Sales: (512) 681-3500 Service: (512) 681-3500

Customer Testimonials!


"My wife and I are very satisfied with Rick Roberts in getting us the car and color we wanted for our son. He was able to sell us a car for the right price. I look forward to continue to do business with Rick at Hewlett VW. If you are in the market to buy your first or second VW, I would strongly recommend to give Rick Roberts a call or ask for him if you are just stopping by. We shopped other dealers only to find out that nobody beats Hewlett VW prices, just wanted to put them to the test. They are honest and will not give you false information about cars on their car lots, if they have it, they will let you know, if not they will get it for you. Again, Hewlett VW, nobody beats their prices. Go try them out and you will be among the happy customers they keep adding to their list. Hewlett VW will treat you right."

Elizabeth R, Austin, Texas

"Rick Roberts is the best Salesman we've ever had in years! Truly exceptional service."

Erika C, Lawton, Oklahoma
2013 Golf R

"Rick was great! I love my new Beetle Convertible and working with Rick was such a positive experience!"

Michele A, Waco, Texas
2013 VW Beetle Convertible

"One of the reasons we chose another VW over any other car was because of the exceptional service we get at this dealership. Robin Branham, our service contact, goes above and beyond...we traded in our seven-year-old Touareg for a new Touareg. We love VW, but we couldn't bear to leave Robin!! Rick did a great job getting us into a great vehicle. Thank you Hewlett!"

Meagan J, Austin, Texas
2013 VW Touareg

"Hewlette VW should be a training facility for other VW Dealers. They have always performed work and treated us exceptionally well. Samantha Gomez has always been very friendly, efficient, truthful, and knowledgeable in the work she does. What she suggests, I agree with. Samantha is a great asset to Hewlette and I hope you folks appreciate her. The whole team there has treated us wonderfully. There are other VW Dealers in San Antonio I have visited I wouldn't allow them to work on my car for free. Will leave it at that. We have to drive an extra how to get to Hewlette VW, but it is worth it."

Carl B, Kerrville, Texas
2005 Volkswagen Passat

"Rick Roberts is a class act and made the car buying experience a very positive one. A big thing in dealing with sales people in the car business is trust and Rick is certainly the kind of person I feel like I can trust to provide a fair offer and deliver top quality customer service. I would absolutely recommend anyone who is in the market to buy a car to go visit Rick."

Mark D., Round Rock, Texas
2013 VW CC

"Our experience with Rick was amazing!!! He was extremely patient with us in answering all our questions. He was not pushy and helped us make the right decision for our purchase. He made sure everything was in order before we started filling our any paperwork! He was commited in helping us throughout the process. We are very grateful to his help and love our new beetle!!!! We will definitely recommend your showroom to all our friends and have them see Rick!!"

O. G., Round Rock, Texas
2013 Beetle Convertible

"My thanks to Pat and everyone
When I knew I needed a newer vehicle deciding what to get was a task all its own, not to mention where to go and who to trust. But once I'd committed to a Volkswagen, things really got moving. Unable to find what I wanted in my own backyard, I broadened my search and found the exact one, year and model, housed at Hewlett Volkswagen. So, with a little bit of faith and loads of hope that the lot was legit, I hit the road. My fear was that I'd arrive after driving for hours to find myself at some 'corner-store' used lot, but that was not the case, on the contrary: turning the corner to find myself surrounded by top-notch, spanking brand new vehicles was a warm and welcome sight! From the start of communications to the final handshake and friendly hug, my purchasing experience was nothing short of remarkable. Pat McGarry was there in force with the staff of Hewlett Volkswagen, making my car buying experience well worth the miles traveled. I felt divinely guided to exactly the right person and place. My thanks to Pat and everyone at Hewlett Volkswagen for taking such good care of me!"

Zina B
2009 Volkswagen Golf

"Samantha Gomez is awesome...and you're lucky to have folks like her. Even the porter and the guys in the express service lane were great. Though I bought the vehicle from the dealer in Temple...I will never go back there because of their inability to treat customers with respect. Your service department is top notch!"

Matt B, Salado, Texas

"Samantha is always a great help. I came in without an appointment because I had run over some tire tread and was concerned that there was damage to the undercarriage of my vehicle. Also, I felt that the wiper blades needed to be replaced. I really appreciated that she was able to fit me in. She always shows great courtesy and professionalism."

Jennifer H, Round Rock, Texas
2010 Volkswagen Jetta

"robin was outstanding in helping me with the a/c situation that was the problem. he came thru like a true champ."

Scott E, Pflugerville, Texas
2010 Volkswagen Jetta

"Our sales men, we ended up working with two, were extremely helpful and knowledgeable. Both were respectful and not pushy at all. The overall experiance at this dealer was the best I have had purchasing a vehicle. No hard sales pitch or hounding salesmen. The finance guy was very nice and did not try to hard sale us on additions we did not want for our vehicle. Very happy with this dealer!"

Walter W, Liberty Hill, Texas
2012 Volkswagen Passat

"I couldn't be happier with my experience. Debbie was so great and people went out of their way to introduce themselves and shake hands. The customer service is outstanding! Thanks so much!"

Tara V, Austin, Texas
2012 Volkswagen Golf

"Debbie and Pat were great throughout the process. This is the second vehicle I have purchased from Hewlett. I have to drive almost 40 miles to get to the dealership, I wouldn't bother if it wasn't worth it. Thanks for everything."

Robert G, Bee Cave, Texas
2009 Volkswagen Jetta

"Debbie Amsen was the reason I purchased my vehicle! She is awesome."

Kino H, Temple, Texas
2012 Volkswagen Jetta

"Pat McGarry at Hewlett Volkswagen was great! Very efficient and helpful, made my first car buying experience a really positive one."

Hsuanyu C, Austin, Texas
2012 Volkswagen Golf

"We explained our needs to Gabriel Frunza, as a result, he was able to direct us to the car that fit our needs. Driving the Passat with the controls on the the steering wheel feels like driving an iPod."

Toney C, Georgetown, Texas
2012 Volkswagen Passat

"Matt M. is outstanding and truely represents Service for Hewlett vw. .and when i mentioned i was going to rent a car, Matt M. set me up with a loaner.. washed the"

John A., Austin, Texas
2002 Volkswagen New Beetle

"My service rep was amazing & went above & beyond to help me. My shuttle driver was incredibly friendly as well!"

Audrey L, Austin, Texas
2008 Volkswagen New Beetle

"I continue to drive out of my way to take my vehicle to your location because of the quality of work and excellent customer service!"

Jessica M. Austin, Texas
2010 Volkswagen Jetta

"Hewlett VW is truly gimmicks, no hassle, let us make the purchase decision without pressure. I appreciate the professional manner of the dealership and all the people we dealt with there. Special thanks to Pat McGarry for all he did for this purchase. It was a pleasure doing business with Hewlett VW and Pat McGarry. Thank you."

6/11/2012 - Glenn R, Salado, Texas
2013 Volkswagen CC

"Ray was a pro and sensed my priorities - 1) wanting to know what is going on with the car (in detail), and 2) fairnes of pricing. He anticipated my needs and delivered exceptional service. He did things like tell me the exact pressures and procedures used in determining the bad AC compressor. This is exactly what I was hoping for and expecting. Including failed parts with the receipt was a big positive for me. He was also very communicative. I believe we had 12 calls regaring the repair."

Kurt L., Austin, Texas
1997 Volkswagen Passat

"Your serv ice department is your selling point for buying a VW. Great people and great jobs! It is your service department that makes me recommend Hewlett VW to friends and why I will purchase another VW from Hewlett when I am ready for a new car."

Pam M. Elgin, Texas
2008 Volkswagen Eos

"Very well run dealership!"

Catherine S, Georgetown, Texas
2012 Volkswagen Jetta

"Brett was AWSESOME~~~~ Very helpful over the phone prior to bringing my car in. Great when I dropped my car off and picked it up!"

Darla A, Elgin, Texas
2010 Volkswagen Passat

"Samantha Gomez is very good! She knows her stuff and was able to kept me up to date on what was needed and the pricing to fix other problem that were found. They did a great job washing my dirty car. Great Job!"

John C, Milano, Texas
2007 Volkswagen Jetta

"Ray was always on top of my needs and was always friendly and helpfull I know people are always fast to respond to negitive feedback but not always the same for positive feedback I have been very happy with my car and the sevice I have recieved from Ray.I would like to put a accommidation in his file for his next review Thank You Glenda L"

Glenda L, Leander, Texas
2008 Volkswagen Eos

"The Express Service and your waiting room is welcomed upgrade. Great Service ! I even notice the change in your dealership. For the first time, I was approached by a sales rep if i was interested in a new car in the right way. Great Job in improving your Dealership!"

Roy A., Leander, Texas
2005 Volkswagen Passat

"Great job. Professional in every manner."

Anthony S, Austin, Texas
2012 Volkswagen Beetle

"Van driver was great! Counter staff was supper as well.quot;

Jeff G, Round Rock, Texas
2012 Volkswagen CC

"I had a break light sensor issue problem on my 7 year old Jetta. The problem was identified in a few minutes by Jim, the shop foreman and was fixed. Instead of selling me a complete wire harness that would have cost a great deal, Jim, had some connector parts that were used by Magnum, the tech, to repair the problem to a like new condition. I was able to see the issue and Magnum showed me what he did to repair it. He was very efficient. They only charged me $12 for the part and less than an hour of time. Made me a very happy camper. They could have easily sold me a $100 plus wire harness, but were honest enough to do the repair effectively and efficiently. I have been going to Hewlett VW for 7 years now and feel very well taken care of. Samantha did her normal excellect job as the service writer as well. On top of all that, I received the senior discount, which many dealerships do not offer. Keep up the good work Hewlett VW and staff! Regards, Tony"

Tony D, Round Rock, Texas
2005 Volkswagen Jetta

"My husband and I loved the experience Debbie offered us. She was honest and friendly and really helped me get into the car that I wanted. Thanks!"

Kelli K., Austin, Texas
2012 Volkswagen Tiguan

"This dealership is fortunate to have Jon Blank in its employ. Jon clearly cares about people on a personal level. Jon is funny and charismatic, but even more, he is honest and helps you understand everything about the vehicle."

David W, Dallas, Texas
2012 Volkswagen Tiguan

"Felix Ponce was wonderful to work with. He was so much fun and very knowledgeable."

Marianne F, McDade, Texas
2012 Volkswagen Jetta

"I was told the work would take two hours; it took two hours. Exceptional!"

Fred J
2011 Volkswagen Jetta

"It's a great comfort to buy from a company with such exceptional service and kind employees. Thank You!"

Debra S, Lampasas, Texas
2012 Volkswagen Jetta

"This location is prompt in handling services as well as moving me to the person who would handle what I may need at the moment. Rick and his staff made this the first painless car experience I have ever had. They set the bar high. I wish the Killeen dealerships would have been as good as Hewlett. I will definitely come back in 3 years to lease another new car."

Dustin J, Florence, Texas
2012 Volkswagen Passat

"Brett and your staff and the courtesy drivers are excellent. Good people and good work.. That's why i have been your customer for 6 years now."

Alex T, Austin, Texas
2007 Volkswagen Rabbit

"Samantha Gomez is a valuable asset to Hewlett. Extremely well organized, knowledgeable and efficient she is the reason why my husband and I drive a considerable distance out of our way to this dealership. It is such a rarity to drop off a vehicle, have it serviced in the time specified and never have to wait longer than originally promised. this does not routinely happen with our other vehicles."

Jacklyn D., Austin, Texas
2010 Volkswagen GTI

"Robyn and the rest of the service department provided exceptional service as always! Thank You!"

Janice M, Marble Falls, Texas
2010 Volkswagen Jetta

"I'm very pleased with my purchase, and especially with the information provided about the future shipment of cars. I was not limited to the selection available only at the dealership at that time."

Melissa M. Austin, Texas
2012 Volkswagen Jetta

"Gabriel is a great and honest salesperson and I would recommend him to friends."

Gretchen M, Austin, Texas

"all the folks who work at hewlett vw are utterly sweet, easy to talk to, and they either give you a straight answer or they go find out what the answer is. hewlett vw is consistently the best service experience I have on my car!"

Tamara H., Granger, Texas

"Everyone we had contact with were just nicest people, extremely accomodating, and very effiecient. Thank you so much!"

Patrick H, Austin, Texas

"Everytime I come into the dealership for service Samantha is always very thorough, listens to my concerns, and addresses everything. Additionally, she goes out of her way to assist you in any way she can. She is a true asset to Hewlett Volkswagon. Please pass along my gratitude to her for a job done exceptionally well."

Tina O., Manor, Texas

"Jim was an excellent Salesman."

Leonides G, Edinberg, Texas

"You have some great people working there! :) Thank you!"

Anne W, Austin, Texas

"I was treated with utmost respect regardless of the nature of my purchase(a pre-owned EOS). I felt like I was buying a brand new car with all the bells and whistles! I received fair money for my trade in and was not pressured to buy, but am so glad I did. I hope to buy the new beetle covertible as soon as it's available!! I will buy my next car at Hewlett Georgetown."

Shelli A, Round Rock, Texas

"I continue to drive the 35 miles to Hewlett VW for service, even though Charles Maund is MUCH closer to my home, because of the people and the service. Keep up the good work :)"

Cynthia D, Austin, Texas

"We both love the Passat! I have "primary custody" of the car and am enjoying it so much. Driving it is a blast. Our experience at Hewlett was really exceptional. I feel so comfortable with Brandon and look forward to our continued relationship with Hewlett."

Linda R, Kyle, Texas

"There were some minor issues with the overall experience, but Brandon was able to overcome them all with speed, empathy, and proffesionalism. When he didnt know an answer, he did not hesitate to find out for us. Out of the times we have bought new cars, he ranks in the top 3 of all of them."

Renee H, Austin, Texas

"Your service staff is always professional and the work done on my car is rock solid. Those reasons are why I don't mind driving to your location from south Austin (Circle C Area). Thanks again for the experience!"

Jeffrey T, Circle C Austin, Texas

"When my VW and I left CA I was worried about finding somebody that took the same care of it I had become used to.. You guys have exceeded my expectations. Thanks for being there, I know that if my little TDI ever wears out I don't have to look for someplace to replace it...but don't hold your breath."

Ron H, Austin, Texas

"Samantha did a great job. I've found her, Robin, and the rest of the Hewlett VW staff to be very friendly, honest, and considerate. I would definitely recommend this dealership to others."

Jennifer H. Round Rock, Texas


"The Service Assistant, Samantha, was great. She knew what she was talking about, answered all my questions and made notes in my file for future visits. She called me the following work day to check on my repair and thats when we discussed the scratched window tint which she said would be fixed. All in all, a good experience!"

Ronnie M. Taylor, Texas


"As always, I had outstanding service at Hewlett. Matt Michal checked me in and started my work and Kelly finished the order. It is a pleasure to go to your place of business. Keep up the good work."

Gloria W. Round Rock, Texas


"Samantha did a great job of following up with me and letting me know when the tire was going to come in. She did a great job of making sure that when the tire was in I could come in at my own convenience. Considering the experiences I've had in the past with other agents she by far exceeds everything that I've expected from volkswagen. Thanks to her I'm a very happy customer."

Zwckxally O, Leander, Texas


"Every person we came in contact with was friendly, helpful and knowledgeable."

June B. Georgetown, Texas


"Greg Schrader was my Sale Agent and I couldn't ask for a better person to work with. Greg was very professional and personable and went way above and beyond to make the deal happen! Please give Greg a pat on the back! It was a great experience. Thank you Greg!"

Michael C, Temple, Texas


"I have been buying cars and trucks from the Hewlett dealerships for approx. 30 years. I have had very few issues with vehicles. I have never had an issue that was not dealt with in a professional, timely and courteous manner. I will continue to do business there in the future. Thank You,"

Sid A. Georgetown, Texas


"extremely happy with my salesman, Greg, will definitely buy another vw from him in future."

Benjamin G. Austin, Texas


I never felt PRESSURED
"I would recommend Mr. Halvorsen to my friends in a heart beat. He's not your pushy over baring sales man. His low key style makes it like working with a good friend or family member you trust when you're not sure of what you are doing. I never felt PRESSURED by him and that was a load of my mind while I was trying to figure things out. Thanks to all who worked with me and especially Mr. Halvorsen. Best Regards, H. P. "

Heidi P Austin, Texas


service is wonderful
"Hewlett Volkswagen service is wonderful. I came from another state and they treated me as if I bought my car from them. They are extremely courteous and professional. I love my VW and they make me appreciate it more." "

Kim P Austin, Texas


"recommended him to others"

Lauren S., Cedar Park, Texas


truly exceptional
"Having worked in the motor trade and run my own dealership. I would say that the delays hip was second to note. Greg and Brian where truly exceptional and are an asset to VW and everything it stands for."

Mike and Michelle S. Leander, Texas


very friendly and helpful
"Everyone I have dealt with in this dealership is very friendly and helpful. I have enjoyed my experience here from purchasing a vehicle to getting it serviced. I am very happy and would purchase another vehicle from this dealership."

Cecilia N. San Antonio, Texas


"Robin Branham is a very good service consultant. He is very helpful.

Please give him a raise and new business cards.

The shuttle people are also very good.


Hector L, Austin, Texas


"Samantha Gomez is my service advisor and is a pleasure to work with. She is always professional, courteous and helpful."

Michael G, Austin, Texas


"Im a 55 year old and this was my best car buying experience ever!"

Thomas R Nolanville, Texas


"Brandon was very professional and helpful in my new car purchase."

Debra B, Austin Texas


"Great team at Hewlett VW. Our sales person was very helpful, very knowledgeable. The finance person was very thorough and very helpful also. They both were very professional. They both deserve a pat on the back. Thanks again guys. Love the Jetta"

Majumder A, Round Rock Texas


"I would like to thank Pat McGarry, Ilia and Jonathan Blank for taking the time to explain and provide us with all our concern and their knowledge on their field. Don Hewlett you have a great crew to be proud of. Thanks guys"

Rahel G., Austin, Texas


"Tom Worsham was very personable and warm. He provided a very low stress environment and treated my husband and I respectfully. This dealership is always great to visit because of the no pressure sales tactics. We had gone to several different dealerships and honestly did not buy another brand of car because they were all so pushy. We visited this one in January and came back because of our good experiences."

Kendra J. Round Rock Texas


"Mike Dunigan did a fantastic job in making us feel welcome and the sales process enjoyable troughout. We have always been VW Passat fans and now we are a Hewlett VW fan as well. "

Gabe & Rebecca, C., Austin, TX


"This is our fourth Volkswagen from Hewlett. We drive around 45 miles, one way, to get to your dealership. If we were not completely satisfied with all personnel, we would not return. Everyone from salesmen, accountants, and service people are exceptional. Keep up the good work."

William W., Kyle Texas


"I was very pleased with my experience at Hewlett Volkswagon. I was extremely impressed with Brandon L., Jonathan B., Scott and Ilea. These gentlemen made buying my new Beetle a delight. I will return to buy a car here and have already recommended your dealership to my family and friends. I especially appreciated the full tank of gas when I picked up my Beetle!! This is old fashioned service at its best! Look for my review of Hewlett VW online at Thanks to you all and God bless!"

Sharon, J. Jarrell, Texas


"I thought Jim did a great job. He was able to understand what I was looking for quickly and worked hard to earn my business through follow-ups and working with finance (Ilia) to get a good answer on the financing. I had been to a dozen different dealerships in two days, but felt like Jim took the time to understand my situation and deliver a solution. Throughout the process, I never felt like I was being pushed or given a line. That was very important to me. I'd recommend Jim as a sales consultant to any of my friends. "

Andrew W, Pflugerville, Texas


"My wife and I are both 62 yrs. old...don't know how many more new vehicles we will buy in our lifetime, but can only hope that the experience in all areas matches our terrific experience that we had with Hewlett VW two weeks ago. Maybe, we will buy a second VW from you guys if the experience will be the same and pleasant. We have had miserable experiences with other dealers in the past in almost all areas. You guys are tops!

Thank you Hewlett, Johnathon, and Greg Schafer!!"

Candace and John H.
Llano, Texas


"Greg was wonderful. In sales they say that people buy from people. We found this to be completely true as we worked with Greg. We love our new car and we felt very comfortable with doing business with Greg. He made buying a car a fun and exciting experience. We were and are happy we gave our business to Hewlett Volkswagen."

Timothy B, Manor, Texas


"We purchased our previous used VW Jetta TDI from Hewlwett and we had such a good experience with them that we didn't think twice about going back to Hewlett to purchase our new vehicle, despite the fact that there are VW dealers located closer to us.

Our experience this time around was even better than the last! Mr. Mike Dunigan assisted us, and he was/is an exceptional salesperson. He really believed in the quality of the vehicle he was selling and that came through in our interactions with him. Mike also went above and beyond, delivering the vehicle to us ( a 2 hour drive!) since we were located in a town that was on his way to visit some friends. Once here, he took the time to show my wife the ins and outs of the car since she wasn't able to come to the dealer with me. We really appreciated his dedication to Hewlett and VW products."

Thomas O. Kerrville, Texas


"This was one of my best experiences ever getting a new car. It was such a pleasure to work with Rick Roberts. The speed of the whole process was outstanding. Price negotiations seemed fair. Nancy at the front desk was helpful and a delight to talk to. The paperwork after the sale was done fast and with no pressure to purchase additional services."

Victor S, Round Rock Texas


"Greg Schroeder is an exceptional salesman. He went above and beyond not only because he knows the product inside out but because it went the extra mile by setting up the phone feature for me, explained how this vehicle is safer then the truck I was driving and why, extra features that pertain to me and my lifestyle - such as the cooler features which I'm using to keep items cool. He made the entire process fun and stress free. He's a winner. Employees like him keep people returning."

Sharon, D. Lexington, Texas


"This was a car buying experience like no other! I am used to fighting car sales reps with dollar signs in their eyes who smile at you while calculating their commission and the only good part is driving away! Hewlett is a whole other world, a class of its own. Calm, inviting, knowledgeable are words that come to mind reflecting upon my experience. And the after sales care is just as good. Definitely worth the 200 mile drive."

Katrina A., Sinton, Texas


"I had an exceptional experience working with the Hewlett VW Dealership. They gave me a fair price, and treated me with honesty and respect. It was a pleasure to see that not all dealerships employ strong arm tactics and trickery to get a car out the door. I have already, and will continue, to recommend the team at Hewlett to my friends and colleagues."

Adam V. , Austin, Texas


"Our salesperson, Mike Dunigan, was very kind and considerate in every way. Our experience in finding the car we wanted was a good one. We weren't rushed; time was taken to help us through the process."

Lonnie C. Austin, Texas


"I am truly impressed with Hewlett's. The entire experience was a most pleasant one. The intent the day we went by was only to look at a Tiguan, however, after seeing the car and having all the features explained to us by Gabriel we were ready to purchase! Everyone at the dealership was responsive, courteous, and professional to our every question/need. The atmosphere was pleasant and very "upscale" and not in a bad way! We were treated as everyone hopes to be treated when spending money on a large purchase. We will be recommending Hewlett's and Gabriel to everyone we know!!"

Pamela P. Georgetown, TX


"My wife and I very much enjoyed working with Felix at Hewlett. The facility was great, car selection spot on for what we wanted, and very patient with us. We never once had any feeling of pressure, had a great test drive to really see what the VW Passat can do on the road, and Felix explained every bit of the car from safety, handling, to the high-tech gadgets! He really did a fantastic job. If it weren't for Felix we may have been still shopping around, or just looking for the best price. Instead, we chose to work with him because he made us feel the most comfortable and he was great to work with. Truly a very personable guy! We will be using Felix down the road for any other vehicles we shall need. Thanks again!:

Matt E. Round Rock, TX


"I was very impressed with our salesman Tom Worsham. He answered all our questions and the transaction was very smooth. I will buy again from Tom Worsham and the Hewlett team. I am so very happy we stopped by to see what was on the lot. Hewlett had more TDI's than I have ever seen, therefore giving me the option of driving the prefect VW home. Thank you Tom and Hewlett....I will be back..."

Cindy B. Burnet, Texas


"Tom was amazing. He made my first experience buying a car truly exceptional. I am so incredibly happy with my VW Golf and am truly satisfied with Hewlett VW."

Allison H. Austin, TX


"Very appreciative of the persistence of the sales associate. Also the sales manager was exceptionally straightforward and easy to work with. My first new car buying experience and It went very smoothly. Love the new Vdub!"

Katharina H, Austin, TX


"I am a first time dealership buyer. Honestly the idea of a dealership always made me cringe at the thought of pesky sales people who tried to oversell you with manipulation. When I came into the volkswagen dealership I was only coming in with the intention to do some last bit of research before I continued on my way to buy a Suzuki I had on hold at another dealership. Then I met Debbie Amsen, who at first was just a seemingly nice woman. However, Debbie intrigued me with her caring personality and the time she took to explain to me all the possibilities that I had with purchasing a new or old car with Volkswagen. When Debbie took us for a test drive it was like driving with Ellen DeGeneres in the passenger seat. Her kid-like friendly humor was contagious and the most pleasant experience I have had with any type of sales person. Most people can't say their favorite shopping experience was a car due to the exhaustingly long processes. However, with Debbie's guidance through it all I walked out the happiest person in the world! Ms. Amsen is an asset to this dealership and I just wan to thank her for all the help. Thank you also to the manager in charge of appraisals and the person who assisted me with the thorough paperwork. It is an overall great team and I had a wonderful experience."

Paula O, Austin, TX


"Debbie Amsen did an excellent in working with me over several weeks to find the car I wanted. Even though we are twice further from Hewlett than dealers in San Antonio, we feel that we will continue to get the same excellent service as we had during the purchase experience and that we can trust the information you give us about our Sportswagen."

Betty C, Canyon Lake, Texas


"What a great group of people that are the most professional I have ever dealt with at a dealership. From the salesperson to the management, all aspects of the experience were pleasant and unlike any dealer I have visited. You have a one of a kind dealership and you can expect to see me and my business in the future."

James W, Leander, Texas


"This is the third car that Pat has sold to us. The other two were at a different dealer. When we found out that he was working at the VW dealer we wanted to work with him. We have been very pleased with his friendly and professional work ethic."

James M, Austin, Texas


"It has been more than 10 yrs since I purchased a vehicle. I was impressed with Mr. McGarry. He was patient and willing to work with all my demands and provide the best of service."

Lisa B
New Volkswagen Jetta Owner Waco, TX


"The *best* experience I've had thus far!!! Besides all of my negative equity in my trade in :( Seriously though-awesome dealership, awesome people. Completely customer oriented!!!"

Erika and Bill M, Lago Vista
New Hewlett Volkswagen GTI Owners


"Russell had Debbie Amsen contact us about the trade and leasing the new car.Debbie went out of her way to make sure we had all the information we needed before we drove to the dealership including calling us on her day off.Thank you Russell for the intro to Debbie she continues to hold the flag high for Hewlett VW. This is our second car from Hewlett and most likley not our last. Everyone we have delt with at Hewlett has been great to us."

Carma and Rodney H, Waco, TX


"Great experience. Our salesman, Ken Shipp, is knowledgeable and courteous. He responded quickly to my online inquiry and worked with me on choosing a Jetta Sportwagen. I would recommend Ken and Hewlett and when the time comes, I'll be back for another VW. "

Jason L Austin Texas


"Our experience with the salesperson brandon lakey was the best sales experience we've had when purchasing a vehicle. His knowledge, explanations, and overall attitude were exceptional."

Charles E, Georgetown, Texas


"Dear Mr. Chauvin,

I am writing to tell you about our great experience at your dealership last month. We live in Alaska, but were visiting our family in Austin for the holidays. As a Christmas surprise for my husband, we programmed Hewlett VW into his GPS and arrived at your place to look at and test drive GTIs.

Despite the likelihood that we would buy our car in Alaska (although AK prices are significantly higher due to transportation costs, so this is not definite), your salesperson, Debbie Amsen, was exceptionally cordial and helpful. She cheerfully demonstrated the hardtop retraction/deployment of today’s version of the Cabrio (which is the car my accompanying sister now owns) in the showroom, she quickly found us versions of the models we are considering to test drive, recommended a perfect route and comfortably avoided any high pressure sales strategies, while answering all of our questions in a knowledgeable and enthusiastic manner.

We were able to make a decision about which vehicle we want, we have adequate information about colors and options, and we found the entire excursion to be fun and informative—one of the major highlights of our whole visit. (We were also drawn to the Cayman in the showroom!)

We left the dealership marveling at the surprising and amazingly positive experience we had just had at a car dealership. When we left several days later to return home to Alaska, our family in Austin was still talking about what a great interaction we’d had. I can guarantee that they or any of their friends who are considering automotive purchases will be returning to Hewlett and asking for Debbie!

I currently drive a Lexus, and I’m used to excellent customer service, but the treatment we received in Debbie’s hands rivaled the best experiences we’ve had on the best days at a Lexus dealership. You should be proud of your team and the service they provide!"

Most sincerely,

L. Lou, MD, Anchorage, Alaska


"My salesman, Rick Roberts, is by far the most pleasant person to purchase a vehicle from and I truly appreciate his help and his patience. If an extended scale beyond 1-10 was offered, this man would honestly rate high beyond a 10. His kindness and willingness to help and work with me has ensured my continuing loyalty to your dealership."

Whitney S. Chandler, Texas


"This was a really great first impression. I've never been a go-to-the-dealership type of guy, but wanted to make sure this car gets taken care of by people who really know GTIs. (I really love this car.) I was a little nervous at first about VWs in general and VW dealerships, but between the reviews I've read on Yelp and my excellent first-hand experience, so far I'd say you guys should be teaching the rest how things should be done.

Samantha was really friendly and explained everything very well. She returned my calls promptly, which was great. I really appreciated the loaner car since I live in central Austin but work in Round Rock. My car had to be out for several days while you got parts (the only hiccup to this experience) and this could have been a complete nightmare for me and my family if it weren't for the loaner that was provided with no hassle. You made driving up there absolutely worth it. Plus, now that I've driven a Golf, I can actually recommend it to people and I'd definitely recommend they come see Hewlett about one.

So yeah, again, I'm nearly stunned by how well this went. I'm a fan.


Josh C., Austin TX


"Your salesman Brandon Lackey was one of the best salespeople I've dealt with at an auto dealership. He was very knowledgeable about the cars we were interested in and answered all of our questions. I haven't had a better experience at a car dealership and I've purchased several cars over many years. This is our first VW and I'm very impressed with your product and people."

James D, Austin Texas


"Loved my experience of buying my new CC at Hewlett VW! My name is Shelina Merchant and I am a customer of Hewlett Volkswagen in Georgetown, Texas. My sales person is a gentlemen, who I have the utmost respect is GABRIEL FUENZA. When I moved to the Austin area, I immediately needed to purchase a vehicle. Gabriel assisted me and made me feel at home in a city where I did not have friends, yet. I bought a Volkswagen CC from him! I am proud to say that with his sincerity, hard work, efficiency, and caring, Gabriel became my first friend and Hewlett helped make Austin feel like home! Gabriel will periodically call to make sure I am happy with my car and when I had damage to my tire, I called him and he quickly took great care of me. I also had a problem with my battery, which he quickly took care of! Hewlett should be honored to have such a great sales person! Thank you Gabriel and thank you Hewlett for all of the wonderful experiences! I look forward to my next purchase from you!"

Shelina Merchant, Austin Texas


"This is the best experience I have ever had when purchasing my car. Tom, my salesperson, was professional and easy to work with. Excellent in every way."

T.N., Austin Texas


“Mike Dunigan is one of the best car sales reps. I have had the pleasure to deal with. We have purchases well over 16 different cars, trucks and Mike truly stands out as exceptional."

Thank You
Gene B
Buchanan Dam, Texas


"Brandon Lakey was very professional, extremely knowledgeable about the Jetta and we really enjoyed working with him."

Jason S. Cedar Park Texas


"I've bought my first certified pre owned VW here and was happy to retunr to buy my first new vehicle. I went to different VW dealerships in the area and this one is definitely best - in terms of all the factors mentioned/ asked for in here."

A. Sanders, Round Rock, Texas


"I had never considered a VW before recently. After visiting the website and being impressed by safety ratings, the visual appeal of the 2012 Jetta and offers such as the Sign and Drive event and Carefree Maintenance programs, I made the trip to Hewlett VW with my husband. I am a hard sell, and hard to impress but I ended up buying a new car that day. The level of service provided by Rick Roberts exceeded my expectations and I felt very comfortable during the entire buying experience. Not only did he go out of his way to provide excellent service the day I purchased my vehicle, he has also followed up with me on several occasions to ensure that I am still happy. Thanks Rick!!"

Heather F. Austin, Texas


"this was my first experience with purchasing a new vehicle. From the moment we arrived on the lot, we were greeting by Joseph at the front door and he escorted us in. He explained that it was actually his first day, but he would find someone to help us right away. As a first impression at this dealership, it was highly favorable because Joseph immediately put us at ease and we enjoyed talking to him.

He brought us to Ken Shipp in sales, who started asking us what kind of features we were looking for. When I told him what vehicle I wanted to look at, he actually found a couple different models to test drive. When I explained that I was undecided on a couple of them and couldn't make up my mind, he encouraged me to test drive them both and see what I though.

As we were walking back after the test drive, I actually found a Jetta SE that my wife I both loved. He explained that it was a vehicle that was recently placed into the loaner fleet, but he was pretty sure that wouldn't be a problem. After discussing price and options, we waitied to meet with Ilia in Finance.

Ilian explained everything in detail and answered numerous questions that we had. He made sure we were comfortable with everything and went over the contract in detail. After waiting for the vehicle to be prepped, Ken went over all the features of the vehicle and asked if we had any questions.

I have always heard horrifying stories of car dealership experiences, but my experience with Hewlett Volkswagen has definately changed the way I think. As a manager in the service department of a luxury car dealership, I am thoroughly impressed with the honesty and courtesy of the people we interacted with that day. Ilia, Ken and Joseph are all to be commended."

Patrick T, Round Rock Texas


"I especially appreciate the financing VW gave me, and the outstanding, competent assistance Pat and Ilia provided to me before and during my purchase. I visited many dealers and finally completed my first car purchase at Hewlett Volkswagen due to the quality of VW autos and the exceptional quality of Hewlett sales and finance people. Thank you!"

Annette F, Cedar Park, TX


"Brandon did a great job understanding my needs with what I wanted in a car and financially. He was very patient when I needed time to come up the money to put down on the car. He was never pushy or spoke down to me. He described the options on the cars in terms I could understand. He was very helpfully in helping me decide wether to go with a gas or diesel engine. Overall a great experience. I have already told many people about my experience and how wonderfull your staff is along with how great the cars are. Even trying to get my sister to buy a jetta tie from Hewlett. Thank you for making car buying so easy and affordable."

Amber P. Austin, Texas


“I would like to thank Ken for being such an excellant sakesman. He was not pushy and he was very informative. He answered every question and if he wasn't sure he found out right away. I felt I was treated with respect and that he truly cared that I find the car that I really wanted. He was careful to listen to my questions and very helpful thru this whole sale. Thank you.”

Marcella H. Copperas Cove, Texas


"Ken was awesome!! We had a bad experience with another dealership in San Antonio and drove to Austin specifically to buy a Sportswagon. Ken was so helpful and knowledgable! I would recommend him to anyone! I will go back to him for any future needs. He made us feel so comfortable and very happy about our purchase! Thanks Ken!!! :)"

Jada B, San Antonio,Texas


“Brandon did a wonderful job. He really made the car buying experience easy and exciting. This was my first new vehicle and first Volkswagen and I feel confident that it will not be my last. Thank you so much Brandon for all your help!”

Erica H.
Houston, Texas


"I purchased a Tiguan from Gabriel a few years ago and it was a great experience. I was in an accident and my Tiguan was totaled. I loved the car and Gabriel offered another great purchasing experience to get me back into an even better Tiguan. I look forward to doing business with him again in the future (hopefully under non-accident related circumstances, however!)"

George S, Austin, Texas


“Our sales person was Mark Broderick, I really say enough about him. If he is exemptry of your sales personal you are very blessed. We have friends that are looking to purchase and I gave Mr. Brodericks card to them. We have never had a better experience than we did with you, and it was greatly appreciated.”

Chris C. Leander Texas


"I first visited the Charles Maund location only to be disappointed. I drove over 20 miles to Hewlett VW and not only was I treated better, I was given a better price. I was very impressed with my salesman Gabriel. He treated me like a person instead of a sale. Gabriel was honest with me and very considerate of my time. He was very polite and took the time to answer all of my questions. I know when its time to buy again I will definitely be coming back to see Gabriel."

Sabina S. Austin, Texas


"Brett is the best,he is the most honest service person i have ever delt with when it comes to VW.Your service department is the best I have ever delt with I had horrible experiences at Ancira in Sa and at another in San Antonio.Thank you.I will be back"

Scott C. Round Rock


"Hello Mr. Roberts,

This is Robert's wife, I do most of his email replys and internet duties. But I did want to thank you for handling everything so well. I had actually spoken with Robert about that and told him that the process seemed very quick. I remember going on to a Dealership with my father and it always seemed to take a long time. I was expected to be there longer than what we actually were.

And I also want to mention how curdious and kind everyone was there at the dealership. . I would defenately recommend this you guys to family and friends! We could not believe the deal that we have now sitting in out garage! And yes he is beyond happy and satisfied with his new nitro. To him it is just as good as winning a million bucks! He stared more at the vehicle than at our new born when he was first born. Just giving you an idea of how happy he is. Thank you once again Mr. Roberts, glad to do business with you, and we shall keep in touch."

Mr. C and Ms M Round Rock TX


"We are completely sold on Hewlett VW. and the staff there, especially, Gabe. He's always very pleasant yet professional...we're beginning to think of him as extended family. Our needs have always been met when we visit the dealership. Thank you for your concern for the needs of your customers, whether it be buying the car or bringing it in for service...and the wait...always within reasonable time frame. It's great to have a dealership we can trust."

Robert H Leander, Texas


"Pat McGarry was wonderful to work with and he made me feel very comfortable. I love that he made me not only feel like his only customer all day, but he also made me feel as though I was making the best decision on my vehicle purchase. I appreciate all his time and effort and look forward to my next purchase at Hewlett VW, but also telling friends and family about my exceptional experience with Hewlett VW."


“Ken Shipp is the sole reason I bought a VW. His follow through as a sales person was right on point. He was always prompt in answer any and all questions I had and consistently provided honest information. I did not feel as if he was "selling" me. He simply provided phenomenal service and guidance in the purchase of my first car. I feel that I can continue to approach Ken with any issue I might have and always know he will get back to me in less than an hour. If there were more Ken Shipps out in the world, you would have happier customers over all. He knows exactly what he is doing and is very helpful and friendly.”

Karen C
Centennial, Colorado


"Pat McGarry was wonderful to work with and he made me feel very comfortable. I love that he made me not only feel like his only customer all day, but he also made me feel as though I was making the best decision on my vehicle purchase. I appreciate all his time and effort and look forward to my next purchase at Hewlett VW, but also telling friends and family about my exceptional experience with Hewlett VW."

Beau E. Georgetown, Texas


“I am extremely happy with the salesmanship I received from Pat McGarry at Hwelett. This is the SECOND vehicle I have purchased from Pat.

I have also referred another person to Pat McGarry for the potential purchase of a new Routan! They are an awesome couple with a wonderful new family. I have no doubt they will be well taken care of if they decide to try one out with Pat.

Looking forward to my next new purchase in a few years.

I also really enjoyed my experience with Ilia in Pauloo in Finance - I worked with him on both of my purchases. He's a great guy and was always very quick to cover questions on the phone prior to my purchase. “

Dennis S, Austin TX


"Samantha came through again. When I brought my car in for a recall, I just wanted to wait for it, rather than use your van service, since the time would be less than 2 hours. About 30 minutes into my wait, I discovered that I had forgotten to handle a bi-weekly volunteer committment that morning. When I mentioned that to Samatha, she immediately (and I mean immediately) had a key in my hands of a VW Golf loaner. She saved the day for me and I was able complete my volunteer assignment in an hour or so, make it to a lunch appointment and then came back to a completed car that was sparkling clean! Samantha is the best. The main reason I come to your dealership. In fact at lunch I commented to my associate as to the great service Samantha provided!!"

Tony D Round Rock, Texas


I am a "Senior buyer" and was pleased with Pat McGarry our salesman. I believe he was absolutely perfect. I buy new cars every two to three years. So I am well aware what kind of deal I want and what kind of deal is a win-win. Pat did a great win-win for us. I stopped by and thank the Sales manager for their great support.

I normally have to spend significant time battering to get an offer that I am satisfied with. My sales person took the time to listen carefully so when they made the offer we were already up to bat instead of being on another field or out of town.

Felt completely comfortable, No deception as was shown by another dealer. No pressure, relaxed, listened told of the choices he had in stock that met our requirements

No hassle, they made an offer we countered they met offer we countered as second time they met our second offer. We were driving our new car in less then 2 hours from my initial call. They were very sharp, quick, non insulting or badgering. Very professional. It was smooth no pressure. Usually quick response by Finance

Actually the salesman had the car prepared while we were doing paperwork and was almost ready when we walked out of finance. Full tank of gas thanks. He offered us free water.

After having a bad experience at another dealer I called the young sales man that had waited on us and suggested he get a job at an honest dealer Hewlett.

I don't think it would be possible to describe the honesty and integrity of my sales person and the other staff that helped sell the car. I never felt or sensed any type of hype or distrust. We spoke, Hewlett responded.

Myoung M. Austin Texas


"Rick Roberts showed true knowledge of the vehicles and his attention to personal service is the best I've ever seen. I have already recommended him and Hewlett Volkswagen to several others that are in the market for a new vehicle. I will conduct business with them again.“

Chris J. Victoria, Texas


"On the late afternoon of Saturday, June 18, my VW Passat broke down leaving me stranded on the side of South Mopac in Austin, Texas. I had had trouble off and on during the previous days with the car not starting or dying at stop signs. But since the service department was booked until Monday, I continued to drive it to work. That afternoon after work, I attempted to go just a little out of my way to stop at the Domain shopping center. The car died just before the exit. Unable to restart the Passat this time, I was debating on the best course of action. I have AAA but they won't pick up a car if the driver isn't there with it and it was 106 degrees in Austin that day about 4pm. I wasn't terribly surprised to see someone stop on the frontage road below and walk up to my car to offer help. It was Austin after all. However, I was very much surprised to see that the gentleman was the Service Manager for the VW dealership in Georgetown where I purchased my car and regularly took it for repairs. Tom Fornshell was still wearing his nametag. He had worked all day and was returning home when he saw that I needed roadside assistance. Mr. Fornshell asked for details of the problem and called his mechanics to determine if a roadside repair was possible. They decided that it was probably one of three issues, none of which could be done there. So, we called AAA to arrange towing to Hewlett VW in Georgetown. Since it was an extremely hot day, Mr. Fornshell invited me to sit with him in his car with AC while we waited for AAA, probably 45 minutes. Once AAA picked up my car, he then drove me all the way back to the dealership himself where he gave me a drink, checked the condition of my car after the tow, and arranged for a loaner car. He also directed me home via an alternate route since I35 was closed due to a fatal accident. I cannot even begin to express my fullest thanks to Mr. Fornell for this."

Carol B Round Rock TX


“Gabriel did a wonderful job - I had not decided on the Volkswagon when I went into the dealership that day - I was considering several other vehicles similar in size to the Tiguan. Gabriel was persistent without being pushy or making us feel uncomfortable. He provided LOTS of information about the vehicle and gave us a great demonstration of it's capabilities in the test drive. His persistence in providing me with the information, along with the quality and overall value of the Tiguan are what converted me from a shopper into a buyer.

During the paperwork phase of the process, Ilia was also exceptional. He answered all of my questions, and took the time to investigate numerous options in order to find the right one for us. I've been in situations where the "finance person" has made up their mind what is best for me, and will dismiss any alternatives as "not right for you". Ilia did NOT do this to us - he was very patient and informative, and provided us with all the information we needed.

I've purchased many vehicles, and this is the best experience I've ever had. Many, many thanks to Gabriel and Ilia for turning my Saturday afternoon curiosity into a fabulous new car! I will recommend them to everyone I can :)"

Steve S, Pflugerville


“We were truly impressed with Tom's professionalism and courtesy. He really made the buying experience comfortable and painless. I've purchased several cars in my life, and my experience with Tom at Hewlett was the best when purchasing a used car. Thanks!"

Anthony E., Cibolo, Texas


”I will preface this review by saying two things: 1. I have been through the vehicle purchasing process 4 times now in the last 12 years. 2. A month prior to my purchase at Hewlett VW, I had a traumatizing experience with a Toyota Dealership in Arlington. (ok, ok..."traumatizing" may be an excessive term, but if you only knew my story, I promise you would agree.)

With those two things being said, I have to admit I was apprehensive to walk through another set of dealership doors. After reading customer reviews of Hewlett VW, I decided I would take a chance. I am glad I did. My salesperson, Ken Shipp, was by far the best car salesperson I have ever encountered. He was respectful, patient, and kind. He took the time to answer every single question I had, and to say I had "a lot of questions" would be an understatement. He was also more than willing to show me every car/option I asked to see. He even took the time to demonstrate all of the options, ie: navigation, bluetooth, intellikey, etc. My favorite part about dealing with Ken, and all of the others I encountered at Hewlett, was that I never once felt an ounce of pressure. If they offered me something and I said I did not want it--that was it. No pressure, and they never made me feel guilty about saying, "No". Better guilty feeling for saying, "YES" to my 2011 Jetta--for once, I purchased a vehicle with no pressure.

I must also give kudos to Scott Morgan, Sales Manager; and Mark Eggleston, Finance Manager. Both made me feel like I was a valued customer--not like they were doing me some sort of favor (like all other dealership sales managers/finance managers I have encountered). Guess the apple doesn't fall far from the tree.

If you are looking for a pleasant buying experience, Hewlett VW is the way to go. Ask for Ken--he won't disappoint. You may even be asking him for a hug instead of a handshake at the end of your transaction, like I did. :)

Many thanks again to all who took part in making my experience top notch. You guys rock!”

Jacqueline B, Austin TX


"“I drove an hour to bring my car to Hewlett Volkswagen and it was totally worth it. There is an Automax Volkswagen in the town that I live in and I will never ever go to that dealership again if I can help it. Everytime I got my car back it had dirty-oily hand prints and nicks and scratches that were not on my car when I dropped it off. This is my second CC (love my car!!!) and the third and by far the best Volkswagen dealership the I have been to for service. I am unfortunately moving out of the area for a year, but upon my return I will continue to bring my car to Hewlett Vokswagen and will more than likely purchase my third CC from Hewlett. Thank you guys for the best service experience ever!!!”

Chante H, Killeen, Texas


"I had a wonderful experience and would highly recommend Hewlett to anyone. Mark Broderick was great to work with and was very helpful in getting the right car for me. Ilia Pauloo was great as well when it came to the paperwork and explaining everything I needed to know for my first car leasing experience. Thank you!!!"

Julie W Round Rock, TX


"Kudos to Rick Roberts at Hewlett VW of Georgetown, Tx! This is my first VW vehicle and I must say the internet sales experience was very smooth with spot on pricing. Detailed options were all spelled out. My experience with Rick's follow up for face to face meetings and finalizing the sale was very professional. Rick knows the models very well and proudly represented the brand. Looking forward to enjoying my new CC model."

Steve F – Round Rock


"Samantha Gomez is our service advisor and she is top notch. in fact I wish that we could bring all our vehicles to her as she listens well, gets it right the first time and there is never a need for a Texas " two step " ( and I don't mean the dance ! ). We have to drive a significantly longer distance to have service completed at Hewlett but their service team, and Mrs. Gomez make it well worth the drive."

Jackie Drewry


"Purchased a 2011 VW Golf from Hewlett VW in Georgetown....and they rock!!! I'm 42 and have purchased a number of cars in my life, but have never received the level of professionalism as I did at Hewlett. My sales person, Pat McGarry, was so professional I thought he might have been the owner. Did not come across as the stereotypical car all. Straight shooter and gave me a great deal on the car and my trade-in. The salesmanager, Brian Ward, recieves a five star as well as worked to get me into the car I wanted. If you dislike buying cars and would desire I more enjoyable car buying experience go to Hewlett and ask for Pat McGarry and Brian will not be disappointed."

Thanks Hewlett!!

Patrick F.


“Hewlett Volkswagen provides exceptional, professional level service at every possible level - from the friendly and sincere greeting upon entering the facility to the selection of VW models available, the test drive experience, the paperwork process and the timely delivery of my vehicle. The sales consultants, finance manager, sales manager and service consultants demonstrated a passion for their products and services which was infectious and provided me with the greatest confidence in my VW vehicle and the Hewlett organization's willingness and ability to always be there whenever I may need them. This was an extremely satisfying and enjoyable purchase experience....the way car buying should be, as executed by a knowledgeable, courteous and customer friendly dealership of the highest integrity who truly valued my business. They made me feel like I am family!! “

Al B. Round Rock, TX


“Rick Robers was my internet sales rep and was very professional and friendly. I was deployed with the USAF and made all arrangements via internet. The car and all paperwork was ready upon my return from overseas and I was in and out of the dealership without any waiting time. The buying experience was exceptional. I contacted several other VW dealers via internet while deployed and none were willing to put forth the effort it took to make this go so smoothly."

Scott M, Abilene, TX


“I had a wonderful sales person, Rick Roberts. I very much enjoyed purchasing my new car and I didn't think I'd ever say that. Usually car buying is rigorous and time consuming. This time was different. Was all because the sales and financing staff was so awesome! Big big big thanks to Rick and Ilia for everything!“

Erin C. Round Rock, TX


“We are repeat customers of Russell Blackstone because of his professionalism, extensive knowledge about the cars he sells and his geniune concern and understanding of our family and our needs. We have never been unhappy with the purchase of a vehicle or the buying process when working with Russell. I personally have never liked buying a vehicle or dealing with car salesmen until I met Russell. I doubt I will every buy anything but a VW now and will always come back to Russell for my car purchases. We are very proud to tell our friends and family about Russell and the great experiences we have had with him. We are honored to call him "our" VW guy.“

Tammy G, Austin, TX


“The Sales Manager Ilia Pauloo and our Sales Representative Rick Roberts made the car buying process the easiest I have ever had. Their complete honesty when dealing with my wife and I was truely remarkable.

Joseph N San Antonio, Texas


“Hey Rick, Thank you so much for your email. I couldn't be happier with my purchase and the way you treated me during the process of purchasing the car. You were so very respectful and professional. I was very much at ease during the process and I am very happy to have purchased this car from you. I look forward to visiting you in the future for my next purchase."

Ron, Austin, TX


“Our sales person, Rick, was extremely knowledgeable and helpful during the process. He was always very eager to answer any questions we might have about the car without being pushy or high pressure. I would definitely recommend this dealership to others looking to purchase a VW.”

Sherilyn K , Elgin, TX


“I appreciate your honesty about work that needs done and price has been very competitive. Shuttle service is awsome and very quick! I truly appreciate getting my car back cleaner than when I left it off! Thanks so much! “

Dale Y. Round Rock, TX


“Russell Blackstone was extremely helpful and always professional. I would highly recommend working with this dealership. Everyone that I encountered while at the dealership was friendly and ready to assist.”

Sarah W, Austin TX


“You have a true professional in Mr. Rick Roberts. He treated both me and my wife with courtesy and above all, honesty. This is my ninth VW or Audi and I woldn't hesitate to call on him again.”

Alan E, Austin, TX


“Buying a car is never fun. Ok, for me, in a sick, twisted way it is kind of fun. But it's also scary trying to figure out what you can afford, and trying to get the most car for that value. We had a great experience at Volkswagen. They have great cars. Really, the salespeople don't need to sell the vehicle, test driving one told me that I had to have a VW. They drive different than other cars. They drive... classy. I ended up with a 2011 Tiguan. I love it. I haven't seen any other Tiguans since I purchased it, and it makes me feel special and like I got the inside scoop everyone else missed out on! From the Turbo Engine, to the way it hugs the road, I wouldn't trade my Tiguan for any other vehicle of comperable size or price. I love it. And working with the salespeople at Hewlett VW was not nearly as stressful as it was at the last dealership. They weren't crying, or begging, they simply countered our offers, we countered back, we went back and forth all very professional and businesslike, until all parties were satisfied with the end result. They didn't try to force us into a vehicle we couldn't afford. I really appreciated that. No one wants to get excited, or over-excited, and exceed their budget. Cause you pay for that for years to come. ”

Caitlin H
Round Rock Texas


“Rick, Thank you so much for your considerate E-mail. I am delighted to say that I have nothing but the highest praise for you and all of the staff at Hewlett. This was the first vehicle I have purchased entirely on my own, and I have to say, it was mostly stress and worry free. I explained my priorities and budget, and I can honestly say that you found as near a perfect match as I could have ever expected.

Again, thank you so much for your help and excellent service, and please pass along my thanks to your co-workers. I've been driving my new car all morning, and I am only falling more in love with it. As soon as this survey arrives I will pass along my praise and excellent experience to VW. I have already been gushing to friends and family about how pleased I was with the entire process, so hopefully I can refer some customers to you in the coming year.

Best Regards,
Nathan P. Austin, Texas”


"I purchased a 2011 Tiguan in mid December. Alex Blair was the salesman. It was the first time I ever bought a Volkswagen. Alex was professional during the entire process. I trusted him during the negotiations. I believed him to be honest and ethical. He helped make the entire experience as positive as it can be. Buying a new vehicle is always stressful. Let's face it...the buyer is at a disadvantage. A lot of money changes hands. But, I wasn't pressured into making a decision during my first visit. And I believe that Alex was genuine the entire time.

He also followed up with emails and phone calls.

I am loyal when it comes to vehicle purchases. I've bought three Honda's over the years, and have two right now. If the Tiguan turns out to be a reliable vehicle, that holds its value, then I'll purchase another Volkswagen in the future."

Frank V
Round Rock, Texas


“Alex Blair was an excellent sales consultant. We love buying at Don Hewlett and have for years because of the excellent service we receive everytime for whatever reason we are there. We always recommend our friends to shop at Don Hewlett. I love to tell the story that we use to take the kids with us to buy a car or truck and this time our daughter and her husband bought their own car their. So she has grown up and will now buy her cars at Don Hewlett. I can not say enough nice things about this dealership !!!”

Julie D
Pflugerville, Texas


"I was at first hesitant about buying a car from a dealer 150 miles from home but Russell and Ilia it very easy and pleasant. They went to extra effort to get me exactly what I wanted and accomodated my schedule and location. Russell's introduction to the car was exceptional, guiding me through some of the more complex features so I was fully functional on departure.“

DH, Ft. Worth, Texas


Gabriel Frunza was great! He is very knowledgable and friendly. How many times have you laughed while buying a car? I did not feel pressured or uneasy about the transaction. All the information was presented in a straight-forward easy to understand manner and I would recommend Gabriel to anyone looking for a great buying experience at Don Hewlett VW. Thanks again! I am in love with my Passat!

Jennifer H
Austin, TX


Loved my experience of buying my new CC at Hewlett VW! I was very new in Austin when I went to Hewlett VW, almost a year ago, to look at my options to trade in my Passat for a CC. Gabriel, my sales consultant was and has been since then an excellent resource! He was well informd about the car and worked with me to get the financial plan that suited my needs best! I recently went back or my free 10000 miles service and was given the best service!

C Shel
Austin, TX


“Charles Maund VW is 3 miles from my home, and we test drove a vehicle there. The vehicle was excellent, but the customer service there was terrible. The next day we drove an additional 20+ miles to Hewlett VW where we learned a lot more about the vehicle and developed an excellent working relationship with Gabriel who found the perfect vehicle for us and very conscientiously followed up by phone and email, answering our questions in the weeks following our sale. This is our fourth VW purchase in a row, and we couldn't be happier with Hewlett VW and the VW brand!”

Gary S Austin, TX


Joe was amazing. I went in thinking I knew what i wanted. As a seasoned Sales Executive I thought I had it all figured out.

Joe helped me take a step back and get the car that I needed and wanted, not just "something." He not only explained the PRO's of each car but some drawbacks as well. He also was not hell bent on putting me in an expensive car or an '11. We looked used first. Joe really has your best interest in mind -- even if that means having to walk away.

Financing was EXTREMELY helpful and accommodating. I was all set when I went to take delivery, however the in-house APR's beat everybody (I used Lending Tree, so I got a BIG sampling) by 2 points!! Huge!! Thanks to their in house financing guy (sorry I dont remember your name :-)

The post sale follow ups were and are still very thoughtful and caring. This is my first VW and will buy from Hewlett and Joe again!

Thank you Mr. Hewlett for having such an honest employee base and staying competitive. Keep up the GREAT work. I will be sending my family and friends by for their needs as well.

Purchased: 2011 Jetta SEL
Age: 34/Male
Profession: Sales


"I love my Tiguan, my sales rep Tom Worsham was very professional and pleasant to deal with, he presented the car to me and after test driving, it was my car of choice. Will definitely do business with Hewlett dealership and Tom Worsham again. Thanks for everything."

Robby P.,
Buchanan Dam, TX


Kevin Ranft was an excellent sales agent. This is the first time I bought a car and was not pressured about anything. Brian (finance) made my paperwork easy and explained everything to me and also never pressured me with anything. Overall, I was very impressed with the dealership and the people that worked there.

Andre J.
Austin, TX


"Tommy Luna was fantastic. He was patient and acted quickly with my requests. Brett Hill also helped out in the process and was wonderful as well. This is my 3rd VW in a row, ( 2 from Hewlett), and hopefully many more to come. Thanks again for an easy and fun experience."

Shannon R
Pflugerville, TX


I loved the service I received at Hewlett. I want to thank you for having such a wonderful staff and efficient service. I bought my vehicle at Charles Maund and have experienced nothing but less than adequate service and I can tell you it was a breathe of fresh air dealing with Robin and Samantha. I have always been hesitant about traveling to G-town for service because of the distance, but that is now in the past. Hewlett is my new VW home. I sincerely thank you over and over.

Austin Texas


My wife and I live in Corpus Christi, Texas and called dealers all over Texas asking what bottom dollar on a 2010 Jetta w/ a manual transmission was. We went back and forth with many dealers but when we called Hewlett Volkswagen and spoke to Rick Robertson I let him know what the best deal I had received was and he advised that he needed to speak with Russell Blackstone about it. A short while later I received a call back with the LOWEST PRICE. I called other dealerships and many said they did not believe it and did not want to touch it adding that when I arrived they would not honor the price. I arrived to a friendly, courteous staff and knowing we came from a ways south greeted us with a refreshing bottle of ice cold water. Not only was the car cleaned up and ready to go but Russell Blackwater came out and went over all the vehicle explaining all of the options. Brian Ward in financing (who was way cool, down to earth and has a great sense of humor) showed us all the numbers and nothing changed, the ABSOLUTE LOWEST PRICE, plus got us an awesome ZERO percent interest rate. All of the staff at Hewlett Volkswagen were great, on top of giving us the BEST DEAL, they were very friendly and made the deal EASY! A sincere THANK YOU to the entire staff for a very enjoyable experience!

Corpus Christi, TX


“I moved to Austin from AR and had a wonderful experience with NorthPoint out of North Little Rock. I had had previous terrible experience with the VW dealer in Austin to the point that even though we bought our daughter a Jetta and I have an EOS, I was about never to buy a VW again. Your dealership was wonderful and so much more competent and professional than my previous experience. It was worth traveling a few more miles and I will continue all of my business with Hewlett. I would like for VW America to contact me so I can share this with them as well.”

Michelle G, Austin TX"


“Our sales person Gabriel was truly a delight. Very knowledgable. My husband and I were not intending to buy the evening we went in to test drive but were so thrilled with the Passat that we decided to buy it. I really love my car and am grateful to have such a good sales person.

Thanks, Connie and John R. Georgetown, TX”


Subject: Thanks Hewett Family.

Thank you for an incredible buying experience. Before coming to Hewlett, my wife and I were car buying "scep~ticks" of 20+ years and Mr. Bakir and your entire staff changed our views completely. Joe, You're Hired!...

Peace and love,

Jimbo & Shayla Brownwood, Texas


“I have purchased many vehicles over the years (Corvettes, Acura's, Lexus, Ford Trucks to name a few). Our experience with Tommy Luna was by far the most professional, communicative and positive experience I have ever had with an automobile sales person in 36 years. He communicates incredibly well, He is personable and thorough, follows through on his commitments and has a personality that is truly a pleasure with which / whom to work. I am appreciative of all he has done since our purchase and we will definitely do business in the future. Additionally, we will not hesitate to recommend him specifically in the future.”

Rick and Barbara S. Round Rock TX


I just want to say my experience with Mr. Joe Bakir, sales rep at Hewlett VW in Georgetown, TX, was very pleasant and satisfactory. Mr. Bakir was very professional and courteous. He took time to explain the features of different vehicles; thus, allowing me to make a smart decision on purchasing a perfect choice of new car that meets my family's needs. Even after the purchase, he gave follow up calls to ensure that my family and I are happy with the new car. Certinaly, he is Reliable, Courteous, and Responsilbe. I am totally content with the customer service. Certainly, Mr. Bakir sells cars with his heart not with anythingelse. I hightly recommend him to all my friends and co-workers. Will defenitely buy my future car through him again at Georgetwon dearship.

Gen B. P COL, US Army


“My sales consultant (Joe) was very helpful and one of the best I've ever dealt with at a dealership. He made the car buying process quick and easy and did everything within his power to ensure that the process went according to what I desired. I would definitely deal with Hewlett again if I needed a car, or anyone I knew needed one as well. Best car buying experience I've had.”

Ryan M, Ft Hood, TX


I have purchased several new vehicles in my life,infact I purchased one just a month prior to purchasing my Volkswagen and I can say with all honesty the purchase of my Volkswagen was without a doubt the best experiense I have ever had buying a car. I explained to the saleman what I wanted and without playing any games he jumped on my deal,he never tried to change my mind or change the deal. I had a great experiense, finally I had a fun time buying a new car. I think I can say Volkswagen has a customer for life.”

Richard M, Round Rock, TX


“I had an awesome experience at this dealership. Another local VW dealer played the typical games on my Internet sales request - "When are you really going to buy?", "Why don't you come in so we can talk about it?" I got the opposite from Russell at Hewlett. He responded to my Internet request quickly and with an exact quote. I made an appointment for a test drive, and the time my wife and I spent with them was the best car dealership sales experience I have ever had. Russell knew the cars inside and out and explained everything perfectly. No games, no BS, just honest communications. After the test drive, I changed my mind on what I wanted. The Golf TDI that I decided on is hard to get but he located one, a 2011 no less, and got it delivered to the dealership in a reasonable amount of time. Delivery and paperwork was smooth as well. They even offered me exactly what I had estimated was a fair price for my trade-in. That's never happened before - ever. I can't comment on service yet, but I will repeat - Russell is the best, most professional salesman I have ever had and the entire Internet sales experience there was perfection.”

Dan R Austin, TX


This was absolutely the best car buying experience to date. Tommy Luna was extremely helpful. He followed up with me between my test drive and my purchase date. He was not pushy at all and was extremely respectful of my schedule. I have recommended Hewlett already and will continue to do so!

Dana B Cedar Park, TX


Tom Worsham is a great sales man to deal with, he is not pushy or overbearing and make you feel very comfortable. Our entire sales experience was great, from test drive to trade-in and negotiating, and he got us a great interest rate for financing!He did a great job explaining all the features and benefits of our new Jetta. I hope to buy all cars in the future from Tom!

Mary W, Austin, TX


“Everyone was great. Alex Blair made sure the car was spotless on delivery. He took the time to explain all the gadgetry. He even hand delivered my license plates.”

Steven E, Austin, TX


“Russell is the best car sales person I have dealt with, ever! I am on my 5 VW, 8th in my Family. This is the second VW I have purchased from Hewlett, because of Russell I will continue to by my VWs at Hewlett. Thanks very much!!!”

David T, Round Rock, TX


Alex Blair did a wonderful job throughout the process of purchasing my new car. He was patient, helpful, and above all, he broke many of the traditional stereotypes of car salesman by displaying honesty and truly listening to my needs and desires. I would highly recommend him, without hesitation, to anyone else looking to purchase a VW in the area (or even in the whole state of TX!). He went above and beyond his "duties" and always made me feel competent, comfortable and looked after. He's definitely an asset for your company, and you should be pleased to have him as part of your team.

Samantha G, Austin TX


I had an outstanding experience with Russell Blackstone of Hewlett VW. Being from out of state, I had a few more bumps in the road than say your average Texas customer. Russell and Brian from financing did an excellent job keeping my spirits up and going the extra mile. Russell had exceptional knowledge of my Tiguan and gave me the best test drive/offer/pick-up services I've ever experienced. Thanks Russell for making my purchase excellent! You were worth the drive from San Antonio! :)

Respectfully, Kelsey K. San Antonio, TX


Russell and Mark were awesome throughout the whole experience. I never thought I could leave a dealership as happy as I did after all was said and done based on previous experiences with other dealerships. Russell was very helpful and answered all my questions during and after the purchase. Mark was very patient with me throughout the financing step, which was greatly appreciated since that is typically the part I don't care for. The whole process was great and I would recommend this dealership to family and friends.

M Gonzalez, Del Valle Texas


Dear Russell, I just want to tell you that we love our new car! Louie says that he feels like we have had it for awhile, already! Thank you so much for all that you did to expedite the entire process today. It was all appreciated, from having the car ready at the curb to the syncing of Louie's phone. It is never fun buying a car, as far as the waiting goes, but today exceeded all of our prior experiences. So, thank you so very much.

You are a true professional in every sense, from a vast knowledge of the car we wanted to drive to getting all of the figures for us, yourself. It was quite comforting, to know that we didn't have to keep waiting for one figure after another. It was the best experience that we have had! If it would be of assistance for you to show this to whom ever does your evaluation, please feel free to share this with that person.

We look forward to seeing you again!

Your new customers,

Cynthia and Louie Taylor, TX


“Russell Blackstone did an outstanding job helping my daughter Amy through her first new car purchase of a 2010 Tiguan. He was always looking out for her best interests and was not just trying to sell her a car. Russell was very honest and treated us extremely well during the whole sales process. I would highly recommend Rusell to any of my family, friends or business associates.”

Mike G Round Rock, Texas


“Russell was my sales person at Hewlett VW. He may be the best car salesman I have ever dealt with...there has been many. You guys should be proud to have such a professional working with you.”

Pat G. Georgetown, Texas


“The level of superior service one receives from Hewlett Volkswagen starts well before you step foot in the door. I noticed I was overdue for my scheduled maintenance and placed the call to the service department. I spoke with Samantha, and not only was she pleasant and courteous on the phone, she set the appointment to best fit my schedule and made sure to arrange a shuttle ride for me to get me to work on time. About an hour later she followed up with me by email because she noticed that the price of the 60K mile maintenance was a bit expensive (higher than my normal visit) and actually took the time to scan the scheduled maintenance page showing the work to be done and the projected cost just to make sure I wasn't going to have a problem. Wow. The folks at Hewlett never cease to amaze me. Thanks Sam I certainly appreciate your hard work!”

JT, Austin


Gabriel was completely honest and very helpful in the transaction. He guided me to the right decision. I will recommend him and your dealership to all of my family and friends. Good job!

Reba R. in Austin


Russell and Mark were awesome throughout the whole experience. I never thought I could leave a dealership as happy as I did after all was said and done based on previous experiences with other dealerships. Russell was very helpful and answered all my questions during and after the purchase. Mark was very patient with me throughout the financing step, which was greatly appreciated since that is typically the part I don't care for. The whole process was great and I would recommend this dealership to family and friends.

M Gonzalez, Austin TX


"It was so easy to purchase the 2010 VW TDI Jetta all I did was get online choose what I wanted and then not to long after that I recieved a call from a Rick Roberts to which I found that he was very helpful and to the point of my online interest of purchasing a VW TDI Jetta sale. I met Rick Roberts the next day at the VW dealership test drove the car I wanted and then he found me exactly the TDI Jetta I wanted and then I proceeded to trade in my 2010 Dodge Grand Caravan and the paper work and talk was done in a short time and I was owning the 2010 Black TDI Jetta in no time. It all happend so quickly and well mannered and very over all professionally. It was the easiest car sales and un stressfull that I have ever had out of the three vehicles that I have purchased in the last 12 months. I will give good possiitive feedback about the Georgetown VW Dealership and trust me good word gets around FAST ! I would recommend my friends and family to Rick Roberts in the future or anyone that I may come acrossed in the future. Rick Roberts was a great sales person and I did not find him pushy at all. What I liked the most is Rick Roberts got me into the VW TDI Jetta that I wanted at my price that I can afford. Thank You VW Jetta for making this happen and Thank You Rick Roberts for helping me get just the vehicle that I wanted and I should have bought a 2010 VW TDI Jetta to start with. I LOVE MY TDI Jetta & The money I'm going to save on fuel. OMG ! I'm truly excited and I love how it drives and it has power that Im not used to and this VW TDI Jetta acts like and sounds like a sport car. I feel like I'm in a good safe and reliable vehicle and thats all that matters to me. Thanks VW"

Nichole B. Lampasas TX


"What a pleasant experience! I went "window shopping" on my day off & ended up walking away with my dream car, thanks to the folks at VW, specifically Rick Roberts at Hewlet Georgetown. All went so smoothly, no presurre - I would do it all again. It was mostly appreciated that when my 4 little ones arrived & were not being so cooperative, the team at VW kept the smile & not once showed any frustration. Someone from another desk even showed my 6yr old where his daddy was as we separated in driving a 2nd vehicle back home."

Thanks, everyone!!!

Elvia R Austin, TX


“Tom was a great resource and very willing to accomodate us. I went to another dealership that was close to my home out of convenience prior to going to Hewlett. I was disappointed by the other dealerships service, which sent me to go to Hewlett and see their dealership. Hewlett was very accommodating, valued my time and addressed my concerns and needs. Hewlett has great customer service and Tom W is a perfect example of their great capabilities. Even though it is 25 minutes away from our house, I couldn't imagine going to a closer dealership as Hewlett has been such a positive experience for me. ”

Molly D,  Austin, TX



“Russell is not your typical high pressure sales person. I appreciated his focus on me and didn't attempt any shenanigans like upselling. he genuinely expressed concern for helping me find the right vehicle and the best price for my trade-in. His knowledge of the vehicle's features were phenomenal, I immediately believed he knew what he was talking about and understood all the issues important to me. If I buy another car I will find him no matter where he works. “ My personal email to him: Russell -- This is probably the only time I drove away from a car sale believing that we both are happy with the process. You're an expert sales person in that you come across as genuinely concerned and realistic about making sure the customer comes first. If I ever get out of the line of work I'm in I'll come to see you about a job. ”

AA,  Austin



“I began my FIRST car search by looking towards Carmax. I decided very shortly after that I didn't ant to pay their flat "no-haggle" over-charge. My next search was for Volkswagens that qualified for the "Certified Pre-Loved" program, which is brilliant. I found a few potential used Beetles and Jettas at Charles Maund. Test drove. Eh. The only helpful person there was "Thayh" or "Chayh"(can't remember.) When I was there, I test drove the 2010 Jetta SE. Fell in love with the Bluetooth, and knew then that that was my car. Next, I journeyed to Hewlett, at the end of the day to look at some vehicles. The selection of the lot was ok, but I found some great deals on some demo models. ***Important*** On the Hewlett site, there are great deals listed on cars that you can't seem to find on the lot, but it's WORTH A LOOK! I Promise. So, I found MY CAR: Reflex Silver, Demo 2010 Jetta SE. Made an appointment with Russell Blackstone. Best person in the place. Russell was professional. Russell was so friendly that I forgot, a few times, that he was trying to sell me a car. There was no pressure, he was insanely knowledgeable, and though I would have bought this car without him, he did everything he could to make my first car buying experience feel as if I were driving home. Brilliant. ”

Jared J,  Austin TX



“I almost didn't buy a VW because of my experience at Charles Maund VW in Austin. My husband encouraged me to try Hewlett VW in Georgetown, TX since I really did like the 2010 Jetta Sportwagen TDI. I read reviews on many sites and Russell Blackstone stood out as a wonderful salesman in all of them. I called to make an appointment to meet him and told him of my other experience. He apologized and promised me that Hewlett VW was different. Russell was friendly, efficient, and professional during my entire experience - he is the reason I purchased a VW. He took the time to show me all the features of the car - the big things and the little ones - and it's clear he knew this vehicle inside and out. He did not have the exact car I wanted on the lot, but he was able to get it in a reasonable amount of time. He kept in touch with me and gave me appropriate status updates. Everyone at Hewlett VW has been very friendly and helpful - including the receptionist and Edward in the parts dept. (I decided I couldn't live without the base carrier bars & luggage rack). They have a nice, clean waiting area there with 2 computers you can use, wi-fi for my MacBook, and free bottled water. I went to pick up my new car and Russell exceeded my expectations making this experience perfect. He took a picture of me next to my new VW and sent me that with a personalized letter thanking me for adopting my Jetta from him at Hewlett VW. His follow through has been amazing and I'm happy to say he has far exceeded my expectations. So now I need to tell the other side of this which was a nightmare. I originally went to Charles Maund VW in Austin, TX and worked with Gordon Spencer. He did not have the 2010 Jetta Sportwagen TDI I wanted on the lot, so he got it in from another dealer. I went in to pick up the car - it was Gordon's day off, so Ken helped me. I walked around the car to check it out & saw a huge scratch on the driver's side near the front of the car. I touched it & said, "there's a scratch on my new car", then Ken touched it and said, "no, it's a dent." Ken said they would pound it out, then buff it and it would be like new. I was so excited to be getting this new car and it really took the wind out of me when I saw this and Ken's response didn't help. I felt like he thought I was being ridiculous in my reaction. He said they were going to fix this car either way & if I didn't want it, they could easily sell it to someone else. I told him I'd think about it overnight and he agreed they would try to get me another car if I decided this one wouldn't work. Gordon called & spoke with my husband the next day. Gordon thought it was silly that I didn't want this car - as 'it's only a dent & we can fix it'. My husband backed me and said 'she knows about it & it will drive her crazy to have that car now'. So Gordon finally agreed to find another car for me. I was not happy with my experience and sent the following email to Gordon on Saturday: Hi Gordon, I'm really disappointed that the car had a dent on it when we went to pick it up on Thursday. I was expecting a perfect car from Volkswagen and it fell far below my expectations with the dent. I've given this a lot of thought and if I take this car, I'm always going to know there was a dent on it before I got it and it got fixed. I'm Not okay with that. Buying a new car is supposed to be a great experience - especially when it's a Volkswagen - and it was until I saw the dent. I understand that was the only one in Texas like it, but I don't want a car that had a dent fixed on it. After driving the 17" tires and the 16" tires on Thursday, I can't tell that much of a difference. I remember you said it opens up a lot more cars if we go with the 16" tires. So let's go with the 16" tires. I put the requirements I have below. I'm flying out early Sunday morning and should be back on Friday around noon or so. If you can get the car in anytime next weekend, that would be great. Feel free to call the house at *** and leave a message once you have located the car. If we have another experience like this, I'm not sure I will want to go with a Volkswagen, as it is I'm a little leery now. Thanks, Laura Gordon wrote me back the following Thursday at 4:15pm and said, "Laura, I have your white/black diesel Sportwagen due in tomorrow. The new VIN is ***. Gordon" There was no empathy in his email, nothing saying I'm sorry about your experience and we'll make it better from here, nothing. My expectations were not even close to met from this email and that is when I made the final decision not to buy the car from Charles Maund. The only reason I even tried Hewlett was because I liked the car. I wish I would have went there first. If the sales guys do this poorly when you're a prospect, I don't think you can expect much more when it comes to service as an owner. I will never go to Charles Maund again. ”

Laura,  Austin TX


“I'm generally not very fond of going to car dealerships. The high pressure sales pitch and the sneaky numbers game never makes for a pleasant experience. I was surprised to have quite the opposite experience at Hewlett VW. I exchanged emails with Rick for several days before stopping in to say hello. Rick is completely the opposite of the usual sales consultant. It is easy to tell that he not only believes in the VW product line, but he truly enjoys his job. He is enthusiastic about showing what makes VW a different car manufacturer. Truth be told, I left the dealership empty handed as I wanted to visit another local VW dealer to see what they had available. The experience at the other dealership was so horrible I couldn't wait to go back to Hewlett VW. The very next day I was driving off in my new VW! I was so pleased with the entire experience I bought another VW for my wife only 3 weeks later. Thanks again! ”

Casey,  Cedar Park TX


“I had researched the Jetta Sportwagen TDI for some time before getting in contact with Hewlett VW. Rick was incredibly helpful by answering any and all questions quickly & completely. I never felt pressured or rushed, and I felt like my concerns were well respected. Everyone I saw was incredibly friendly each time I went to the dealership. The vehicle features were quite new (updated) from my old car, but the new features were well-explained prior to me driving the new vehicle home. The day I drove the car home was a smooth ride through the paperwork & Mr. Roberts did everything he could to ensure the financing would work out so that I still fell close to my expected monthly payments. It was a quick & smooth process. This was an excellent, no-hassle experience. I would recommend Hewlett VW any day! Thank You!!!”

Rebecca S.,  Pflugerville, TX


“Tommy made our purchase a pleasure. We were dreading the experience of buying a car, but from the first moment Tommy greeted us to the moment we drove off the lot with our car it was sheer pleasure. Thank you Tommy for re-writing the experience of buying a car. Tommy was professional, polite and instilled a sense of trust right from the first moment we were introduced. We will certainly recommend Tommy and Hewlett to our friends and family. Thank you for making our car buying experience so positive. Give Tommy a raise! ;) ”

Kristin E Austin, TX


“I had a wonderful experience purchasing my vehicle at Hewlett VW Dealership in Georgetown from Rick Roberts. He was patient and answered all questions in a timely manner. He made buying a car a pleasant and enjoyable experience. I would highly recommend this dealership as well as Rick Roberts to anyone looking to purchase a new or used vehicle.”

Jess M, Austin Texas


“Tommy Luna, Sales Consultant conducted the sale of my VW Jetta in an outstanding manner. He is very knowledgable in his job and explained every thing about the car and made sure we understood the operation of the vehicle. We never felt pressured about anything and he has follow up to see if we have any questions. Thanks for everything. ”

Lester & Maxine

“Russell Blackstone was exceptional to work with. He was responsive, friendly, and a wealth of information. He answered all of my E-mails, including one at 10 PM on a Friday night. Russell was upfront about pricing, and he never once tried to sell me something I wasn't interested in or that was out of our price range. After speaking with Russell over the phone and meeting him in person, I felt very confident we were in good hands and working with someone who was trustworthy. He continued to prove that he was trustworthy throughout the whole process and there were never any surprises or pressure to buy. The prices Russell presented were fair and in line with true market value, and in the end he even matched a competitor's price in order to earn our business. I've purchased two cars previous to this one and the last was a very unpleasant experience (back in St. Louis). Russell helped alleviate my concerns, regain my faith in car salesmen, and even make the car buying experience enjoyable. Russell saved us both a lot of time by answering a lot of our questions prior to our visit, and once we helped Russell understand exactly what we were looking for he presented multiple options within our price range. This was the first time I actually enjoyed the car buying experience. I told Russell last week that even if we ever have to relocate to another city in Texas, I'm coming back to buy my next car from him. ”

Mike A, Round Rock

“Russell was absolutely amazing to work with throughout the entire process, as was the whole dealership. We would highly recommend Hewlett to anyone in the market for a car! Thanks for exceeding our expectations. ”

JE Austin, Texas

“This purchase is our second with Hewlett VW in Georgetown. The reason we returned to this dealership is our sales rep - Russell Blackstone. Russell is always friendly and very informative. He takes the time needed to help his customers and never makes us feel rushed. He was on time for our appointment and had already picked some cars to show us from our description of what we needed. We test drove a few before finally landing on the Jetta Sedan. Russell made us a good deal and we felt comfortable with it. He turned us over to Josh for the financing part of the deal. We were dead set against leasing, but Josh showed us all the options we had and the lease was actually the best deal for us because we were going to put down a large down payment. Josh actually figured it out for us and saved us several thousand dollars by us leasing instead of buying outright. Hewlett VW is a great place to buy or lease a vehicle. It is one of a few dealerships that actually makes you feel good about buying. There is no pressure to buy and Russell listens to what you want and finds it for you. A great buying esperience with professional people.”

Curtiss and Janet, Burnet TX

Mr. Blackstone: Love the photo, thanx. As you now know, stepping on any car lot gives me a panic attack. Fortunately, due to your years of experience (and probably your treatment of your own Mother), you were terrific and got me through the "process." I made it safely back to San Antonio and love my new car. The good news is, I can be Ancira's problem now for the most part. Although I will take you up on your kind offer of support if I ever need it. I'll recommend you and Hewlett to all my friends..”

Sincerely, Bonnie, San Antonio



“This is the first purchase that I truely felt taken care of instead of taken advantage of. The best purchase I have made.”

Lisa T, Temple Texas

“I greatly appreciated the service and treatment I received at Hewlett. Russell Blackstone did an excellent job. I first went to Maund VW and had the opposite experience. I don't know how Maund stays in business or manages to sell any cars. I felt I was valued from the moment I entered Hewlett, and my interactions with Russell only confirmed that Hewlett meant to do business with me and be fair about it. I am enjoying my VW CC, and I plan on returning to Hewlett for any service needes - even though Hewlett is farther drive than Maund. Thank you. ”

J.O. Austin, Texas


“On a scale of 1-10 you guys are a 12! The best salesman and service I have ever had. My daughter bought a car there a few weeks ago, and she recommended Russall and VW to me. This is the first VW I have ever owned. There was a light on for the airbags, but Russall is taking care of that, not problems. You guys are the perfect example of customer service. Everyone I have met there has been so kind to us and helpful. My daughter and I are SOLD on Don Hewlett Volkswagen!!!!!”

Lucille M, Elgin, TX


5 Stars ! 

I am a first time VW buyer and I purchased my Beetle from Don Hewlett VW in Georgetown this month. I loved my sales person Russell Blackstone, I always felt he was completely honest with me and was giving me all the facts right up front. I have never been treated so respectful at a car dealership in my life and it was a pleasent experience. I bought a pre-loved Gecko Green Convertable. Me and my dog look good in that car. I loved the service so much two weeks later I brought my mom in to see Russell and she bought a pre-loved Beetle and she loves it. I would highly recommend purchasing your car from Don Hewlett VW. My car was under warrenty and I had a few things taken care of in the Service Dept. They were awsome, Robin rocks and if you meet Tom and Jason you will instantly become friends. I feel like I am a part of this important and loving family at Don Hewlett. Keep up the great work and services....You Rock!

Beverly, Austin TX

This is our second purchase from Hewlett and the main reason we returned to your dealership was Russell Blackstone. Russell took all the time we needed to show us the cars available and then help us decide the best deal for our situation. After Russell got us in the vehicle of our choice, Josh helped us greatly with our financing. He informed us of all the options for financing and eventually helped us save a few thousand dollars with the option we chose. We cannot say enough about these two men for their help. We were never treated as strangers. Thanks Russell.

CW Burnet, TX


We just wanted to let you know how much we are enjoying the Jetta. Thank you for all of your help. We have been working on getting a newer car for quite awhile now, and it is wonderful to finally have it done. We feel that we got a good deal, and you certainly helped get it done. It sounds like our son Will may be talking to you in the future also. Thanks again for your help.

Ron & Alyson


Thanks so much for the extremely easy transaction. You are the best car salesman I have ever worked with and I truly appreciate the way you handled the deal for us. If it hadn’t been for you, I probably would not have bought the car. You did a great job of explaining all the benefits of a VW. Keep up the great work and I hope you have a outstanding year.

Regards, Terry S. Waco, TX

I wanted to thank you all for all your hard work! The whole team at Hewlett was polite, knowledgeable and bent over backwards to help me find the perfect car. Admittedly, I was not the easiest customer to satisfy but dealing with your sale's team made for a truly pleasurable shopping experience. I haven't received any formal survey to fill out but would gladly do so! I appreciate all your efforts; keep up the good work.


Proud Owner of a 2010 TDI Golf

User Rating: 5 out of 5 stars

by B M, Hutto, TX

Just got done buying two cars from the Hewlett family. One from the Cheverolet dealer and one from the VW dealer. I highly recomend using both dealers for all of your car needs. The integratity of the sells team is great, and the team is focused on customer satisfaction. Russell Blackstone and Jonathan Blank ( Reps from both dealers) are very educated and knowledgeable of their products, and care about getting the best deal that suits their customers needs. Verry hassle free. I was very happy with my experiance with both Hewlett dealers, and have found my car buying home for years to come.

I have to say this was the best experience I have ever had in purchasing a car. I have never had a salesman with such conviction to making me happy. He went above and beyond to get me the car I wanted. I drove him crazy!!! He never faulted. I will send everyone I know to him. I know more about this car than I do about my previous car that I have had 2 yrs. I appreciated all the time he spent showing me the car and features. It was wonderful to have someone experienced and knowledgeabe helping me.

All in all the experience was wonderful. Thank you Russell you are the best!


Georgetown, Texas

David and Gabriel,
Thank you for helping Kevin and I with the purchase of our car. We are so pleased with your service , honestly we did not look at any other places or vehicles. We actually purchased one of 2 cars we looked at in your business. AS USUAL, David knew exactly what we wanted and between he and Gabriel made it enjoyable. This is the second vehicle we have had the pleasure to purchase from your business, and it will not be the last. It was exactly what we looking for and more. Great Job you guys! We will be back. Kevin and Susan Austin, Texas

I actually purchased a new vehicle on Saturday. Russell is great and a true asset to your dealership. I have already recommended your dealership to several friends, and told them to talk to Russell when they are ready for a new car.

David T, Austin, TX

Thank you for helping Kevin and I with the purchase of our car. We are so pleased with your service , honestly we did not look at any other places or vehicles. We actually purchased one of 2 cars we looked at in your business. AS USUAL, David knew exactly what we wanted and between he and Gabriel made it enjoyable. This is the second vehicle we have had the pleasure to purchase from your business, and it will not be the last. It was exactly what we looking for and more. Great Job you guys! We will be back.

Kevin and Susan, Austin, Texas

Very professional and a pleasure to deal with. I would like to take the opportunity to brag on Russell Blackstone. I felt like, for the first time in my life, I was be treated with honesty and integrity at a car dealership. Thank you!

DF, Houston, TX

Russell Blackstone is a gem! He was always punctual for our appointments, prepared, and very knowledgeable. He consistently told me what to expect and there were no surprises (except he was able to get my CC to me a few days earlier than expected, which was a lovely surprise). I originally planned to buy at Maund in Austin, simply because I work downtown and live in Dripping Springs. However, I was ignored by salespeople twice when I went to their business, ready to buy. My complaints to the "Internet team" were met with excuses of "it must have been busy" (it wasn't), all the way to "it's not our job to work the lot." It's hard for me to believe any professional hoping to sell a product would tell a customer that ANYTHING wasn't their job! The manager was also unapologetic. I will never do business with Maund and will tell anyone who is in the market to contact Russell at Hewlett. Wish I could deal with him in the future when I bring my car in for service. By the way, I love my new CC!

MSM, Dripping Springs

Russell Blackstone is a top class sales consultant, he is very friendly and extremely knowledgeable on all aspects of the GTI I recently purchased.

I will recommend any of my friends to talk with Russell if they are in the market for a new car.

Many thanks a very happy 2010 GTI owner

Justin K, Austin, TX

Hewlett Volkswagen,

This is the second vehicle we have purchased from Hewlett in just three years. We highly recommend our excellent Scottish salesman, Alex Blair. He is undeniably the number one reason we came back as repeat customers at Hewlett! We have purchased a Hummer H3 and also a Volkswagen Jetta TDI from him. I must admit, the Scottish accent, manners and charm got to us ;-)

My family...we are car people! Unfortunately, my family and I have a terrible lingering taste in our mouths from the majority of negative experiences elsewhere: sleaze-ball car salesman, dealerships that celebrate dishonesty/misrepresentation, and the "games" that truly detract or kill the very excitement of shopping for a new car.

Alex Blair at Hewlett is completely different! He is knowledgeable, patient, HONEST, and a gentleman car salesman. Before coming to Hewlett, I thought those adjectives were not allowed in the same sentence as "car salesman." He stays in constant communication with us, remembers us each time we come in and aims to make us happy (not just make a quick sale). I cannot stress enough how extraordinary the car-buying experience has been at Hewlett. Even after the sale, you are given full attention and service; that cannot be said of many dealerships or companies in general!

When we purchase our next vehicle, WE will be coming to Alex Blair at Hewlett!

Joey S, College Station

Rick Roberts,

I can't thank you enough for enabaling me to enjoy this truck buying experience. As we had discussed before, I've never had a good purchase experience. You have given me a whole new outlook on sales associate/customer relations, to include squashing the car salesman stereotype that I had. I already love the truck. The 86000 miles leaves me a little uneasy but I felt more confident when i drove it home. Thank you for your willingness to work for me in getting me the best deal possible. You are a true asset to this company. If anyone is looking to buy another vehicle I know where to send them. Thanks again....

God Bless,

Toby, San Antonio

Hello Brett,
Russell Blackstone was fabulous. My husband and I had a first rate experience from the moment we shook his hand upon introduction to the moment we drive away in our new Nissan Xterra. He is a professional and a gentleman.

Hold onto him!!! An experience like that is hard to find. 

Have a great day, 


Mr Blackstone,

I would like to thank you for a pleasurable car purchasing experience. Your customer service and professionalism was impeccable. There was nothing common nor disappointing about it [my experience] from beginning to end. You are a credit to both Hewlett’s and Volkswagen’s commitment to superior service.


Elgin, Texas


Noelle, Austin, TX

Dear Rick, 

I would just like to thank you for being so very professional and patient with us. This was the best experience I have ever had with purchasing a vehicle. In the past I have experienced stress and deceit from dealers you made us feel at home and very comforted in our decision, that showed us that you were a man of compassion and of God, there should be more individuals like you on this earth especially in the the economic and controversial times that we live in today. I will recommend you to who ever may cross my path, keep your faith in our Lord and God Bless you Sir.

Tony Killeen, Texas


Both Lydia and I do want to, "Thank you" for going beyond just being an Internet Sales Representative.  You got us exactly what we wanted and  are very pleased with our CC selection.  Some of my family members here have seen the car and are very impressed with the color, design and size.  We appreciate all your hard work and think you are worth a "12" not a "10 in your ratings.  We look forward to a call or survery from VW and will convey this information to them.

Again Thanks a million Russell.

Tom, Cedar Park


Thank you so much for your excellent service & care in helping us with this purchase.  We are extremely blessed to be driving this beautiful vehicle.  We packed it up and took our first road trip down to the coast and the storage capacity exceeded our expectations. 

You were most thorough, understanding of our needs & patient with our tired son.  Have a blessed weekend & we hope to see you in the future for our Volkswagen minivan.  

All Blessings,

Trish, Buda, TX

Russell Blackstone is not only knowledgeable and skillful in communication including listening, but also passionate about the car and the dealership. He was very courteous and attentive to our needs. Based on our experience so far, the new beetle is an outstanding value in terms of an enjoyable driving experience and safety. Russell took great care in explaining the car's features, and we could tell that he really liked the car. Everything about the dealership seemed first rate.

Byron and Debby, Austin Texas

Attn: John Chauvin, General Manager, Hewlett VW

Dear John,

I wanted to take a little time to write and let you how wonderful my sales experience was with Hewett Volkswagen. The main reason was working with Russell Blackstone. He obviously loves the company and product as it is evident in his passion for the sale. He went above and beyond and I appreciate his focus. I chose the Jetta Sportswagon above the Ford Fusion Hybrid, the Mini Cooper, the Toyota Prius, and the Honda Civic Hybrid. The TDI, the feel of the car while driving, and Mr. Blackstone were the driving factors in that decision.

Thank you and best wishes,

Michael, Round Rock

I just wanted to say thank you to Mr. R. Blackstone for making our car buying experience a true pleasure. We love our VW but it was dealing with Mr Blackstone that made the whole experience pain free. He explained everything to us and led us through the entire process with no pressure and a friendly attitude. He will certainly be the person we contact when we are in the car market again. Once again, thank you to Mr Russell Blackstone he is an asset to your company.

Wendy S, New Braunfels, TX

STAR RATING – 5 out of 5!

 Walked in here to get a car. After pretty much being ignored, lied to and downright offended at other dealerships, Hewlett Volkswagen was an Oasis. Russell Blackstone is a breath of fresh air. If you know what you want he will help you get it. Thanks Hewlett.

Happy T. Round Rock, TX

Dear Mr. Hewlett:

My wife and I bought a new Jetta TDI this morning from your dealership. I was told that your business would be sending out a “satisfaction” survey soon via e-mail. However, I would like to turn the tables & initiate the feedback without being asked.

I’m not sure what you’re paying Russell Blackstone---but give him a retention bonus, or pay raise…or something. He deserves it. He is, bar none, the finest salesman I’ve come across---no wait, that’s too bland….let’s call him a Vehicle Orientation Specialist (VOS)….that’s a more accurate assessment! J Heretofore, I have included on my top-5-professionals-I’d-like-to-head-slap list: lawyers, politicians, telemarketers, any front office staff associated with the Dallas Cowboys, and car salesmen.

My faith has been restored for one car salesman.

Russell is knowledgeable; informative; and passed the litmus test of answering far-reaching questions posed by my wife. He spent at least 3 ½ hours with us on our visit—never once indicating to us through body language or words that he had to move on to other customers.

I am a retired regional training director for the Dept of Army. I wish I would have had more instructors like him. I particularly liked the way he talks to you like a real person & looks you in the eye. He ushered us through each phase of the car-buying experience with polish and precision, explaining along the way what he was going to talk about, pointing out in detail what we needed to know, and then reviewing by summing up what he just told us. He was focused. He exudes confidence, which in turn puts the guest at ease. So refreshing.

He got to the point & didn’t fumble around; he didn’t patronize us with mindless small talk and phony smiles & nervous laughter….we didn’t have to wait for the dreaded “…let me call my manager in…” pitch. In other words, he is a smart professional who has people skills and unbelievable understanding of his product—it’s obvious the time and effort and study he has put into familiarizing himself with what he sells (there’s a novel idea!!). His delivery is right on. He follows up with promises; if he had to excuse himself for an interruption during our discussions, he did little things like say, “Excuse me, this is very important, but I will return very quickly.” He made us feel like WE were the reason he was there, rather than our feeling like we were an interruption to his day.

You’re extremely lucky, Mr. Hewlett, to have a pro like Russell. It’s rare these days….
Dick and Susan Austin, TX

Hi Gentelmen,
 I would just like to thank you guys for the best car buying experience i've ever had. I love my GLI it's the greatest car i've ever driven. I will always think of Hewlett VW when ever i have a soldier that needs a new car and i'll personally escort them to your dealership. I really loved the service i recieved and wen the time comes my daughter will be driving a Hewlett VW. So again thank you so much. And Brett, Tigers are #1 again, Football is next. Thank you.
Don't think anything is unrealistic if you believe you can do it.


Killeen Texas


Karen and I would like to express our most sincere appreciation for the manner in which you conducted the business transaction for the purchase of our Jetta Sport Wagon TDI on June 5, 2009.  We both agree that we were handled with the utmost integrity, respect and dignity during the purchase process of our vehicle. We feel we gained an extra bonus with the product information you provided which guided us to make the best decision that would meet our transportation needs.

We have purchased numerous vehicles in other venues over the years and always experienced a stressful, competitive and in some cases, argumentative hostile environment.  This WAS NOT the case when working with you.  Your honesty and product knowledge allowed us to make an informed decision not only about the Jetta  but allowed us to compare and contrast related  competitive  products we were considering.  We really valued the course of action taken when the final discussion focused on the price of the vehicle.  Your business approach was direct and put us very much at ease.  I did not feel I was being hustled or manipulated which, in my opinion, has been the standard negotiating strategy when dealing with other automobile sales dealerships.

It took very little time to discover the quality of Hewlett Volkswagen.  We were greeted with warmth and professionalism by the receptionist when first walking into the Hewlett environment.  "Josh" in the Finance Department never attempted to sell us superfluous warranty's but skillfully evaluated our driving needs directing us to making informed decisions.  The gentlemen that assisted us in the Parts Department when purchasing accessories, was most accommodating as well.  He went out of his way to show us certain products before we made our decision.  Last, we found the Hewlett  facility very clean and inviting lending to the felling that we were guests and not just a statistical customer.

We feel we have established a strong business relationship with you and Hewlett Volkswagen. We know that we can confidently refer our friends and family members when they are in the market for a vehicle purchase.

Very sincerely,

Jim and Karen, Austin, TX

Hi Russell,

I absolutely love my car! Thank you so much for everything - you truly are the best car salesman I have ever worked with.  I wrote a review about my experience on Yelp, encouraging others to do business with you. Thank you so much for making this happen, and for making the whole process enjoyable.


Don Ross,

I just finished my survey that I received from Volkswagon. I am also in the service industry and understand the importance of this type of feedback. I wanted to let you know personally that I scored my experience with Hewlett Volkswagon all 10's.

It was the easiest purchase I ever made. Your sales team was extremely efficient and Rick Roberts was very attentive to my requests and took great care of me.

Thanks so much for your assistance!

Sharen M.


Many thanks for your help and service. It was a very positive experience and a pleasure working with professionals such as you and your team. I appreciated the upfront information that was provided, as well as the flexible, transparent and direct nature of our dealings. I do enjoy the car tremendously and it is a very fun vehicle!

Once again, thank you for your help and would definitely look to work with yourselves again in the future.


Sean C.

Mr. Rick Roberts Sir,

Yes... your email did find me excited and at ease, but more importantly... my brief meeting with you on Saturday did even more. I appreciate all of your and Hewlett Volkswagen's time and effort during my purchase... I can now understand why more folks from Central Texas, especially Killeen, have/are choosing you as their dealership. Given the opportunity, I will definitely refer potential clients to you and Hewlett Volkswagen. Thanks again...

Very Respectfully,

David N

P.S. Does the survey offer an 11 for a rating?

Mr Harmon,

I picked up a new and nicely tricked out Jetta TDI Sport Wagen from Russell Blackstone last Friday. Russell spent about an hour showing me all the features and doing so with great enthusiasm. I have never had that experience before when buying a car. Normally the friendly service stops when the deal is agreed. Russell also found this car with the options I wanted in transit and traded a dealer for it. My first visit was to Charles Maunde and they had one on the lot and their attitude was "take it or leave it".

Thanks again to Russell. I did have to wait around another hour just to write a check as the finance guy was giving blood.

Nick B

Hello Rick,

Thank you for sharing your knowledge of Volkswagen's and working hard at crunching the numbers for me. Even though you were not the person actually crunching the numbers you still set it all in motion and made it happen.

I am very pleased with the purchase i made i really never even looked at the Passat due to the price on them. I was very surprised at the car and the price when you showed it to me,but what really impressed me was the professionalism shown in selling me the car. I went to Charles Maund and received poor service and almost went home for the day. Decided to stop by Hewlitt Volkswagen to look at a car that had been sold already,a Jetta TDI and end up leaving with more car for less money. I'm really pleased with the Passat 1.8T GLS it really is a nice car. By the way,you were right on it does have very nice passing power.

Again i just want to thank you Rick for making it happen,i really love the car it wasn't exactly what i was looking for but it ended up being exactly what i needed.


Ryan C.

Thanks Russell, everything is great. We love the vehicle and I have
been playing around with it since Sat, getting everything setup.

You will be getting the highest rating on everything for this sale. I
really appreciate your knowledge base, effort in finding the car, and
the ease of working with you. You certainly stand out from most car
salespeople out there.

Thanks again for all of your efforts. I look forward to seeing you again soon.

Erik N.

Hello Russell,
How are you? I was delighted to see the email from you and how fast you sent the picture. We have had the best sales experience ever and are very grateful to have had the opportunity working with you. I necessarily would not purchase a Passat but I am sold. My mother is enjoying her car and so am I ((smile)). I look forward to doing business with you when I return. I am purchasing a truck. I am a truck/SUV kinda gal, first and foremost. However, I will purchase a Passat from you as well, when I return. I look forward to buying the one right off the showroom floor. We are looking to purchase our home in Round Rock, so Ill be right up the street from you. Thanks again Russell, and to the staff of Hewlett VW.
If you are reading this then you are obviously looking or purchasing a vehicle from Russell Blackstone. You are truly in good hands and I personally; whether you know me or not, highly recommend Russell Blackstone to anyone looking to be completely satisfied and eager to make your car payments because your exeperience was solid and genuine. He's my kinda salesman, and will do business with Hewlett VW because of his integrity and professionalism. Mr. Blackstone knew the car thoroughly and actually previously sold the car to the customer who traded it in for another. Talk about a good reputation and repeat business. Not many people take pride in being in Sales, but when you conduct business like Russell Blackstone, it made me want to be a car salesman. 
Great Job.. Again Thank You, and Many Blessings, Much Success, and God's Grace... Well Deserved!!
Johnnie Faye and Tameka.... Killeen Texas

Dear Russell,

The car is great! We are already enjoying it. This car-buying experience was really great for us. From the moment we met you, we knew that you were not the typical car salesman. We could tell that you were totally genuine and you really wanted to help two people get a great car at a great price. You made it so easy to say "YES!". Thank you so much for being a great salesman and a great person. We couldn't be more pleased with the whole process and with the beautiful car. We would definitely recommend Hewlett VW and you specifically to friends, and we will give you all 10's on the survey. I just hope you're still working at Hewlett when the time comes for a new VW; I would not hesitate to buy another car from you. Again, thank you so much!!


Aaron & Andrea

Dear Jim,

Thank you so much for your note. We had yet another 1st class experience with Hewlett! Russell is just amazing…he always seems a step ahead of us, almost knowing what we want before we know and always providing us just exactly what we ask for in every way! I was excited to learn he was still with you and hope he will be there in 3 year so that we can purchase another VW from your company with him as our salesman! He is just really great!

I just adore my car! I have had an amazing time driving around and putting to use all the information Russell gave me! I am not too technologically at ease but thank to Russell, I have been able to add addresses into my navigation system and use all the wonderful features in the car! George is impressed with the way the car drives while I love the way it looks and all the luxurious features! It has many more features and looks better than my mother’s Mercedes yet cost half what hers cost! Now that’s a deal!

When we came to Hewlett the 1st time 4 years ago we did so because of poor service at a dealer here in Austin. Now, because we have always received the very best service possible from Russell and from your finance person…sorry, I am not able to recall his name just now…and because I have never had a single problem with any of my 3 VWs (something I can’t say about my prior BMWs!), I would never think of going anywhere else to purchase a car! The very fact that we can still deal with the same two people we dealt with 4 years ago speaks very well of Hewlett! We will continue to recommend you to our friends and family, as well.

We truly appreciate the friendly and professional service always afforded us at Hewlett and look forward to working with your company in the future!

Colette, Austin TX

Good Evening Russell,

Thank you for the picture and the follow up email Me Ladybug (cars name) will have a very good home with us we have made her room up already and soon we will have the floor painted in her honor as well we will send you pics when it is completed.

I am sorry to tell you that I will not be able to give you a ten if Volkswagen calls to survey me because in our eyes your service rates much higher than 10 I hope they will allow me to express they joy Carma and I both had in buying Ladybug from you and the Hewlett family not only were you great to work with everyone else we came in contact with was also very friendly.It must be a lot of fun working at the places were everyone is happy and cares about what they do and actually treats customers with care and respect.To days world you just do not get this kind of service at a dealership and we have been looking all over Texas to.

Keep up the great sprit we plan to tell everyone about you and Hewlett.
PS I sent you some mail let me know when you receive.
have a great day and year

“It was much better than I ever imagined buying a car would be. I had previously bought a truck several years ago at another dealership and the experience was similar to going to the dentist...I just expected this time to be the same, but it was not. It was so great that I will recommend Hewlett VW to all my friends and family.”

KB-Austin, Texas

To: Subject: Re: Thank you
Russell, The car is all I had expected and more. We will need to get another photo once the smoked velos wheels are installed! I am still trying to sort out the IPOD and Hard drive storage, I believe it is just a matter of working through the instruction manual. Thanks for the cooperation in working through the deal with GE leasing. We will get things finished up this week! Your knowledge and professionalism are why I came back. As it turns out I am glad things got delayed 9 months, so that I could consider the CC. I have not been this excited about a car in a long time. Thanks again. I appreciate the ratings are important. Your service merits a 10+... Best Regards Jerry Round Rock TX

To: From Subject: Thanks so Much!
Where do I begin? We have bought many cars in our years in the Georgetown/Austin area and usually with much dread. Every time we go into a lot or dealership the salesmen come at us like vultures like we are their prey and then the games begin. It’s always such a hassle trying to negotiate the best deal. Then if they make the sale, it’s like pulling teeth to get them to do what they promised and if anything on the car needs attention, they seem to dodge the issues and make you feel uncomfortable. Well not at Hewlett! When we walked into the Hewlett VW dealership on Saturday, September 27, 2008 we met Russell Blackstone to give us a test drive in a used 2005 Convertible Bug which he had on the lot. He had been exchanging emails with my husband for a couple of weeks and knew we were interested. We came with the idea we would test-drive a beetle to decide if we really felt comfortable in the small car after driving larger cars for many years. I had owned a 1968 VW bug as my first car and had always dreamed of owning another one; never really thinking the dream would come true. From the moment we entered Hewlett VW and met Russell, we felt at home and part of a family and were treated like no other dealership has ever treated us. It was the most pleasant, relaxing, easy and comfortable experience we had ever had with anything! Russell spent a lot of time with us and demonstrated and explained all the features of the New Beetles and how safe they are and how well they perform. Following the demo we took a test drive of the 2005 convertible and we found everything he told us to be true. The car was comfortable and handled superbly! Russell was wonderful as we moved into discussions about the purchase. He said Hewlett's policy was to price cars to sell and make sure the customer had a pleasant experience buying a car. Well that is exactly what happened and that night we bought the car! My husband is always skeptical regarding salesman and has never done any buying on the spot, usually taking several days or weeks of evaluation. He felt extremely comfortable, knew we were getting the best deal and Russell made it so easy. Russell never appeared to be "selling" us a car but making sure we were getting our questions answered. We can not say enough nice things about him!!!!!! We also had the opportunity to meet the parts manager and of course the finance manager and we really had a wonderful experience with them too! Russell, thank you so much for all your help and caring for us in the purchase of our VW convertible. I am in love with it and so happy that you helped to make my dream come true. I can not stop talking about what a wonderful job you did before, during and after the sale. In fact, the things you have done after the sale have blown us away! We really appreciate the way you took care of the "make ready" late that night after everyone had gone home and the ensuing follow-up items like the touch-up painting, lights, trimming the floormats, etc. You will always be special to us and we want you to know that whenever any of our family or friends needs or wants to buy a car, Hewlett with be the place we send them and Russell Blackstone will be the salesman we tell them to ask for! We’ll be back again too! Hewlett, you have a great thing going and my hat’s off to you for making your customers really enjoy buying a car. Now I know why there are so many Hewlett logos out there! Sincerely, Georganna  PS Russell, I agree 100% with everything Georganna said! Thanks again for the great experience! …. Jim & Georganna C Georgetown TX

Dear Russell, You are as great as all the other letters said. Thank you for being so
Professional, kind and patient and the service. The drive home was sweet……

God Bless Rex Tina & Allie. San Antonio TX

We thank for all that you did for us during our VW adventure! You were so informed about the car and were able to educate both of us. You took the time to show us all the features and the operation each one. You took the extra time with us, showed us all of the staff and their roles of each. You showed us your interest and did not rush through the whole process. That meant a lot to us. We DO Hope the service staff measure up to the standards that you value. I’m also sending a “special” message via yourself, to the finance “Guru” Please tell him “Gigem Aggies” Whoop! Whoop! Whoop! Oh, and also them him he did a good job and I loved hasseling Him!
Thanks again Lauren T Austin TX

Hi Russell,

Thank you so much for such a pleasant car buying experience. This has truly been the best experience I have ever had buying a car. Hewlett VW is so professional and treated me and my parents with respect, and I greatly appreciate that.

I have already recommended you and your team at Hewlett VW to a co-worker who is looking to purchase a vehicle. Her name is Jessica Bergeron and she may be calling you soon.

I really love the Honda Accord I purchased and cannot wait to drive it this afternoon when the sale of my old car is complete. I will be by this afternoon with my Step-dad to drop off the remainder of my down payment.

Thank you again for everything!!

Stephanie M. E Austin TX


I must admit, when I walked on your car lot last week it was as if I was going to battle. I felt as though I was a perfect target, unhappy with the car I was in and determined to get out, female, alone, decent down payment in hand, excellent payment history on current auto loan, and major baggage (significant negative equity & blemishes on my credit). Once being referred to as “a new car salesman dream come true”, I purposed to be prepared when purchasing my next car. Therefore, I researched and obtained as much information as possible about car sales, trade-ins, scams and the games salesmen and dealerships play. Armored and prepared to do battle, I drove slowly into the parking lot, took a few deep breaths while entering the building, surveying the surroundings. I observed interactions between the staff and their customers while attempting to discern the truth behind their smiles. This was WAR!!!

To my surprise there were no pushy salespeople walking around. Wow . There was no feeling of pressure in the atmosphere. The front desk attendant was pleasant and unhurried when she informed me you would be out shortly, offering me a drink while I waited. I shook your hand cautiously as you introduced yourself. I was observant of your presentation and mannerisms and although I remained cautious, I was a little less suspicious. After you shared your background and experiences and having read your customer’s testimonials I began to feel like I was dealing with a professional and knowlegable salesman, not a crook, nor an eager and unexperienced salesperson invested in commission and quota's only. When it became evident that I was not going to be pressured to make a commitment, it was then I became open to proceed, ultimately making a purchase. I feel confident in saying I know you did your best to accommodate me by getting me into the type of car I wanted, at a fair price, and the best interest rate possible. And you did what you said you would do which was to make sure I understood everything pertaining to the sale and financing of my purchase. When I asked questions, and I had questions, both you and Brett took your time answering and were patient if you had to repeat or clarify any information. No fast talk or confusing answers.

I feel good about the purchase and I am really enjoying my car. It’s spacious and comfortable, it rides well and affords me more safety than the other thing (no names aplease) I was driving, it's practical and has features I can use and appreciate. I'm not only enjoying my car because it’s Beautiful ,
I'm enjoying it because of the experience I had during the purchase. I was treated with respect and as a valued customer. I sincerely believe that both you and Brett were invested in affording me the best deal and experience possible, ensuring my satisfaction . MISSION ACCOMPLISHED!!!

Thanks again, wishing you both continued success.

Proud and happy owner of a 2008 Passat. Cedar Park TX

Hi, Russell , We really appreciate your help. You have my word that we will put straight 10s for the survey. The car feels greate and I really enjoy doing business with you. Hopefully we will be buying another Touareg or other VW cars from you after we graduate , given your service quality and competitive price. Thanks again and have a nice weekend. Best Regards, Zhiyang. College Station TX

Hi Russell, Just a kind note on our behalf regarding our new Passatt. We can't tell you how excited we're about our new car. It is awesome! The feel of it when we are driving it is out of this world. We've owned many cars and believe me I know what I'm telling you. Not only do we love the ride but also the color, pretty red. We're definitely going to keep this one for a while and really enjoy the ride. I also like to thank you for taking care of us. Your expertise and knowledge about our new car really helped us to decide on our final purchase. We looked around and talked to several salespeople in different dealerships but you made it easy for us to decide on what we wanted. We liked how you handled everything via-email. It saved us alot of time and effort in the search, especially the hassle of dealing with salespeople that lack the expertise with customer service. You knew exactly what our needs were and helped with getting us the right car for the right price! You just can't beat that...your customer service is just spectacular. Again thank you very much and we will return when we need another car! Phil & Cindy Hebbronville, Texas

Sent: Friday, September 05, 2008 17:05 PM
Subject: Re: Thank you for flying GTI at Hewlett VW


I just have to say that I am going to get in so much trouble with my new GTI, I love it! It truly was a pleasure dealing with you. I will definitely refer anyone looking to purchase a new or used vehicle to you and Hewlett VW!

Thank you!!!!

Best regards, Ayelet Austin TX

Greetings Russell,

Rest assured that I am certainly comfortable and euphoric with my new VW purchase. I find myself periodically looking at it out the window thinking “man I can’t believe I actually got exactly what I wanted”. I was at first very apprehensive towards the thought of financing a new car, but you quickly cured me of that with your confident and strait forward answers. It became obvious to me the first day I met with you, that you didn’t want to just sell me a car to make your numbers look good. You gave me a tour of your in stock items that were very tempting, but just were not exactly the color or model I desired. The fact is you could have just left it at that and said, “ sorry but this is what I got take it or leave it”. Well you didn’t do that, what you did was hop on your PC and start looking for any new arrivals that matched my specifications. Sure enough you found it and reserved it for me a week before I was to purchase it, so I left your lot the next weekend a proud owner of a 2009 Platinum Grey VW Jetta Wolfsburg Edition and you Sir have a reserved seat as my go to guy for any future VW purchases I make. Sincerely, Justin P. Belton TX

I have to say thank you for making my experience with buying a new car a pleasant experience! I love everything about this car!
I appreciate your no nonsense approach to selling cars... I was already sold on the car... I just wanted to work out the dollars and
cents to make it happen. Some places wouldn't even talk about the bottom line without me coming to the dealership and test driving a car. (Which I did a couple of times) Again thanks for everything! If you could send a copy of the picture that you took outside of the dealership
that would be awesome.

- Joseph W San Antonio

Russell, Thank you for helping me co ordinate my daughter Kim’s Purchase of her EOS. You made the process easy and enjoyable. Everything you said would be done happened.
Joy R. Carterville Ga

Hello Russell,

Thank you again for all your help with my purchase of the Wolfsburg Jetta. You completely answered all my questions thoroughly. Total professional.

Thank you for Austin's cap; he wore it to soccer tonight.

I only stalled two times before completely leaving the dealership! But after I got the feel of the car, everything has been smooth. We plan on taking it to Fredericksberg tomorrow to visit my family and I can't wait to get it on the back roads there!!! :-) I know that Hannah is aching to drive this car. We will see.....

Thank you again Russell for all that you did to help me make this decision on the Jetta. Austin is already talking about how this will be his car when he starts driving!


Hi Russell!
I assure you the highest score will be given in describing my purchase, that is very much in order here. I'm being asked about my car and everyone I've talked to agrees that your dealership they hear very good things from, I'm just adding more good things to say about it :)

One thing I noticed and wanted to ask you, I read on the paper that the Sirius is for 6 months paid subscription on the Beetle vs.. the 3 months I thought I heard you say, can you verify that for me please?

Oh and I am going to be taking it in for a tint job, I totally didn't realize that is extremely needed :( Other than that, it's perfect and I'm so pleased with my Lady Bug.

Wow, it was windy! But I love the picture, thank you!!

Thank you so much for everything!

Janet B. Austin TX

My experience here was amazing. I have never purchased a new vehicle from a Dealership, because the salespersons have been pushy. This was’nt my experience at Hewlett VW, Russell Blackstone was a great salesperson and he is the reason that I purchased my Jetta. I will definitely purchase here again and will recommend it to family and friends. I gave you all 10 on your customer Survey with Volkswagen of America. Your follow up after purchase was also a 10. M. C Cedar Park TX.

Sent: Monday, June 30, 2008 11:15 AM
Subject: RE: Thank you for adopting your Jetta from me at Hewlett VW

Definitely one of my best experiences on the many cars that I‘ve bought over the years.

I just found in you a great service, a lot of information and a courteous treatment. At some other dealerships sometimes you wonder if you are trying to buy a car (if so, you should be on charge of the transaction) or you are with a bad police in a room, just like the movies. I happily found that this was not the case with you guys

I plan to enjoy what I expect will be one of many VW


Antonio J C. San Antonio TX

Russell -

I am so sorry that I missed your call yesterday and haven't gotten back to you. This week is pretty busy with work and I was in a conference all day today.

The Eos is FANTASTIC! I couldn't be happier. I have showed many people and they all love the car. A few have said that they were thinking about trading in for a VW and I mentioned that you were fabulous and that they should talk to you before they do anything.

The only thing I am wishing is that the rain would stop going on and off so that I could get it washed! It's too dirty to be new!

Thank you again for everything. I love my new car and can't wait to drive it every single day.

Kim R Austin TX


Thank you so much! I couldn’t be more pleased with my purchase. You and everyone at the dealership went out of your way to accommodate my needs, and I am very grateful! It was the best car-buying experience I’ve ever had.

After doing a lot of shopping around, you should know that you are the definition of a professional salesman. You stand head and shoulders above your competition. No one even came close to providing the level of service, knowledge, and professionalism you did.

Again, thank you so much!

Melissa San Antonio

Russell, you’re the best Salesperson I have ever worked with,Very professional, you did a geat job of educating me on the cars features, and you were very respectful of my time. I really appreciated your professionalism and straight forward manner. I love my Passat. The window shades for my toddler and the heated seats are the best. I have been driving a BMW for 9 years and I do not miss it, or the payment one bit. Thank you Ali B Austin TX

Hi Russell,

Thanks for following up with me. It is a relief to have finally found the vehicle in the condition I was looking for. Over the years, I have purchased several vehicles and this one is the smoothest process I have been through.

Also, thank you for your patience and all your assistance in enabling me to do a thorough check of the vehicle.

Best Regards, Clarence C Pflugerville TX

Good afternoon Russell!
I wanted to thank you so much for your time and devotion to helping me find a new car! I love the Jetta so much! I am enjoying the smoothness of the drive as well as all the other features! My co-workers were excited to see it as well! Also, thank you so much for going through all the features of the exterior and interior of the car! With my other experience of purchasing a car, they did not do this for me! You are a great person to work with and I look forward to doing further service with you again! I will be in touch! Have a great day!

Melissa A. S. Lewisville TX

Hey Russell,

The Black Rabbit survived last night's storm!

I received the VW survey this morning, and had this to say:

Russell was fantastic! He was incredibly knowledgeable about the Rabbit, and all of its features. Not only that, he was very passionate about the company that he works for and the product that he sells. That goes a long way towards being a successful and approachable salesperson. I am very pleased with my decision to get a Rabbit, and after dealing with other VW dealerships in the area, I couldn't be happier with my decision to go with Hewlett. They are 100% committed to customer happiness!

Anyway, thanks again for all your work in making this happen. I really appreciate the extra time you spent crunching numbers. I couldn't be happier with the Rabbit, and with the new tint job, it's hell on wheels!

Take care!
Danny B. Austin TX

Hi Russell,

Thanks so much for everything. This has been one of the most positive
car-buying experiences of my life. Wonderful people at Hewlett VW!!!
We love the car. Sue is raving about it.... (non-stop)... ;-)

I will swing by tomorrow and pick up the garage door opener. We
reminded ourselves multiple times NOT TO FORGET IT!!!! Evidently, the
excitement of buying a new Beetle put everything Kia out of our

Thanks again for everything,

Bob and Sue K Georgetown TX

Subject: Thanks Russell Russell, I wanted to thank you for everything you did to help our daughter Paige get her new car. Paige said you bent over backwards in helping her with her rental return. We are sold on your dealership, the personal touch that you displayed in helping Paige, to me was amazing. I have never worked with a car dealership that has made me so good about the auto buying process as that we experienced at Hewlett VW. We will be recommending you and Hewlett VW to everyone we know. After dealing with Ft. Hood area dealers it is so refreshing to work with sales professionals that care about their customers, and not just trying to make a fast buck. My wife Theresa commented that she felt so comfortable with this deal (she is never like that haha)and how friendly everyone was. Thanks again, you guys were great. when I'm ready to buy my next car (Passat all the way) I'll be sure to contact you. Chris & Theresa F . Copperas Cove TX

Just a bit if personal trivia, I have for the past 25 years always bought new cars. I just did not want to inherit someone elses problems. But this car has been pure joy, nothing but fun so far. The mileage is great and it gets alot of attention. I don't know why, maybe the color and it appears to have been well maintained as well. The only thing I had to do was swap out the stereo, but thats to be expected on 6 year old car.

But to mention also, the buying experience was fantastic. I could not have been better received during this transaction. The other dealers in the past were good, some not so good. But Hewlett VW, yourself and everyone there beat them all.

Just to let you know we should be back some time soon to purchase a car from the Chevy side. Theresa is gathering the paperwork for her daughter and she finally received the title in hand for the trade. Fortunately it is still registered in Williamson County. So hopefully it will be in a month to 6 weeks. She has to apply for that incentive from the county.
Mark S.C. Cedar Park TX

Dear Russell,

Izzy & I wanted to take the time to thank you so very much for making our car buying experience so pleasant. You level of professionalism was exceptional! You were very knowledgeable & informative about the Scion TC that we were interested in buying for our daughter, Trianna. You answered all of our questions & made us feel very at ease throughout the car buying process which can be nerve wracking at times. You even went the extra mile by taking time out of your busy schedule to help us surprise Trianna later on that day. She was really surprised & beyond herself when you told her it was her car! The picture you sent us of Trianna clearly shows that surprised-look facial expression when you handed her the keys. She loves her new Scion TC & can't wait to start driving it soon. We can't believe that we found such a great car at the price range that we wanted to stay at. We felt that it was priced accurately, that there was no need to negotiate. After all the car searching that we had done for almost 3 months & almost at the point of buying a car at another dealership, we were ecstatic to finally find the perfect first car for Trianna. It has all the safety features that we looking for with a total of 8 airbags! We will certainly be more at ease knowing that our 16 year old daughter will be more protected when she is driving. We felt such a relief that we didn't end up buying the Scion at the other dealership, which only had 2 frontal airbags. It's funny how things happen & I'll tell you why. We were on my way out the door to go purchase the other car after convincing ourselves that we weren't going to find another Scion TC & it was pretty close to what we were wanting in a car, but for some reason we didn't feel like it was the right car for our daughter. Well...something told me to look on auto trader one more time & my eyes got so big when I saw that Hewlett VW had just added a new listing for a Scion TC the night before. So I immediately called you to check if the car was still available & you said "yes!" So we rushed to your dealership hoping that the car would not sell before we got there. You were there waiting for us & you very efficiently explained everything we needed to know about this car & some. After test driving the car, Izzy & I didn't even think twice about wanting to buy it. It was the perfect car at the right price! It was exactly what we were looking for in a car for our daughter. God must've been watching over us that day, because of the way things transpired. We were so close to buying the other car, but things happened & we ended up buying the Scion TC from the Hewlett VW dealership instead. And not only did we get a great car, we were also very fortunate to receive such great customer service from you! That is something hard to find these days. The level of customer service you gave us exceeded our expectations. We felt like you were out to satisfy our needs in a car for our 16 year old daughter, & not just looking to make a sale. You were also very kind by even offering us some of your personal snack bars to my husband & myself when I mentioned to you that we had left the house without having time to eat breakfast because we rushed to get to the dealership asap. By the way, I am hooked on those wonder bars! They are the best tasting nutritional snack bars I have ever eaten. They are awesome!

I would also like to thank you for working with the finance department in getting us financed with a loan. Again, thank you for all your help & for treating us like family. It's very obvious that you are practicing what John Lawhon has given you. It's no wonder that you & Izzy are successful at what you do. Keep up the great work & we will certainly pass on referrals your way if we know of anyone that is in the market for buying a car. It was a pleasure working with you!! Kudos to you!!!


Lou & Izzy C Austin TX


Hello again and thanks for the photo! Yes, the car
seems to be great and man do I ever love it...a real
difference! After meeting you the original time, and
especially now in dealing with you and this purchase,
I will send anybody interested in a VW to you. It was
a real pleasure, and thanks again.
I look forward to seeing you when the plates and
regestration come in, please have a great day.
Talk to you soon, Sincerely,
Brooks H. Austin TX

Thank you, Russell. And I'm impressed that this is a
real note, vs. a 'canned' email of thanks--your bobcat
reference was perfect!
I am very happy, and your note is right; also, very
tired from the experience. I will be sure to rate you
highly on the evaluation, as I truly appreciated your
integrity and intelligence.
Thank you from a happy customer.
Mickey J. Austin TX


I would be more than glad to recommend the highest ratings for you. I really appreciate all of your help in purchasing my new Jetta. You made the process very painless. I appreciate you being upfront and honest. I absolutely love the Jetta.

Thank you,
Greg G. Grand Prairie TX

Sent: Monday, April 21, 2008 21:50 PM

Subject: Re: Thank you for adopting your Acura from the mothership at Hewlett VW


Thank you for your professionalism during our sales transaction. I have been driving the car now for two weeks: learning what all the buttons do, enjoying the better gas mileage, and adjusting to not seeing over the car next to me. I appreciated your no-nonsense approach, it was refreshing and has certainly put both you and your organization in a favorable light. I personally, and most consumers likely, lump all car dealerships and salespeople into one bucket - that is not the case. It was clear that you take your job very seriously and are thoughtful about what you do. I would suggest that anyone looking for vehicles make the drive up to see you. Thanks again. Let me know when the plates arrive, and I look forward to doing business with you in the future.

Ty H. Austin TX

Russell, Thank you very much for your assistance during our recent purchase of our 2006 Jetta , I can certainly say that buying a car from Hewlett VW was a great experience. Furthermore, it was your patience, motivation and positive attitude that convinced my wife and I that we were making the right decision. My family thanks you for taking the time to show us the car and going the extra mile to get us one that met our needs. You can bet that if I run into anyone that wants to purchase a VW I will recommend them to you. Once again, thank you very much for helping us purchase your 1089th VW. We wish you the best of luck in the future.
Sincerely, CPT Omar L and Family. Manhattan KS

Dear Russell, Thank you for making the car buying experience a breeze for my family. I could sit here raving about every single part of it, but I feel that it can be summed up very briefly. I knew for a long time that I wanted a VW. However, I still wanted to find the right dealer. That is why I test drove at Maund, but purchased at Hewlett. I will be sure to recommend any other potential buyers to you, because you made the experience as stress-free as possible. Thanks again! Sincerely, Erika H Austin TX

Russell, I have bought many cars and many types in the past. I have to say that the experience at Hewitt was the best I have had. The purchase was fast, accurate, efficient, and you handled yourself very professionally in all phases. I just wish I had more time to look around at your dealership. The driving experience home was excellent and I love my new Beetle. Thx for all your help and concern with my new vehicle. If others are in the market for a Volkswagen , I will steer the your direction. Thx again Hook Em Horns! Greg Austin TX

Hi Russell!!!! I love my new Beetle! Thank you so much! You made the whole car buying experience extremely pleasant and stress free. I can’t thank you enough for that. We will recommend you to everyone we know who wants to buy a new car. VW hasn’t called yet but will definitely give you the highest score possible when they do. Thanks
Sincerely Cindy Austin TX

Dear Russell, Thank you for making the car buying experience a breeze for my family. I could sit here raving about every single part of it, but I feel that it can be summed up very briefly. I knew for a long time that I wanted a VW. However, I still wanted to find the right dealer. That is why I test drove at Maund, but purchased at Hewlett. I will be sure to recommend any other potential buyers to you, because you made the experience as stress-free as possible. Thanks again! Sincerely, Erika H Austin TX

Dear Russell, It was a pleasure edoing business with you. WEee really like dealing with someone so knowledgeable about the cars he is selling ( believe it or not, we have encountered sales people that knew less than we did about their own cars). but also I appreciate your knowledge of cars in general and your experience in selling. Your attention to details and the extras you throw in, such as quickly looking up safety rating and the cars seats, impressed us and really a benefit and helped us to make our decision. We definitely had a choice in vehicles and dealerships, so it is to your credit that wew were able to make a happy deal with Hewlett. Thanks for your professionalism. Thanks again Tricia & Brian . PS I have already put 200 miles on the Jetta and I really like it. Austin TX

Russell, We just want you tpo know that we received the plates and my little bug is now legal. Thank you so much for your help and thank you for sending me the pictures. I love my new Beetle!!!!!!! You made this whole experience so easy for us and for that I’m eternally grateful. Take care and I’ll stop by on my way to visit my brother from time to time
Thanks!! Joslyn J Dallas TX

Russell, Thank you so much for the wonderful service. I really love my new Passatt!!!! Its running great, I have no complaints. Thanks again, Rochelle M. Austin TX

Russell, I just wanted to take a moment to tell you, again, "Thanks." Working with you was a great experience. With all of the walls you ran into that afternoon, you walked away with our appreciation. I think you need to let your manager know that that night, not only were you "Sales Manager" you took on the titles of Detailer, Make Ready Man, Car Wash Attendant, Fuel Attendant, and Closer (literally locking the doors.) That dedication or passion is commendable. When you could have been rushing us out the door so you could get home to your family on the holiday, you took the extra time to go over all the specs, features, and functions of the new car. Thanks again - keep it up. You were telling us about your promotion -- Congrat's. I saw the dedication and passion that night that warrants the movement. Anthony Cortes (and Family) 06 Jetta TDI (Still haven’t filled up since picking up the car last Monday) Anthony C. San Antonio TX


Thanks for the email! I also appreciate your kindness and helpfulness in our meeting today. The car is great and I'm very excited about it! I know I made the right decision.

My mom and I are grateful that we were able to do business with a great guy like you and we were both extremely happy with the way everything worked out. You made it so easy for us!

I'll update you in the future.

Thanks again,

John McC. Mesquite TX

From Emma
Email Wed 4/26/2006 7.56pm
Hi Guys,
Just wanted to drop you a quick line with our new address and to thank you again so much for your efforts to get us into our new Jetta ( Suffice to say the triptonic transmission has Kevin doing cartwheels and has completely change his mind re automatics vs manual!!) To say we we’re absolutely LOVING IT IS AN UNDERSTATEMENT. There aren’t enough superlatives to express just how much we love it…and should we need another, you guys are firt on our list.
All the best…. Kevin & Emma P. Austin TX
Hello Russell,
We just wanted to send you a quick letter to touch base with you about a new Jetta wagon and to let you now how happy we are with it and with the experience we had purchasing our first automobile at Hewlett VW. We are so appreciative of you and others we encountered at your dealership and send our deepest gratitude for making what so often times can be harrowing experience a truly pleasurable one. Your promptness in responding to our initial email enquiries andyour efficient , detail and honest guidance in facilitating all transactions prior to and during our viist there exceeded our expectations. Compared to other dealerships, you and Hewlett VW are a refreshing break from the stereotypical norm and we left feeling confident about our decision to buy an outstanding vehicle from such a reputable automobile company. Tha being said, Volkswagon is lucky to have you as a representative , as is anyone who has the opportunity to work with you.
Thank you again for all of your assistance and we look forward to working with you in the future. Our Sincere appreciation Rachel C. San Marcos TX

Subject: A GREAT Experience I just wanted to take a minute and tell you that on 03/25/05 my wife and I purchased a new Jetta from you. Russell Blackstone and James Cotton handled our transaction and though Russell made me work for the deal, as a salesman I can appreciate that. I spent 15 years in the Golf and Fitness business in charge of sales training, emphasizing on customer service and Russell, James and everyone we met gave the perfect example of taking care of the customer. They made my wife and I feel like our last name was Trump or Gates are even Bush. I can not thank you enough; this is how buying a car should be. You have made
my wife and I a customer for life with the Hewlett Family. Thanks, James and Kelly V. AK

Dear Russell, I love driving my new Passat! Thank you for making car-buying a pleasant experience again. I hope to see you for my next VW in 3 or 4 years. Sincerely Tonya W Austin TX

Thank you Mr Blackstone…. Bin was very impressed with how smoothly the whole process went…. how you facilitated that. You were very helpful and kind and I appreciate that too. I’m in love with my new Golf! It really is delightful.
Thanks also for the loverly photo… it’s a very nice touch. I’ll check on the form you asked for in the glove compartment, we’ve been so busy driving around in our sweet new car… such a pleasure to drive
Jennifer R

I was interested in the 2005 VW Passat Wagon GLS, after visiting your showroom on three different occasions and dealing with Carlos and a few other members of your staff, I decided to indeed purchase a 2005 VW Passat Wagon. I purchased the above mentioned vehicle not "vehiocle" as you referred to it below from Hewlett Volkswagen in Georgetown. Their staff unlike yours, were actually knowledgeable about their product and did not try to sell me something I was did not want for sticker price. Would you be confident buying something from a person who can't even spell the product they're selling? I think not! It is a shame that members of this community have to drive over an hour out of their way to receive decent service. It would behoove your staff to try to educate themselves on the difference between a "5 speed automatic transmission with overdrive, Tiptronic sequential sport shift" and a "5 speed manual transmission with overdrive" they are NOT the same. And if a customer has a specific color in mind (Stonehenge gray) do not show them the united gray and try to tell them it's the color they requested, it just makes the customers angry to think that you believe we are ignorant. So, to answer your question below, I am not interested in buying a "vehiocle" nor a vehicle from Automax, I already have a Stonehenge Gray 2005 VW Passat Wagon GLS that I purchased a month ago from a true salesman-Russell Blackstone of Hewlett Volkswagen and I love it! v/r Lorraine. Nolanville TX

hi russell,
we have had such good luck with our golf tdi you sold to us, thank you. i'm sure the hewlett service dept. has had a lot to do with such a good car. bonnie and i drove it to maine this summer, back seats down and full to the top with camping junk...even more added as we returned. that was a long trip but that little diesel carried us there and back without a problem. the cheapest part of this endless trip was the fuel. we averaged 43mpg with 47 achieved several times and a high of 48mpg....we're pleased. even in the mountains and with all of the added weight there was no problem with the performance and acceleration. i should also mention, the sun roof is the thing to have when cruising slow through the mountains so now i'm glad we decided to get one. good to hear from you, bill S. Salado TX

SUBJECT: Thank you, Russell!
Dear Russell,

Thank you so much for your help yesterday. Joe absolutely loves his new car! We really appreciate your honest and down-to-earth approach. It's been such a positive experience working with you. Thank you for making our family complete (at least for the time being). Let us know if you ever go into real estate...we're gonna have to buy a house in the future, too. : )

We've attached the e-mail announcement we sent to our friends. We thought you might get a kick out of it!

Thank you again. We already love being a 2 Volkswagen family.


Christy & Joe M. Kyle TX

Hello Russell !! Hope you are doing well. Kellie and I just wanted to thank you again for the experience of buying our new VW Jetta. We Love the car! The level of professionalism and the manner in which we were treated made our experience very pleasant. Who would have thought that buying a car could be enjoyable! After buying a VW its hard to imagine purchasing anything else. We recieved your email concerning our licsence plates. If you will send them to us we would appreciate it. Thanks again! Casey and Kellie J…. Just Married Weatherford TX

Hi Russell,

It was a joy to drive to work today, I loaded some CD's, opened the sun roof and grooved to the music. You actually made the process of making my decision very easy. Your mannerism made me feel very comfortable, and you answered every question I had. I definitely did not feel pressured or rushed for that matter.
Thank you for the great picture. I will print it off and place it in my scrapbook as my first picture of my new car!
A coworker stopped and ask if I had a particular sales rep. I would recommend she speak to as she is contemplating trading cars. I gave her one of your business cards and shared with her the wonderful experience I had working with you. Her name is Patti Simmons. Hopefully she will stop by or make an appointment with you.
Another great thing was when I called my insurance agent and reported that I had traded cars I ask how it would impact my premiums she mentioned she would have to get back with me, she called right before I left work and reported I would have a decrease, which surprised me, I was expecting an increase since the Kia was getting close to three years old. That speaks for the VW safety record!
Once again Thank You for making the whole process such a positive experience and you never need to be concerned about receiving a high rating on a survey as you are very informative, patient, thoughtful and considerate.

May you have a great week!
Patti G. Georgetown TX

Russell, Amy and I just wanted to thank you for all your help in the purchase of the new VW convertible. Your knowledge of the vehicle, ability to listen to our needs and patience as we walked through the buying process was outstanding! We also appreciated your open book approach to valuing the vehicle. Your attention to detail and follow through after the sale has been excellent as well. We have felt well taken care of by you and Hewlett VW organization.
Be assured that we will refer future customers to you and the dealership, knowing that they will be well cared for. We can both say that this has been the best experience we had purchasing a car.
You have set high standards for the service department to match. Thank you again for all your help. Blessings, Mike and Amy T. Austin TX

Russell, It has been a long week with the moving and all. I just got my computer hooked up so I am sorry it took so long to respond.
Thank you so much for all of your help and support during the process. This was my first purchase at the dealership other than the one I’ve used for years. You and your folks at Hewlett made me fell so welcome and comfortable, I really appreciate it.
You have a unique gift, I have to say that in most situations I don’t like dealing with Sales people. But I never felt as if you fit that group.You made the whole process so smooth, and dealing with you was a lot of fun. You have one me over… I hope to be doing business with you and Hewlett VW for along time. Rusty T.


I wanted to take a moment to thank you for the outstanding customer service you provided to me and my wife. Your knowledge and expertise on the Volkswagen product while on the test drive was impressive. But in all reality the Jetta sold itself. The styling, handling, performance, and looks took the cake and I get those stares from others when I pull up.
Considering this is the first VW I have purchased I feel very confident that I have a good, quality made automobile for years to come with little or no issues expected.

Again, thank you Russell for all you have done for me. I will recommend everyone a VW and will tell them to make the road trip up there to see you.

Best Regards. Ted F Wimberly.TX

Russell, Amy and I just want to thank you for all you help in purchasing the new VW convertible. Your knowledge of the vehicle, ability to listen to our needs and patience as we walked through the buying process were outstanding! We also appreciated your open book approach to valuing the vehicle. Your attention to detail and follow through after the sale has been excellent as well. We have felt well taken care of by you and the Hewlett organization. Be assured that we will refer future customers to you and the dealership, knowing that they will be well cared for. We can both say that this has been the best experience we have had in purchasing a car. You have set a high standard for the service department to match. Thanks again for you help. Blessings, Mike and Amy T. Austin TX

Russell It has been a long week with the moving and all. I just got my computer hooked up so Iam sorry it took so long to respond. Thank You so much for all of your help and support during the process. This was my first purchase at a dealership other than the one I have used for years. You and the folks at Hewlett made me feel so welcome and comfortable, I really appreciate it. You have a unique gift, I have to say that in most situations I don't really like dealing with sales people. But I never felt as if you fit that group. You made the whole process so smooth, and dealing with you was alot of fun. You have won me over. I hope to be doing business with you and Hewlett VW for along time. Once again Thank you for all of your help. Rusty T. Cedar Park TX

Russell, We also thank you for making that car buy an easy one. We have enjoyed working with you. You took the patience to answer all our questions. I think we enjoyed our new Passat . Hewlett can be proud of there sales staff.
PS the picture you sent came out great, I’m going to send the picture to my family in Germany just to show them we do have Passat’s here in the USA.
Thanks again Andy & Karin. Austin TX

Russell, Helen is TREMEDOUSLY happy with the JETTA, I have yet to drive it. We both are very proud of the vehicle, the color and matching interior are the things that we will be proud of for several years to come. Helen will be out to get the plates put on tomorrow, Saturday 10/22/05. I will be out of town.
Thanks again for your assistance in acquiring this very beautiful and economical vehicle.
Regards Jim & Helen B Georgetown TX.


Thanks for the picture. And thank you very much for all your help. I’m really happy with my new car and I appreciate you no_ nonsense, no _ BS approach to car selling. I was really dreading the process and didn’t want to deal with the stereotypical salesman. You were just the opposite and I appreciate your knowledge and ability to answer all questions. Thanks again Bara & Ed Austin TX

Russell, What a ride! Thanks for all you and your co-workers did to make buying a new VW Beetle, an interesting, yet rewarding journey. I now have a lightening story… Just hope it does’nt smile twice! Whitney. Austin TX

I love my new car. We drove downtown toonight. I am amazed at the power and accerlation. It was like it was customed made for me.

Thanks for all your help. It was awesome on the test drive how you explained everything and showed us features during the test ride.

This was the BEST car buying experience I have ever had.

Ed & Connie P. Austin TX

Good Day Russell,

I would like to take this opportunity to thank your for the best new car buying experience I have ever had. You were the consummate professional during the buying process and your product knowledge and thoroughness were excellent. Buying from you via the internet was both seamless and streamlined. As one “car guy” to another I can fully appreciate your passion for automobiles, especially Volkswagens. It was refreshing to deal with a sales professional that was not just interested in selling me a car but also interested in helping me experience the car.

As far as my driving experience goes I can honestly say it is very BMW like (I also own an ’02 330i) without the $40k price tag. The build quality seems to be outstanding and the handling and braking are addictive. My GTI has satisfied my practical side and my boy racer side.

Thank you for your help in making my purchase possible and I look forward to doing business with you in the future.

Best Regards,
Eric R

Austin, TX 78728

12/30/05 09:35 AM;
The following email was received from this customer:

SUBJECT: RE: Thank you for Russell at Hewlett VW
Thank-you very much for your professionalism and taking the time to make sure that Andie was pleased with the car. I greatly appreciate the care you took to show us all the details and especially the safety features of the car.
After the experience Andie had when she purchased her Mazda she was very apprehensive about buying a car and especially a used car. Yesterday when we were driving home from the purchase she stated that you made her feel respected as a customer and eased her fear about buying a car. Thank-you again for such a positive experience. I have already been telling my friends and co-workers about you and Hewlett VW. I can safely say with confidence and honesty that you will see us again for our next vehicle purchase.
I also would like to thank your car finance department for their work in getting us the loan and the rate they did given our recent financial problems. This was truly the best car buying experience that my wife or I have experienced. I would request that you send my e-mail to your supervisor so that you can receive the kudos you deserve.

Christopher K. Hutto TX

Thank you very much for your professionalism and taking the time to make sure that Andie was pleased with the car. I greatly appreciate the care you took to show us all the details and especially the safety features of the car.
After the experience Andie had when she purchased her Mazda she was very apprehensive about buying a car and especially a used car. Yesterday when we were driving home from the purchase she stated that you made her feel respected as a customer and eased her fear about buying a car. Thank-you again for such a positive experience. I have already been telling my friends and co-workers about you and Hewlett VW. I can safely say with confidence and honesty that you will see us again for our next vehicle purchase.
I also would like to thank your car finance department for their work in getting us the loan and the rate they did given our recent financial problems. This was truly the best car buying experience that my wife or I have experienced. I would request that you send my e-mail to your supervisor so that you can receive the kudos you deserve.

I have purchased approximately 30-40 automobiles; everything from a 1958 Fiat to a 1957 Thunderbird, and two Avalanches most recently. The easiest one I have had is purchasing my new vehicle from Hewlett Volkswagen. Russell handled the deal for me over the phone and even picked out the perfect car for me sight unseen. He explained everything possible about the car over the phone; went out to the lot while he was talking to me and described the cars available; and then quoted a price that beat the Lubbock Dealership by $4,500 and beat the Abilene Dealership by approximately $2,500.
We were then introduced to Mr. James Cotton, one of your finance people. He also treated us very professionally including not pressing us (as has been my experience in the past) to the breaking point about purchasing the additional items it is his job to sell.
I recommend your dealership; it was well worth the trip.
Russell, I have bought many cars and many types in my past. I have to say that the experience at Hewlett was the best I have had. The purchase was fast, accurate, efficient, and you handled yourself very professionally in all aspects. I just wish I had more time to look around at your dealership. I'll be driving my experience home and I love my new Beetle.
Thanks for all your help and concern with my vehicle. If others are in the market for a Volkswagen, I will steer them in your direction. Thanks again!

I wanted to take the time lo let you know how impressed I was with your level of professionalism! (You quoted me a price that matched any research I had made on the internet) You told me exactly how much margin you had to play with. Well, THANK YOU!! for treating me like an person.
I will make sure and let every single one of my friends and colleagues know what a wonderful experience we had at your dealership, and how you casually made me feel welcome.
I personally strive to deliver the same level of service lo my custumers and have always tried lo exceed their expectations. It is a business model that works and allows you to come home feeling good about yourself. Thank you, Thank you. Thank you.


I am sorry to tell you that I will not be able to give you a ten if Volkswagen calls to survey me because in our eyes your service rates much higher than 10 I hope they will allow me to express they joy Carma and I both had in buying Ladybug from you and the Hewlett family not only were you great to work with everyone else we came in contact with was also very friendly.It must be a lot of fun working at the places were everyone is happy and cares about what they do and actually treats customers with care and respect.To days world you just do not get this kind of service at a dealership and we have been looking all over Texas to.

Keep up the great sprit we plan to tell everyone about you and Hewlett.

PS I sent you some mail let me know when you receive.
have a great day and year

Karen and I would like to express our most sincere appreciation for the manner in which you conducted the business transaction for the purchase of our Jetta Sport Wagon TDI on June 5, 2009.  We both agree that we were handled with the utmost integrity, respect and dignity during the purchase process of our vehicle. We feel we gained an extra bonus with the product information you provided which guided us to make the best decision that would meet our transportation needs.

We have purchased numerous vehicles in other venues over the years and always experienced a stressful, competitive and in some cases, argumentative hostile environment.  This WAS NOT the case when working with you.  Your honesty and product knowledge allowed us to make an informed decision not only about the Jetta  but allowed us to compare and contrast related  competitive  products we were considering.  We really valued the course of action taken when the final discussion focused on the price of the vehicle.  Your business approach was direct and put us very much at ease.  I did not feel I was being hustled or manipulated which, in my opinion, has been the standard negotiating strategy when dealing with other automobile sales dealerships.

It took very little time to discover the quality of Hewlett Volkswagen. We were greeted with warmth and professionalism by the receptionist when first walking into the Hewlett environment.Josh in the Finance Department never attempted to sell us superfluous warranty's but skillfully evaluated our driving needs directing us to making informed decisions. The gentlemen that assisted us in the Parts Department when purchasing accessories, was most accommodating as well.  He went out of his way to show us certain products before we made our decision. Last, we found the Hewlett facility very clean and inviting lending to the felling that we were guests and not just a statistical customer.

We feel we have established a strong business relationship with you and Hewlett Volkswagen. We know that we can confidently refer our friends and family members when they are in the market for a vehicle purchase.

Very sincerely,
Jim and Karen, Austin, TX

I, Arturo and my wife Joni were very satisfied with our experience at Hewlett VW. Paul Cano was very professional and a down to earth guy which made my wife and I very comfortable. The sales persons were not at all pushy or in a rush to sell a car. They are very calm and passive. My wife and I were surprised that they worked with us even though we live in San Antonio. We were actually going to buy a Kia Sorento from a Volvo dealership, but they were to eager to get us in and out the door. We drove all the way to Georgetown which was 1 1/2 hours away. But at the end it was worth it. We paid $1000.00 more but our used car came with new tires and brakes and is power everything. Even a moon roof. I highly recommend that everyone drops in before you go anywhere else. Its worth the drive and our salesman Paul Cano even took us to lunch while our car was being washed and detailed. I have never met anyone as professional as the sales persons at Hewlett VW. Not even when I bought my Scion xB in Savannah, GA were they this good. Definetly drop in and don't be taken advantaged of somewhere.

Arturo, San Antonio

Good Morning Russell,


Thank you so much for all of your assistance in the purchase of my Impala. I know this transaction was extremely difficult and I really appreciate your positive and no-quit attitude to get this taken care of for me. I'm very happy with the Impala and wouldn't hesitate to recommend you and Hewlett VW to anyone that I know is in the market for an auto. I can honestly tell you that you single-handidly changed my whole opinion of car salesmen and as long as you're in the business, you're my man!! Thanks again Russell...have a great day!!

Eric P. Austin, TX