I wanted to take the time lo let you know how impressed I was with your level of professionalism! (You quoted me a price that matched any research I had made on the internet) You told me exactly how much margin you had to play with. Well, THANK YOU!! for treating me like an person.

I will make sure and let every single one of my friends and colleagues know what a wonderful experience we had at your dealership, and how you casually made me feel welcome.

I personally strive to deliver the same level of service lo my custumers and have always tried lo exceed their expectations. It is a business model that works and allows you to come home feeling good about yourself. Thank you, Thank you. Thank you.

Russell, I have bought many cars and many types in my past. I have to say that the experience at Hewlett was the best I have had. The purchase was fast, accurate, efficient, and you handled yourself very professionally in all aspects. I just wish I had more time to look around at your dealership. I'll be driving my experience home and I love my new Beetle.

Thanks for all your help and concern with my vehicle. If others are in the market for a Volkswagen, I will steer them in your direction.  Thanks again!

Greg

I love my new beetle! Thank you so much! You made the whole car buying experience extremely pleasant and stress-free. I can't thank you enough for that. We will recommend you to everyone we know who wants to buy a new car. VA/V hasn't called yet but we will definitely give you the highest score possible when they do. Thanks!

Sincerely, Cindy

Thank you very much for your professionalism and taking the time to make sure that Andie was pleased with the car. I greatly appreciate the care you took to show us all the details and especially the safety features of the car.

After the experience Andie had when she purchased her Mazda she was very apprehensive about buying a car and especially a used car. Yesterday when we were driving home from the purchase she stated that you made her feel respected as a customer and eased her fear about buying a car.  Thank-you again for such a positive experience.  I have already been telling my friends and co-workers about you and Hewlett VW. I can safely say with confidence and honesty that you will see us again for our next vehicle purchase.

I  also  would   like  to  thank  your car finance  department for their work in getting us the loan and the rate they did given our recent financial problems. This was truly the best car buying experience that my wife or I have experienced. I would request that you send my e-mail  to your supervisor so that you can receive the kudos you deserve.

Sincerely,
Christopher  

I have purchased approximately 30-40 automobiles; everything from a 1958 Fiat to a 1957 Thunderbird, and two Avalanches most recently. The easiest one I have had is purchasing my new vehicle from Hewlett Volkswagen. Russell handled the deal for me over the phone and even picked out the perfect car for me sight unseen. He explained everything possible about the car over the phone; went out to the lot while he was talking to me and described the cars available; and then quoted a price that beat the Lubbock Dealership by $4,500 and  beat the Abilene Dealership by approximately $2,500.

We were then introduced to Mr. James Cotton, one of your finance people. He also treated us very professionally including not pressing us (as has been my experience in the past) to the breaking point about purchasing the additional items it is his job to sell.

I recommend your dealership; it was well worth the trip.
Thanks!