got so big when I saw that Hewlett VW had just added a new listing for a Scion TC the night before. So I immediately called you to check if the car was still available & you said "yes!" So we rushed to your dealership hoping that the car would not sell before we got there. You were there waiting for us & you very efficiently explained everything we needed to know about this car & some. After test driving the car, Izzy & I didn't even think twice about wanting to buy it. It was the perfect car at the right price! It was exactly what we were looking for in a car for our daughter. God must've been watching over us that day, because of the way things transpired. We were so close to buying the other car, but things happened & we ended up buying the Scion TC from the Hewlett VW dealership instead. And not only did we get a great car, we were also very fortunate to receive such great customer service from you! That is something hard to find these days. The level of customer service you gave us exceeded our expectations. We felt like you were out to satisfy our needs in a car for our 16 year old daughter, & not just looking to make a sale. You were also very kind by even offering us some of your personal snack bars to my husband & myself when I mentioned to you that we had left the house without having time to eat breakfast because we rushed to get to the dealership asap. By the way, I am hooked on those wonder bars! They are the best tasting nutritional snack bars I have ever eaten. They are awesome!

I would also like to thank you for working with the finance department in getting us financed with a loan. Again, thank you for all your help & for treating us like family. It's very obvious that you are practicing what John Lawhon has given you. It's no wonder that you & Izzy are successful at what you do. Keep up the great work & we will certainly pass on referrals your way if we know of anyone that is in the market for buying a car. It was a pleasure working with you!! Kudos to you!!!

Sincerely,

Lou & Izzy C Austin TX

Russell,

Hello again and thanks for the photo! Yes, the car
seems to be great and man do I ever love it...a real
difference! After meeting you the original time, and
especially now in dealing with you and this purchase,
I will send anybody interested in a VW to you. It was
a real pleasure, and thanks again.
I look forward to seeing you when the plates and
regestration come in, please have a great day.
Talk to you soon, Sincerely,
Brooks H. Austin TX

Thank you, Russell. And I'm impressed that this is a
real note, vs. a 'canned' email of thanks--your bobcat
reference was perfect!
I am very happy, and your note is right; also, very
tired from the experience. I will be sure to rate you
highly on the evaluation, as I truly appreciated your
integrity and intelligence.
Thank you from a happy customer.
Sincerely,
Mickey J. Austin TX

Russell-

I would be more than glad to recommend the highest ratings for you. I really appreciate all of your help in purchasing my new Jetta. You made the process very painless. I appreciate you being upfront and honest. I absolutely love the Jetta.

Thank you,
Greg G. Grand Prairie TX

From: tyhenderson@austin.rr.com
Sent: Monday, April 21, 2008 21:50 PM
To: russell_blackstone@hewlettvw.com

Subject: Re: Thank you for adopting your Acura from the mothership at Hewlett VW

Russell,

Thank you for your professionalism during our sales transaction. I have been driving the car now for two weeks: learning what all the buttons do, enjoying the better gas mileage, and adjusting to not seeing over the car next to me. I appreciated your no-nonsense approach, it was refreshing and has certainly put both you and your organization in a favorable light. I personally, and most consumers likely, lump all car dealerships and salespeople into one bucket - that is not the case. It was clear that you take your job very seriously and are thoughtful about what you do. I would suggest that anyone looking for vehicles make the drive up to see you. Thanks again. Let me know when the plates arrive, and I look forward to doing business with you in the future.

Ty H. Austin TX

Russell, Thank you very much for your assistance during our recent purchase of our 2006 Jetta , I can certainly say that buying a car from Hewlett VW was a great experience. Furthermore, it was your patience, motivation and positive attitude that convinced my wife and I that we were making the right decision. My family thanks you for taking the time to show us the car and going the extra mile to get us one that met our needs. You can bet that if I run into anyone that wants to purchase a VW I will recommend them to you. Once again, thank you very much for helping us purchase your 1089th VW. We wish you the best of luck in the future.
Sincerely, CPT Omar L and Family. Manhattan KS

Dear Russell, Thank you for making the car buying experience a breeze for my family. I could sit here raving about every single part of it, but I feel that it can be summed up very briefly. I knew for a long time that I wanted a VW. However, I still wanted to find the right dealer. That is why I test drove at Maund, but purchased at Hewlett. I will be sure to recommend any other potential buyers to you, because you made the experience as stress-free as possible. Thanks again! Sincerely, Erika H Austin TX

Russell, I have bought many cars and many types in the past. I have to say that the experience at Hewitt was the best I have had. The purchase was fast, accurate, efficient, and you handled yourself very professionally in all phases. I just wish I had more time to look around at your dealership. The driving experience home was excellent and I love my new Beetle. Thx for all your help and concern with my new vehicle. If others are in the market for a Volkswagen , I will steer the your direction. Thx again Hook Em Horns! Greg Austin TX

Hi Russell!!!! I love my new Beetle! Thank you so much! You made the whole car buying experience extremely pleasant and stress free. I can’t thank you enough for that. We will recommend you to everyone we know who wants to buy a new car. VW hasn’t called yet but will definitely give you the highest score possible when they do. Thanks
Sincerely Cindy Austin TX

Dear Russell, It was a pleasure edoing business with you. WEee really like dealing with someone so knowledgeable about the cars he is selling ( believe it or not, we have encountered sales people that knew less than we did about their own cars). but also I appreciate your knowledge of cars in general and your experience in selling. Your attention to details and the extras you throw in, such as quickly looking up safety rating and the cars seats, impressed us and really a benefit and helped us to make our decision. We definitely had a choice in vehicles and dealerships, so it is to your credit that wew were able to make a happy deal with Hewlett. Thanks for your professionalism. Thanks again Tricia & Brian . PS I have already put 200 miles on the Jetta and I really like it. Austin TX

Russell, We just want you tpo know that we received the plates and my little bug is now legal. Thank you so much for your help and thank you for sending me the pictures. I love my new Beetle!!!!!!! You made this whole experience so easy for us and for that I’m eternally grateful. Take care and I’ll stop by on my way to visit my brother from time to time
Thanks!! Joslyn J Dallas TX

Russell, Thank you so much for the wonderful service. I really love my new Passatt!!!! Its running great, I have no complaints. Thanks again, Rochelle M. Austin TX

Russell, I just wanted to take a moment to tell you, again, "Thanks." Working with you was a great experience. With all of the walls you ran into that afternoon, you walked away with our appreciation. I think you need to let your manager know that that night, not only were you "Sales Manager" you took on the titles of Detailer, Make Ready Man, Car Wash Attendant, Fuel Attendant, and Closer (literally locking the doors.) That dedication or passion is commendable. When you could have been rushing us out the door so you could get home to your family on the holiday, you took the extra time to go over all the specs, features, and functions of the new car. Thanks again - keep it up. You were telling us about your promotion -- Congrat's. I saw the dedication and passion that night that warrants the movement. Anthony Cortes (and Family) 06 Jetta TDI (Still havenâ€™t filled up since picking up the car last Monday) Anthony C. San Antonio TX

Russell,

Thanks for the email! I also appreciate your kindness and helpfulness in our meeting today. The car is great and I'm very excited about it! I know I made the right decision.

My mom and I are grateful that we were able to do business with a great guy like you and we were both extremely happy with the way everything worked out. You made it so easy for us!

I'll update you in the future.

Thanks again,

John McC. Mesquite TX

From Emma
Email Wed 4/26/2006 7.56pm
Hi Guys,
Just wanted to drop you a quick line with our new address and to thank you again so much for your efforts to get us into our new Jetta ( Suffice to say the triptonic transmission has Kevin doing cartwheels and has completely change his mind re automatics vs manual!!) To say we we’re absolutely LOVING IT IS AN UNDERSTATEMENT. There aren’t enough superlatives to express just how much we love it…and should we need another, you guys are firt on our list.
All the best…. Kevin & Emma P. Austin TX
Hello Russell,
We just wanted to send you a quick letter to touch base with you about a new Jetta wagon and to let you now how happy we are with it and with the experience we had purchasing our first automobile at Hewlett VW. We are so appreciative of you and others we encountered at your dealership and send our deepest gratitude for making what so often times can be harrowing experience a truly pleasurable one. Your promptness in responding to our initial email enquiries andyour efficient , detail and honest guidance in facilitating all transactions prior to and during our viist there exceeded our expectations. Compared to other dealerships, you and Hewlett VW are a refreshing break from the stereotypical norm and we left feeling confident about our decision to buy an outstanding vehicle from such a reputable automobile company. Tha being said, Volkswagon is lucky to have you as a representative , as is anyone who has the opportunity to work with you.
Thank you again for all of your assistance and we look forward to working with you in the future. Our Sincere appreciation Rachel C. San Marcos TX

Subject: A GREAT Experience I just wanted to take a minute and tell you that on 03/25/05 my wife and I purchased a new Jetta from you. Russell Blackstone and James Cotton handled our transaction and though Russell made me work for the deal, as a salesman I can appreciate that. I spent 15 years in the Golf and Fitness business in charge of sales training, emphasizing on customer service and Russell, James and everyone we met gave the perfect example of taking care of the customer. They made my wife and I feel like our last name was Trump or Gates are even Bush. I can not thank you enough; this is how buying a car should be. You have made
my wife and I a customer for life with the Hewlett Family. Thanks, James and Kelly V. AK

Dear Russell, I love driving my new Passat! Thank you for making car-buying a pleasant experience again. I hope to see you for my next VW in 3 or 4 years. Sincerely Tonya W Austin TX

Thank you Mr Blackstone…. Bin was very impressed with how smoothly the whole process went…. how you facilitated that. You were very helpful and kind and I appreciate that too. I’m in love with my new Golf! It really is delightful.
Thanks also for the loverly photo… it’s a very nice touch. I’ll check on the form you asked for in the glove compartment, we’ve been so busy driving around in our sweet new car… such a pleasure to drive
Jennifer R

I was interested in the 2005 VW Passat Wagon GLS, after visiting your showroom on three different occasions and dealing with Carlos and a few other members of your staff, I decided to indeed purchase a 2005 VW Passat Wagon. I purchased the above mentioned vehicle not "vehiocle" as you referred to it below from Hewlett Volkswagen in Georgetown. Their staff unlike yours, were actually knowledgeable about their product and did not try to sell me something I was did not want for sticker price. Would you be confident buying something from a person who can't even spell the product they're selling? I think not! It is a shame that members of this community have to drive over an hour out of their way to receive decent service. It would behoove your staff to try to educate themselves on the difference between a "5 speed automatic transmission with overdrive, Tiptronic sequential sport shift" and a "5 speed manual transmission with overdrive" they are NOT the same. And if a customer has a specific color in mind (Stonehenge gray) do not show them the united gray and try to tell them it's the color they requested, it just makes the customers angry to think that you believe we are ignorant. So, to answer your question below, I am not interested in buying a "vehiocle" nor a vehicle from Automax, I already have a Stonehenge Gray 2005 VW Passat Wagon GLS that I purchased a month ago from a true salesman-Russell Blackstone of Hewlett Volkswagen and I love it! v/r Lorraine. Nolanville TX

hi russell,
we have had such good luck with our golf tdi you sold to us, thank you. i'm sure the hewlett service dept. has had a lot to do with such a good car. bonnie and i drove it to maine this summer, back seats down and full to the top with camping junk...even more added as we returned. that was a long trip but that little diesel carried us there and back without a problem. the cheapest part of this endless trip was the fuel. we averaged 43mpg with 47 achieved several times and a high of 48mpg....we're pleased. even in the mountains and with all of the added weight there was no problem with the performance and acceleration. i should also mention, the sun roof is the thing to have when cruising slow through the mountains so now i'm glad we decided to get one. good to hear from you, bill S. Salado TX

SUBJECT: Thank you, Russell!
Dear Russell,

Thank you so much for your help yesterday. Joe absolutely loves his new car! We really appreciate your honest and down-to-earth approach. It's been such a positive experience working with you. Thank you for making our family complete (at least for the time being). Let us know if you ever go into real estate...we're gonna have to buy a house in the future, too. : )

We've attached the e-mail announcement we sent to our friends. We thought you might get a kick out of it!

Thank you again. We already love being a 2 Volkswagen family.

Sincerely,

Christy & Joe M. Kyle TX

Hello Russell !! Hope you are doing well. Kellie and I just wanted to thank you again for the experience of buying our new VW Jetta. We Love the car! The level of professionalism and the manner in which we were treated made our experience very pleasant. Who would have thought that buying a car could be enjoyable! After buying a VW its hard to imagine purchasing anything else. We recieved your email concerning our licsence plates. If you will send them to us we would appreciate it. Thanks again! Casey and Kellie J…. Just Married Weatherford TX

Hi Russell,

It was a joy to drive to work today, I loaded some CD's, opened the sun roof and grooved to the music. You actually made the process of making my decision very easy. Your mannerism made me feel very comfortable, and you answered every question I had. I definitely did not feel pressured or rushed for that matter.
Thank you for the great picture. I will print it off and place it in my scrapbook as my first picture of my new car!
A coworker stopped and ask if I had a particular sales rep. I would recommend she speak to as she is contemplating trading cars. I gave her one of your business cards and shared with her the wonderful experience I had working with you. Her name is Patti Simmons. Hopefully she will stop by or make an appointment with you.
Another great thing was when I called my insurance agent and reported that I had traded cars I ask how it would impact my premiums she mentioned she would have to get back with me, she called right before I left work and reported I would have a decrease, which surprised me, I was expecting an increase since the Kia was getting close to three years old. That speaks for the VW safety record!
Once again Thank You for making the whole process such a positive experience and you never need to be concerned about receiving a high rating on a survey as you are very informative, patient, thoughtful and considerate.

May you have a great week!
Patti G. Georgetown TX

Russell, Amy and I just wanted to thank you for all your help in the purchase of the new VW convertible. Your knowledge of the vehicle, ability to listen to our needs and patience as we walked through the buying process was outstanding! We also appreciated your open book approach to valuing the vehicle. Your attention to detail and follow through after the sale has been excellent as well. We have felt well taken care of by you and Hewlett VW organization.
Be assured that we will refer future customers to you and the dealership, knowing that they will be well cared for. We can both say that this has been the best experience we had purchasing a car.
You have set high standards for the service department to match. Thank you again for all your help. Blessings, Mike and Amy T. Austin TX

Russell, It has been a long week with the moving and all. I just got my computer hooked up so I am sorry it took so long to respond.
Thank you so much for all of your help and support during the process. This was my first purchase at the dealership other than the one I’ve used for years. You and your folks at Hewlett made me fell so welcome and comfortable, I really appreciate it.
You have a unique gift, I have to say that in most situations I don’t like dealing with Sales people. But I never felt as if you fit that group.You made the whole process so smooth, and dealing with you was a lot of fun. You have one me over… I hope to be doing business with you and Hewlett VW for along time. Rusty T.

Russell,

I wanted to take a moment to thank you for the outstanding customer service you provided to me and my wife. Your knowledge and expertise on the Volkswagen product while on the test drive was impressive. But in all reality the Jetta sold itself. The styling, handling, performance, and looks took the cake and I get those stares from others when I pull up.
Considering this is the first VW I have purchased I feel very confident that I have a good, quality made automobile for years to come with little or no issues expected.

Again, thank you Russell for all you have done for me. I will recommend everyone a VW and will tell them to make the road trip up there to see you.

Best Regards. Ted F Wimberly.TX

Russell, Amy and I just want to thank you for all you help in purchasing the new VW convertible. Your knowledge of the vehicle, ability to listen to our needs and patience as we walked through the buying process were outstanding! We also appreciated your open book approach to valuing the vehicle. Your attention to detail and follow through after the sale has been excellent as well. We have felt well taken care of by you and the Hewlett organization. Be assured that we will refer future customers to you and the dealership, knowing that they will be well cared for. We can both say that this has been the best experience we have had in purchasing a car. You have set a high standard for the service department to match. Thanks again for you help. Blessings, Mike and Amy T. Austin TX

Russell It has been a long week with the moving and all. I just got my computer hooked up so Iam sorry it took so long to respond. Thank You so much for all of your help and support during the process. This was my first purchase at a dealership other than the one I have used for years. You and the folks at Hewlett made me feel so welcome and comfortable, I really appreciate it. You have a unique gift, I have to say that in most situations I don't really like dealing with sales people. But I never felt as if you fit that group. You made the whole process so smooth, and dealing with you was alot of fun. You have won me over. I hope to be doing business with you and Hewlett VW for along time. Once again Thank you for all of your help. Rusty T. Cedar Park TX

Russell, We also thank you for making that car buy an easy one. We have enjoyed working with you. You took the patience to answer all our questions. I think we enjoyed our new Passat . Hewlett can be proud of there sales staff.
PS the picture you sent came out great, I’m going to send the picture to my family in Germany just to show them we do have Passat’s here in the USA.
Thanks again Andy & Karin. Austin TX

Russell, Helen is TREMEDOUSLY happy with the JETTA, I have yet to drive it. We both are very proud of the vehicle, the color and matching interior are the things that we will be proud of for several years to come. Helen will be out to get the plates put on tomorrow, Saturday 10/22/05. I will be out of town.
Thanks again for your assistance in acquiring this very beautiful and economical vehicle.
Regards Jim & Helen B Georgetown TX.

Russell:

Thanks for the picture. And thank you very much for all your help. I’m really happy with my new car and I appreciate you no_ nonsense, no _ BS approach to car selling. I was really dreading the process and didn’t want to deal with the stereotypical salesman. You were just the opposite and I appreciate your knowledge and ability to answer all questions. Thanks again Bara & Ed Austin TX

Russell, What a ride! Thanks for all you and your co-workers did to make buying a new VW Beetle, an interesting, yet rewarding journey. I now have a lightening story… Just hope it does’nt smile twice! Whitney. Austin TX

I love my new car. We drove downtown toonight. I am amazed at the power and accerlation. It was like it was customed made for me.

Thanks for all your help. It was awesome on the test drive how you explained everything and showed us features during the test ride.

This was the BEST car buying experience I have ever had.

Sincerely,
Ed & Connie P. Austin TX

Good Day Russell,

I would like to take this opportunity to thank your for the best new car buying experience I have ever had. You were the consummate professional during the buying process and your product knowledge and thoroughness were excellent. Buying from you via the internet was both seamless and streamlined. As one “car guy” to another I can fully appreciate your passion for automobiles, especially Volkswagens. It was refreshing to deal with a sales professional that was not just interested in selling me a car but also interested in helping me experience the car.

As far as my driving experience goes I can honestly say it is very BMW like (I also own an ’02 330i) without the $40k price tag. The build quality seems to be outstanding and the handling and braking are addictive. My GTI has satisfied my practical side and my boy racer side.

Thank you for your help in making my purchase possible and I look forward to doing business with you in the future.

Best Regards,
Eric R

Austin, TX 78728

12/30/05 09:35 AM;
The following email was received from this customer:

SUBJECT: RE: Thank you for Russell at Hewlett VW
Russell-
Thank-you very much for your professionalism and taking the time to make sure that Andie was pleased with the car. I greatly appreciate the care you took to show us all the details and especially the safety features of the car.
After the experience Andie had when she purchased her Mazda she was very apprehensive about buying a car and especially a used car. Yesterday when we were driving home from the purchase she stated that you made her feel respected as a customer and eased her fear about buying a car. Thank-you again for such a positive experience. I have already been telling my friends and co-workers about you and Hewlett VW. I can safely say with confidence and honesty that you will see us again for our next vehicle purchase.
I also would like to thank your car finance department for their work in getting us the loan and the rate they did given our recent financial problems. This was truly the best car buying experience that my wife or I have experienced. I would request that you send my e-mail to your supervisor so that you can receive the kudos you deserve.

Sincerely,
Christopher K. Hutto TX

Thank you very much for your professionalism and taking the time to make sure that Andie was pleased with the car. I greatly appreciate the care you took to show us all the details and especially the safety features of the car.
After the experience Andie had when she purchased her Mazda she was very apprehensive about buying a car and especially a used car. Yesterday when we were driving home from the purchase she stated that you made her feel respected as a customer and eased her fear about buying a car. Thank-you again for such a positive experience. I have already been telling my friends and co-workers about you and Hewlett VW. I can safely say with confidence and honesty that you will see us again for our next vehicle purchase.
I also would like to thank your car finance department for their work in getting us the loan and the rate they did given our recent financial problems. This was truly the best car buying experience that my wife or I have experienced. I would request that you send my e-mail to your supervisor so that you can receive the kudos you deserve.
Sincerely,
Christopher

I have purchased approximately 30-40 automobiles; everything from a 1958 Fiat to a 1957 Thunderbird, and two Avalanches most recently. The easiest one I have had is purchasing my new vehicle from Hewlett Volkswagen. Russell handled the deal for me over the phone and even picked out the perfect car for me sight unseen. He explained everything possible about the car over the phone; went out to the lot while he was talking to me and described the cars available; and then quoted a price that beat the Lubbock Dealership by $4,500 and beat the Abilene Dealership by approximately $2,500.
We were then introduced to Mr. James Cotton, one of your finance people. He also treated us very professionally including not pressing us (as has been my experience in the past) to the breaking point about purchasing the additional items it is his job to sell.
I recommend your dealership; it was well worth the trip.
Thanks!
Russell, I have bought many cars and many types in my past. I have to say that the experience at Hewlett was the best I have had. The purchase was fast, accurate, efficient, and you handled yourself very professionally in all aspects. I just wish I had more time to look around at your dealership. I'll be driving my experience home and I love my new Beetle.
Thanks for all your help and concern with my vehicle. If others are in the market for a Volkswagen, I will steer them in your direction. Thanks again!

I wanted to take the time lo let you know how impressed I was with your level of professionalism! (You quoted me a price that matched any research I had made on the internet) You told me exactly how much margin you had to play with. Well, THANK YOU!! for treating me like an person.
I will make sure and let every single one of my friends and colleagues know what a wonderful experience we had at your dealership, and how you casually made me feel welcome.
I personally strive to deliver the same level of service lo my custumers and have always tried lo exceed their expectations. It is a business model that works and allows you to come home feeling good about yourself. Thank you, Thank you. Thank you.

Greg

Keep up the great sprit we plan to tell everyone about you and Hewlett.

PS I sent you some mail let me know when you receive.
have a great day and year
Rodney

We have purchased numerous vehicles in other venues over the years and always experienced a stressful, competitive and in some cases, argumentative hostile environment. This WAS NOT the case when working with you. Your honesty and product knowledge allowed us to make an informed decision not only about the Jetta but allowed us to compare and contrast related competitive products we were considering. We really valued the course of action taken when the final discussion focused on the price of the vehicle. Your business approach was direct and put us very much at ease. I did not feel I was being hustled or manipulated which, in my opinion, has been the standard negotiating strategy when dealing with other automobile sales dealerships.

It took very little time to discover the quality of Hewlett Volkswagen. We were greeted with warmth and professionalism by the receptionist when first walking into the Hewlett environment.Josh in the Finance Department never attempted to sell us superfluous warranty's but skillfully evaluated our driving needs directing us to making informed decisions. The gentlemen that assisted us in the Parts Department when purchasing accessories, was most accommodating as well. He went out of his way to show us certain products before we made our decision. Last, we found the Hewlett facility very clean and inviting lending to the felling that we were guests and not just a statistical customer.

We feel we have established a strong business relationship with you and Hewlett Volkswagen. We know that we can confidently refer our friends and family members when they are in the market for a vehicle purchase.

Very sincerely,
Jim and Karen, Austin, TX

I, Arturo and my wife Joni were very satisfied with our experience at Hewlett VW. Paul Cano was very professional and a down to earth guy which made my wife and I very comfortable. The sales persons were not at all pushy or in a rush to sell a car. They are very calm and passive. My wife and I were surprised that they worked with us even though we live in San Antonio. We were actually going to buy a Kia Sorento from a Volvo dealership, but they were to eager to get us in and out the door. We drove all the way to Georgetown which was 1 1/2 hours away. But at the end it was worth it. We paid $1000.00 more but our used car came with new tires and brakes and is power everything. Even a moon roof. I highly recommend that everyone drops in before you go anywhere else. Its worth the drive and our salesman Paul Cano even took us to lunch while our car was being washed and detailed. I have never met anyone as professional as the sales persons at Hewlett VW. Not even when I bought my Scion xB in Savannah, GA were they this good. Definetly drop in and don't be taken advantaged of somewhere.

Arturo, San Antonio

Good Morning Russell,

Thank you so much for all of your assistance in the purchase of my Impala. I know this transaction was extremely difficult and I really appreciate your positive and no-quit attitude to get this taken care of for me. I'm very happy with the Impala and wouldn't hesitate to recommend you and Hewlett VW to anyone that I know is in the market for an auto. I can honestly tell you that you single-handidly changed my whole opinion of car salesmen and as long as you're in the business, you're my man!! Thanks again Russell...have a great day!!

Eric P. Austin, TX

Hewlett Volkswagen
7951 Hewlett Loop Road
Georgetown, TX 78626
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